JUDYLOU M. ARES

#53 SUTTER ST. LAGUNA BELAIR 2   BRGY.DON JOSE, SANTA ROSA, LAGUNA 4026 (H)

09165256893 |[email protected]

PROFESSIONAL             Dedicated to enhancing underwriting department operations with a

SUMMARY                    analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.

·         Process implementation

·         Report writing

·         Risk management processes and analysis

·         Staff development

·         Conflict resolution

·         Self-motivated

·         Interpersonal and written communication
·         Strong verbal communication

·         User interface understanding

·         Clerical support

·         Proficient in MS Word, Excel, PowerPoint Programs

·         Project management

·         Team leadership

·         Knowledgeable in bookkeeping and accounting matters
SKILLS

WORK HISTORY

JUNE 2011-OCTOBER 2012

Customer Service Representative | MRServe Corporation (CIGNAL Cable TP-Laguna) | Santa Rosa, Laguna

FEBRUARY 2013-MAY 2013

Accounting Staff | AMS Environmental Corporation/LBA3HOAI-PMO|

Santa Rosa, Laguna

·         Assisted management with the finalization of the annual expense plans.

·         Contacted customers to collect outstanding payments via one-time or negotiated installment methods.

·         Generated and mailed updated statements.

·         Set up and updated customer accounts with interactions, payments and personal information.

·         Processed payments and applied to customer balances.

·         Performed administrative tasks such as record-keeping, writing correspondence and gathering materials.

·         Collected and arranged information and entered details into computer database.

·         Preparation of check disbursement vouchers and checks.

JUNE 2013-JUNE 2014

Administrative Assistant | Extra Ordinaire/LBA3HOAI-PMO |

Santa Rosa, Laguna

AUGUST 2014-AUGUST 2016

Administrative Assistant | Empire East Land Holding Inc. | Makati, NCR

·         Corresponded with clients through email and telephone.

·         Processed booking reservation and other concerns related to event reservation.

·         Issuance of car stickers, permits, gate pass, temporary pass of workers etc.

·         Provided clerical support to company employees, including copying,  file management and transmittal of documents.

·         Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

·         Wrote professional memorandum and letters.

·         Ordered and distributed office supplies while adhering to a fixed office budget.

·         Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure homeowners satisfaction.

·         Composed and drafted all outgoing correspondence and reports for managers.

·         Coordinated office inventory by restocking supplies and placing purchase orders.

·         Custodian of Revolving Fund.

·         Answered and managed incoming and outgoing calls while recording accurate messages.

·         Processed accounts receivable and accounts payable.

·         Assisted with event planning.

AUGUST 2016-CURRENT

Property Administrator  | Empire East Land Holding Inc. | Taguig, NCR

·         Overall in charge in the operation of property.

·         Assisted clients and homeowners concerns.

·         Transmittal and file management of important documents.

·         Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

·         Wrote professional memorandum and letters.

·         Answered inquiries and addressed, resolved or escalated issues to management personnel.

·         Coordinated board and committee meetings, including schedules and information preparation and distribution.

·         Composed and drafted all outgoing correspondence, reports, meeting minutes and board resolution.

·         Custodian of revolving fund.

·         Monitoring of payable, receivables, collections and other related financial concerns.

·         Created plans and programs for the association such as community events, seminars etc.

·         Processed accounts receivable and accounts payable.

SEMINARS                    Apprenticeship-By-Experience (School Onboard Learning Program and

Practice Immersion): Vessel Familiarization, Front Office Operation, Food and Beverage Services, Housekeeping Services and Basic Safety on the Ship 150 hours training via M/V SuperFerry 21 and M/v SuperFerry 12

GTS Tour Guiding Immersion Program

Cebu City and Bohol, Tagbiliran

January 31, 2011

Technical Education and Skills Development Authority

National Certificate II

Food and Beverage Services

January 15, 2011

Volunteer Teacher / Para Teacher

Summer Kindergarten Program of INC with New Era University

Imperial, Cavite

May 31, 2011

Complaint Management Training

I’m Hotel, Makati City

June 2017

EDUCATION                  2011

Graduated: Hotel and Restaurant Services

Systems Technology Institute College (STI), Santa Rosa Laguna

PERSONAL INFORMATION

Age:                25 years old

Sex:                 Female

Civil Status:     Single

Date of birth:  November 9, 1993

Religion:         Iglesia ni Cristo

Mother:          Judy Ares

Father:           Jimmy Ares

Siblings:         Male (1), Female (1)

Address:        53 Sutter St. Laguna BelAir 2 ,Don Jose Santa Rosa Laguna

CHARACTER REFERENCES

Available upon request.

I hereby certify that all the information I have provided in this resume are true and correct.

Judylou M. Ares