JUN OLIVER M. EDESAN
269 I.Fernando st. Blanco compd. Brgy. Malanday Valenzuela City
Cell: 0939-9228109 / 0977-4525236
Email: [email protected], [email protected]
OBJECTIVES

To apply my skills and creativity. To enhance my knowledge in communicating with variety of personalities.

QUALIFICATIONS

• Excellent ability to respond to customer inquiries in a professional manner.
• Uncommon ability to interact with differing attitudes and positions of others.
• Strong oral communications skills including ability to listen to and interact with a diverse group of people.
• Profound ability to respond to varied requests and perform several duties at the same time.
• Excellent ability to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise.
• Sound ability to learn, Interpret, and apply policies, procedures, and resolutions.
• Immense ability to maintain a good working relationship with all co- workers, vendors, clients and the public and to use good judgment in recognizing scope of authority.

WORKING EXPERIENCE
Logistics head and I.T assistant (july 2012 up to present)
● Organize and scheduling deliveries
● Handling damaged merchandise and returns
● Creating action plans for sales representatives that are under-performing and, sometimes, firing employees
● Maintaining the highest customer service standards.

O.IC. (CYBERWIDGET TECHNOLOGIES, INC.)
(September 2009 – May 2011)
● Handling customer complaints.
● Organizing store displays and merchandise
● Handling damaged merchandise and returns
● Managing sales incentive plans for employees
● Running sales reports for store management
● Maintaining the highest customer service standards.
● Monitoring an employee’s progress
● Conducting performance reviews
● Creating action plans for sales representatives that are under-performing and, sometimes, firing employees
● Leading and motivating the sales employees toward achieving the sales objectives of the company
● Greeted each costumer with kind and respect
● Advising on special promotions
● Creating needs for the costumers.
● Making accurate and rapid calculations.
● Maintaining and developing relationships with existing customers in person and via telephone calls.
● Checking quantities of goods on display and in stock
● Challenging any objections with a view to getting the customer to buy

Sales Staff (October 2007 – September 2009)
(MOBILE EXPERTS)
● Checking quantities of goods on display and in stock
● Challenging any objections with a view to getting the customer to buy
● Creating needs for the costumer.
● Greeted each costumer with kind and respect
● Running sales reports for store management
● Maintaining the highest customer service standards.
● Maintaining and developing relationships with existing customers in person and via telephone calls.

Crew Personnel (March 2004 – July 2007)
(M&H FOOD CORP.)
● Running sales reports for store management
● Maintaining the highest customer service standards.
● Checking quantities of goods on display and in stock
● Greeted each costumer with kind and respect

Installer (2000 – 2003)
(MODAGRHAPCIS, BUILDERS.)
● Sticker Installer

EDUCATION
● AMA Computer learning Center
(Crash Course)
Basic Computer Programming
● Novaliches High School
Secondary Education
1992-1996
● Goodwill Elementary School
Primary Education
1986-1992

CHARACTER REFERENCE

● Harry Jones Ang
General manager (Cyberwidget Technologies, Inc.)
● Gladys Anne Galura
TCI Philippines (LG Supplier)
● Edelyn Osorio
Accounting Head (Mobile Experts)
● Leo Nicar Lapore
General Manager (Octagon)

Seminars Attended
● Customer Service Seminar (Nokia Care)
● Product Training Seminar (Nokia Phil.)
● Product Training Seminar (Samsung Phil.)
● Blackberry Product training
● Epson service training
● Microsoft training
● Dell training and Acer training
Skills And Interest
● Proficient With Microsoft Word And Excel
● Computer programming and hardwares and softwares
● Love Being With People And Enjoy Meeting New Acquaintances

Personal data

Age : 39 yrs. Old

Birth date : June 19, 1980

Gender : Male

Height : 5`8 ft

Weight : 120lbs

Religion : Roman Catholic

Citizenship : Filipino