JUVYMER DE GRANO
Address: 879 YISHUN STREET 81, 04- 237, SINGAPORE, 760879
Phones: 658 314 7460/ +639985548197
E-mail: [email protected]

Experienced Claims Handler with over six years of experience in insurance industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Skills

• Excellent interpersonal, customer service and communication skills
• Efficient business writing
• Keen to details
• Strong analytical thinking and decision making even under pressure
• Negotiation and mediation skills
• Ability to use own initiative and still in a team
• Technical knowledge in insurance industry
• Excellent time management and organizational skills
• Capable of doing various administrative works
• Good computer skills

Work History

2019- 03 to Current Claims Specialist
Aqueous Marine Claims Specialists- Makati City, Metro Manila, Philippines
• Handle P&I claims such as collision, environmental issues, cargo claims and crew claims as well as the Hull and Machinery claims and other issues related to vessel’s operation from the time of appointment until its settlement.
• Analyzes information and pertinent documents gathered during investigation.
• Read over insurance policies to determine whether a claim would receive approval or denials or to verify the Assured’s liabilities. Also, other pertinent relevant documents to ascertain levels of coverage and determine whether a claim is genuine or not.
• Liaise with the responsible parties such as insurer, brokers, agents and other parties involved.
• Recommend course of action to every claims/ cases based on the gathered information and evidence.
• Negotiates settlement and handle litigation together with the lawyer when settlement is not reached.
• Attend in the settlement and assure that necessary documentations are completed.
• Reviews and approves expert’s fees.
• Prepares time log for claims as well as its invoice.
• Performs various administrative functions, including filing and organizing paperwork.
• Fieldwork functions such as accompany the surveyor in conducting a survey, attending court/ labor hearings and meeting the claimants and relevant parties to a claim.
• Accompany during marketing or client visits.

2013-03 to 2019-03 Claims Handler
Asia Pacific P&I Correspondents, Inc.- Makati City, Metro Manila, Philippines
• Deal with new claims from the time of appointment until its settlement.
• Investigates and assesses a claim by conducting interviews and secure relevant documentations.
• Check and review insurance policy coverage to verify Assured’s extent liabilities or whether a claim is acceptable or not.
• Coordinate with various parties involved in a claim.
• Prepare recommendation for claims.
• Conducts negotiation for settlement. If settlement is not agreed, assist the lawyers with court proceedings.
• Assist with the settlement of claim and secure the completion of required documentations.
• Reviews and approves expert’s fees.
• Prepare time sheets and invoices.
• Attend in company’s marketing and client visits.
• Attend to incoming and outgoing calls using proper telephone etiquette.
• Perform administrative tasks such as organizing and filing of claims/ cases.

2012-06 to 2013-02 Customer Service Representative
Eastwest Banking Corporation- Makati City, Metro Manila, Philippines
• Responded to customer requests for products, services and company information.
• Evaluated account and service histories to identify trends, using data to mitigate issues.
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

2010-02 to 2012-05 Sales Account Executive
Chinatrust Commercial Bank Philippines- Fort Bonifacio Global Taguig, Metro Manila, Philippines
• Responsible for the sales promotion of personal loan to prospective clients using CRM.
• Calls to existing and prospective personal loan clients using SAP CRM Application.
• Talks and deals with different persons in an effort to reach the clients.
• Understands different loan client types and behaviors.
• Recognize the factors that affect loan client behaviors.
• Earns the trust and confidence of the client and establish rapports that build chemistry.
• Deal with difficult clients and situations.
• Close the sale effectively and efficiently.

2009-01 to 2010-01 Secretary
RMA Trading- Pasig City, Metro Manila, Philippines
• Maintained diaries, arranging meetings and business trips.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Reviewed daily bank deposits and deposit report.
• Answered telephone calls from clients and various callers seeking information.
• Assured the renewal of the company’s permits and licenses.
• Recorded expenses and maintained accounting records.
• Drafted professional business memos, letters and marketing copy to support business objectives and growth.
• Bookkeeping.

2008-06 to 2008-12 Office Assistant
Yara Fertilizers Philippines, Inc.- Makati City, Metro Manila, Philippines
• Delivered clerical support to internal staff and management by efficiently handling wide range of routine and special requirements.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Organized, stored and retrieved files to enhance daily operations and support customer needs.
• Responded to requests for information from various individuals.
• Assisted and monitored the delivery of the products.
• Prepared list of supplies for the office.
• Assured that all documentations were filed accordingly.

Education

2008 Rizal Technological University
Bachelor of Science in Business Administration
Boni Avenue, Mandaluyong City, Philippines

2016 Insurance Institute for Asia and the Pacific, Inc.
Basic Non- Life Course
Makati City, Metro Manila, Philippines