Shrestha
Kajindra
8 Kirtipur Municipality, Kathmandu, Nepal

9860369539, 984025426

[email protected]

To secure a challenging career within the customer service, Business Administration, Accounting, HR Manager and Sales & Marketing Manager roles which will enable me to obtain knowledge, experience and skills necessary in developing my existing experience and further develop an opportunity to explore new markets

Skills
·         Highly motivated, strong analytical skills  and advanced Computer literacy

·         Highly Focused, honest and Reliable  and strong customer service skills
·         Willingness to take on new challenges and Team worker

·         Conscientious and Self-Starter, Hardworking
Work Experience
Apr 2019 – Present

Branch Manager/ eTechno Educational Consultancy, Kathmandu, Nepal Working as Branch Manager, initiate and implement performance reviews, communicate with clients and ensure satisfaction.

·         Develop solutions for complex client situations to meet goals and objectives.

·         Develop work plans and coordinate daily fieldwork and project team efforts.

·         Manage, develop and mentor staff to assess engagement performance

·         End of the year, reviews and attend networking events and training seminars regularly.

·         Leader consulting and client personnel to determine, quantify, execute and measure improvement initiatives.

Jan 2016 – Mar 2019

Customer Service & Office Administrator/ Sunrise Consulting Pty. Ltd, Sydney Australia

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Meet personal/customer service team sales targets and call handling quotas

·         Customer service role which enable me to understand the needs of the customer

·         Dealing with account such as payroll, internal account transaction

·         Documentation related work like asking requires paper for visa process and asking CEO from collages and University.

Jan 2016 – Dec 2017

Customer Service & Produce Member/ WoolWorths Supermarket, Sydney Australia

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Meet personal/customer service team sales targets and call handling quotas

Aug 2009 – Feb 2016

Customer Service Manager & HRM/ Sydney Property Care Pty Ltd, Sydney Australia

·         To deal with customers and solve related issues about they complain.

·         To mobilize my staffs in different places to maintain good hygiene of our buildings.

·         To run daily operational tasks of our company, such as supervising the property and staffs works, collection of data sheet, complains / feedbacks and make plans to implement good working environment and work ethics.

·         Handling the recruitment, selection of a new staff and Training the new staff and bring Development program

·         Giving intensive orientation to the employee is one of the major functions

·         Maintaining Good Working Conditions and managing Employee Relations as the board directed
Education

Aug 2016
Master of Professional Accounting & Master of Business Management Holmes Institute, Sydney, NSW, Australia
Major Subject Accountant & Business Management and Administration

Sep 2014
Bachelor of Business/ University of Ballarat, (Federation University Australia) Victoria, Australia
Major Subject Business Management & Administration

Mar 2011
Advance Diploma of Business/ Central Collage, Sydney, Australia
Major Subject Business Management & Administration

Jul 2008
Bachelor of Business/ Jana Maitri Collage, Tribhuvan University, Kathamndu, Nepal
Major Subject Accountant, Business Management & Administration

Achievements
•      Responded over 90 % customer call and solved more than 50% of their concerns.

•      Served customers in a positive way, receiving one customer service awards in job period.

•      Assisted credit manager in account collection by phone and email, increasing accounts receivables by 18%.

•      Created a multi-media campaign that growth the enrolment around 150 students in job period.

•               Selected many qualified staff for company, trained more than 100 people in the company and brought more than 10 development program in the company.

Extracurricular Activities
Playing sports, help to build the team to achieve a common goal.
Take part in local charity work and volunteering in social clubs activities.
Play supporting role in extra activities like stage programmers, concert and charities and
Leisure Interest and Hobbies
•      Sports like football, race, Cricket, Movies and musical programmer

•      Photography, Cooking, Food and wine and Travelling different places

References
Ram Kumar Basnet
CEO
eTechno Educational Consultancy
0432515540
[email protected]

Hari Parsad Pokharel
CEO
Sunrise Consulting Pty. Ltd
0451066211
[email protected]

Phillip Thornburrow
CEO
Sydney Property Care Pty Ltd
0417467499
sydneypropertycare.com.au

Nabin Sharma
Produce Manager
Woolworths Supermarket
0431136326
[email protected]