Go Hotels, Dumaguete / Summit Galleria Cebu Hotel
Robinsons Land Corporation – Hotels and Resort

Position: Duty Manager
Duration: July 24, 2017 – Present
Location: DCBD Calindagan corner South Roads Dumaguete City, Philippines
Maxilom Ave. Benedicto St. Cebu city, Philippines
Department: Front Office / Rooms

Job Description:

Conduct/Attends briefing every before/after shift.
Attends to customer request or concerns such as, but not limited to Guest complaints, charge back cases, change booking cases, cancellation of reservation cases and etc.
Monitors cash floats of every shift and give cash floats to FOA’s .
Audits daily collection reports / transaction of FOA’s every after shift.
Conducts daily rounds to all areas of the hotel and checks all fire up and down equipment of the hotel.
Assists FOA’s during check in/out transaction.
Conducts room audit to insure that the hotel standards are being followed by the housekeeping department.
Prepares monthly employee schedule
Prepare month end reports such as for FRONT OFFICE DEPARTMENT
Attends sales calls if needed.
Assist other branch operation if needed.
Monitor all personnel on duty during every shift.

OPERATING SYSTEM: LUTOS NOTES

Glen Head Country Club, New York

Position: Dining Staff / Food Server
Duration: March 15, 2016 – February 5, 2017
Location: 240 Glen Cove Road, Glen Head, New York 11545
Department: Food and Beverage

Job Description:
Knowledge in fine dining and casual dining service.
Greets members by last name in a courteous and pleasing manner.
Performs daily side work duties before and after restaurant operation.
Designs buffet set up (for sushi station, salad bar station, turkey station and dessert station) every Friday, Saturday, and Sunday lunch service.
Sets up events like Bar Mitzvah, Bat Mitzvah, Weddings, dinner services, and American holiday events.
Knowledge in club events such as Golf outings, charity events, Tennis tournaments and ladies’ cardroom events, and more.
Takes orders and serves food and beverages from members and guests at the snack bar and pool lounge during summer. · Finalizes members’ bills and issues receipts.
Attends to every members’ requests in a pleasing and courteous manner without compromising the club’s policy and standards.
Performs the above-mentioned tasks while displaying the club’s core values – Passion, Dynamism, Integrity and Courage.
Knows how to handle fast-paced country club environment/operation and has excellent communication and customer service skills.

OPERATING SYSTEM: JONAS POS

Go Hotels, Ortigas Center
Robinsons Land Corporation -Hotels and Resort

Position: Hotel Associate
Duration: July 23, 2014 – March 3, 2016
Location: SAPHIRE ROAD ADB AVENUE ORTIGAS CENTER, Pasig City, Metro Manila, Philippines
Department: Front Office / Rooms

Job Description:
Housekeeping Coordinator
Manning (making sure the number of people will not be over than specified budget) and preparing manpower report.
Preparing worksheets of room attendants.
Conducts briefing with all the room attendants, linen attendants and public attendants on duty regarding occupancy and forecast, recent incidents/issues and resolution.
Checking of rooms upon advice of the Front Office (room checking process: supervising, tagging of rooms, reporting room duties, updating the room journal, filling of housekeeping documents).
Training and evaluating on a weekly basis.
Monitors housekeeping supplies on a weekly basis.
Carries out special projects as assigned.
Creates on a monthly basis the following: manpower schedule, schedule and record of pest control, record of breakages and losses, agency manpower report.
Performs the above tasks while displaying the company’s core value: passion, dynamism, integrity, courage.
Front Office
Receive room reservations from clients, either in person, online or by telephone, fax or email · Take guests’ details and allocate their rooms.
Inform guests of the hotel’s services and facilities, policies and procedures.
Deal with enquiries and requests from guests.
Takes messages for guests.
Finalize guests’ bills and issue receipts upon payment.
May arrange accommodation for guests travelling to other destinations.
Perform cashier duties and exchange foreign currency.
Place guests’ possessions in a safe if requested.
Follow in-house procedures to help ensure the security of guests and employees.
Perform general secretarial duties such as preparing correspondence and the like.

OPERATING SYSTEM: LUTOS NOTES

Company: The Heritage Hotel Manila
Millennium Hotels and Resort Group

Position: Management Trainee
Duration: July 3, 2012 – October 25, 2012
Location: Pasay City, Metro Manila, Philippines
Department: Room Reservations Sales / Human Resources

Job Description:
Room Reservations Agent
Handles calls for hotel reservations in a courteous and efficient manner.
Attends to guest inquiries of the program and updates of current promotions.
Attentively responds to guest calls, concerns and needs.
Checks and updates the daily rooming list.
Maintains a record file of guest booking in the opera computer reservations system.
Maintains month to date and daily pick up board for daily information, data, and promos and closed out dates.

Human Resource Division
Attends to employees concerns and needs in an attentive and courteous manner.
Handles calls in a courteous and efficient manner to and from other tasks that involve documentations (cards and form printing, staff rosters, etc.).

OPERATING SYSTEM: Opera Computer Reservations System