TAMBANILLO, KATHERINE IVY ROJO

Bldng. 1537 flat 21 road no. 1826 Block no. 318, Al Hoora Manama Bahrain Contact no: 33064591

Email: [email protected]

PERSONAL INFORMATION

Age
: 36 years old
Gender
: Female
Date of Birth
: June 27, 1983
Place of Birth
: Makati, Metro Manila
Civil Status
: Single
Nationality
: Filipino
Religion
: Roman Catholic
Languages
: English and Tagalog
Dialects
: Bisaya
*

KEY QUALIFICATIONS:

⮚ Can relate very well to people from variety of cultures.
⮚ Can work gracefully even under stressful circumstances.
⮚ Knowledgeable in Computer applications: MS Office, Windows, Internet.
⮚ Hardworking, flexible and excellent in public dealing, customer service, and technical support.
 

WORK EXPERIENCE

Front Officer Desk Officer (Present)

​​​SAUDI TELECOMMUNICATION COMPANY (STC)

​​​STC HQ, Al Waleed Tower

​​​Building 15, Block 428, Road 68

​​​Seef District Kingdom of Bahrain

​​​P.O Box 21529

➢ Greet and welcome guests with utmost respect as soon as they arrive in the office.
➢ Direct visitors to the appropriate person and office.
➢ Answer, screen and forward incoming phone calls.
➢ Provide basic and accurate information in person and via phone/mail
➢ Receive, sort and distribute daily mail/deliveries.
➢ Maintain office security by following safety procedures and controlling access via the reception desk.
➢ Update calendar and schedule meetings and
➢ Perform other clerical receptionist duties.
 

Police Officer III

​​​PHILIPPINE NATIONAL POLICE

​​​Camp Crame, Quezon City, Philippines

​​​Police Station 3, Waterfront,

​​​Legaspi Extension, Brgy San Roque

​​​Cebu City, Philippines

➢ Women and Children Protection Desk Officer for (5) five years
➢ Case investigator in all Women and Children abuse cases.
➢ Tourist Police Officer for (6) six months.
➢ Beat and foot patroller for (2) two years in Cebu City.
➢ Filing criminal cases in the Prosecutor’s Office.
➢ Testifying in the Regional Trial Court as witness in criminal cases filed.
 

Provincial Board Assessor Capitol Cebu, Philippines

⮚ Customer Service Specialist
⮚ Responsible in checking day to day correspondence through internet mail.
⮚ Making Diaries for important dates and schedules.
⮚ Responsible for the incoming and outgoing documents.
⮚ Responsible in handling telephone calls.
⮚ Perform other related tasks as assigned.
⮚ Entertain people regarding with their Land title.
 

Assistant Operation Manager

FINANCIAL SERVICES DIVISION

M Lhuillier Phils.

MI bldg. B. Benedicto St., North

Reclamation Area, Cebu City, Philippines

September 11, 2017 to Septmber 15, 2019

⮚ Work as an operator for ML Kwarta Padala transactions for remote and online assist branches
⮚ Process request for change transactions.
⮚ Troubleshoot Luzon and VISMIN branches queries, concern and problem.
⮚ Troubleshoot customer’s compliant through telephone call.
⮚ Facilitates my co-employee on Sunday duties and in the absence of my immediate supervisors.
⮚ Prepares  daily transaction report for remote branches
⮚ Attend phone calls on corporate inquiries.
⮚ Assist and process operator transfer request from branches.
⮚ Responsible in handling telephone calls.
⮚ Responsible for incoming and outgoing documents.
⮚ Prepares monthly reports on:
1. Request for change transactions of corporate partners.
2. Transactions of Pitchels Security Agency
⮚ Perform other related tasks as assigned.
 

​​​

SEMINAR’S ATTENDED

⮚ AMLA – BSP
o Anti – Money Laundering
⮚ Western Union Agent
o Fraud Awareness
⮚ GSIS – Union Bank
o Signature Verification
⮚
 

REFERENCES

● Ms. Cecilia B. Lumapas
Finance Service Division Manager

M Lhuillier Philippines

B. Benedicto St., North Reclamation Area, Cebu City

0920-904-5866

● Ms. Marie Ann D. Puyat
Security and Compliance Officer

M Lhuillier Philippines

B. Benedicto St., North Reclamation Area, Cebu City

0920-932-7188

● Ms. Catherine Pino
Manager/CEO

Enlight Migration Consultancy

J Mall Building, Mandaue City, Cebu, Philippines

0995-181-1887