Katherine L. Diego

0917-7140289

[email protected]

Blk 9 lot 2 Washington Ave.
Town & Country Southville
Biñan, Laguna 4024
[email protected]

Objectives

Customer service management where my experience can be utilized to improve customer satisfaction.
Seeking employment which will allow me to grow professionally, while being able to utilize my strong organizational, educational, and exceptional people skills.

Job Description
Guest relations assistant (GRA) is at the forefront of customer service. She is the first one to greet guests as they arrive. The GRA provides members/guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the Golf Club until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone.
Duties and Responsibilities
As a Guest Relations Assistant we give each guests a personal recognition, which greetings is the most important when you are in a front liner. This could be in a form of memorizing names of the members or addressing them with the correct salutations, such as “Miss”, “Sir”, “Ma’am” or “Senator.” Since some of our members are artists or political related. Although a GRA would not be able to memorize the names of all the guests at a given time. A GRA meets and greets arriving guests and bids them farewell as they leave. We reviews the arrival list daily and encoding it as our references. We attends customers’ inquiries, phone calls and assists them with their needs. When it comes to complaints, we allows guests to speak first and then provides solutions to their issues or concerns. We usually logs the day’s activities in a logbook or any endorsements to ensure that the next person on duty is familiar with everything that needs extra attention.

Personal Data

Date of Birth October 11, 1988
Age 30 yrs old
Sex Female
Civil Status Single
Nationality Filipino
Height 5’6

Seminars Attended

1st Hospitality Skills Summit March 5-6, 2009
Hotel Kimberly, Tagaytay City

“Total Image Enhancement” Feb. 19, 2008
A Personality Development Seminar Auditorium, La Consolacion College
Biñan, Laguna

Understanding the Global Distribution Feb. 6, 2008
System (GDS) for hospitality & La Consolacion College, Biñan Laguna
Tourism

Leadership Seminar Workshop Dec. 5, 2007
La Consolacion College, Biñan Laguna

Chili’s Bar Tour Sept. 28, 2007
Chili’s Tomas Morato Branch

T.G.I Friday’s Restaurant Oct. 17-18, 2006
Bartending Program T.G.I Friday’s Malate

Familiarization on Hotel & Restaurant Oct. 17-18, 2006
Operations Pan Pacific Manila

Tour Guiding Seminar Sept. 23, 2005
De La Salle University- Dasmariñas
Cavite

Educational Background

Course School Year Attended
College Bachelor of Science in 2006-2009
Hospitality Management
Major in Tourism
La Consolacion College,
Biñan, Laguna

Bachelor of Science in 2005-2006
Tourism Management
De La Salle University-
Dasmariñas, Cavite

Secondary Sta. Catalina College, 2002-2005
Biñan, Laguna

Holy Spirit School, 2001-2002
Biñan, Laguna

Primary Holy Spirit School, 1995-2001
Biñan, Laguna

Work Experience

Sales Executive Hyundai Laguna Inc. March- Nov. 2010
Biñan, Laguna

Guest Relation Assistant The Manila Southwoods Golf Feb. 20,’11- present
& Country Club, Carmona, Cavite

30 yrs old

Sex            Female

Civil Status        Single

Nationality        Filipino

Height            5’6

Seminars Attended

1st Hospitality Skills Summit        March 5-6, 2009

Hotel Kimberly, Tagaytay City

“Total Image Enhancement”        Feb. 19, 2008

A Personality Development Seminar    Auditorium, La Consolacion College

Biñan, Laguna

Understanding the Global Distribution    Feb. 6, 2008

System (GDS) for hospitality &         La Consolacion College, Biñan Laguna

Tourism

Leadership Seminar Workshop        Dec. 5, 2007

La Consolacion College, Biñan  Laguna

Chili’s Bar Tour                Sept. 28, 2007

Chili’s Tomas Morato Branch

T.G.I Friday’s Restaurant            Oct. 17-18, 2006

Bartending Program                T.G.I Friday’s Malate

Familiarization on Hotel & Restaurant    Oct. 17-18, 2006

Operations                    Pan Pacific Manila

Tour Guiding Seminar            Sept. 23, 2005

De La Salle University- Dasmariñas

Cavite

Educational Background

Course            School            Year Attended

College        Bachelor of Science in           2006-2009

Hospitality Management

Major in Tourism

La Consolacion College,

Biñan, Laguna

Bachelor of Science in           2005-2006

Tourism Management

De La Salle University-

Dasmariñas, Cavite

Secondary        Sta. Catalina College,            2002-2005

Biñan, Laguna

Holy Spirit School,               2001-2002

Biñan, Laguna

Primary        Holy Spirit School,               1995-2001

Biñan, Laguna

Work Experience

Sales Executive        Hyundai Laguna Inc.        March- Nov. 2010

Biñan, Laguna

Guest Relation Assistant

The Manila Southwoods Golf  country Club, Carmona, Cavite   Feb 20’11-present