Kathleen F. Agustin

115 San Pedro Bautista Street,

San Francisco Del Monte, Quezon City

Philippines 1105

+639953016970

[email protected]

SKILLS
●        Customer Service

●        English Writing & Speaking

●        Data Entry

●        Sales & Marketing

●        Advertising

●        Basic Photo & Video Editing

●        Internet Research

●        Proficient in Microsoft Office Programs & Social Media Platforms

EXPERIENCE

PhilAm Call Center –Customer Service / Telephone Operator
February 2018 – December 2018

●        To consistently provide thoughtful caring and sincere service

●        Process all external and internal calls either redirecting call or assisting the caller

●        Take ownership of the caller’s request and ensure follow up according to company’s standards

●        Have sufficient working knowledge of all departments, in particular with the company’s Officer

●        Handle and distribute messages for the officer

●        Serve as liaison for callers requiring information relating to all aspects of the company

●        Maintain and monitor telephone software system

●        Follow up the monthly directory for updates

●        Follow departments policies, procedures and service standards

●        Follow all safety policies

Acquire Asia Pacific – Customer Service Representative
November  2014 – December 2015

●        Answer phones inquiries and questions

●        Respond to customer request and complaints

●        Handles billing inquiries and misapplied payments

●        Troubleshoot problems and provide information

●        Manage and resolve customer’s complaints

●        Sell products and place customers orders in computer system

●        Process orders, forms and applications

●        Identify and escalate priority issues

●        Update existing customer information into system

●        Enter new customer information into system

●        Refers customers’ complaints to manager for prompt resolution.

●        Provide customers with product and service information

●        Follow up customer calls when necessary

●        Document all call information according to standard operating procedures

●        Complete call logs

●        Produce call report

Banco Filipino Savings & Mortgage Bank – Bank Teller/Accounting
April 2002 – December 2007
●        Preparing of accounting tickets for daily expense and monthly reports

●        Responsible for reviewing, processing and executing a variety of accounting transactions related to the Unit’s business including expense posting.

●        Prepare process documentation for existing/new processes.

●        Collect data and prepare monthly reports.

●        Processing of incoming & outgoing checks subject for clearing

●        Processing of all ticket thru General Ledger

●        Balancing of cash and ATM transactions

●        Teller, ATM Teller, New Accounts Teller, Accounting Clerk and Vault custodian

●        Filing of signature cards (close & open accounts)

Distacom Company Incorporated – Retail Sales Department
August 2001 – November 2001

●        Assist existing clients with regards to the service problem they encounter

●        Receive payments of subscription fees (Infopage / Recall )

●        Promotes new products and services to the both old and new clients

●        Does daily transactions such as inventory purchase order, subscription fees and daily sales

●        Deposits to the bank all the daily collection from subscription  payments and sales

●        Providing direct marketing strategy

Ozi-land Education & Immigration Consultants (NSW, AU) – Office Staff
March 2001 – July 2001

●        Answering phone inquiries, complaints and taking messages

●        Attending to clients needs

●        Filing of document, papers and forms

●        Typing letter from dictation

●        Going to various Departments of Immigration to lodge application of clients

●        Making schedules for clients

●        Provided assistance during car deliveries.

Bayan Telecommunications Incorporated – International & Local Operator
November 1998 – February 2001

●        Connecting subscriber to a dialable location

●        Enter call details for billing as supplied by supplied by the subscriber

●        Handle coins, hotels and APS call

●        Transfer calls to other system operator for handling

●        Handles customer complaints as well as interest

Cinderella Marketing Corporation – Merchandising Assistant
March 1998 – August 1998

●        Monitor of incoming and outgoing merchandise

●        Prepare reports such as purchase order, price adjustment, sell thru, photo file & inventory reports

●        Call Fashion Consultant from different branches for updating sales

●        Visiting store branches like BRUNO MAGLI,  LAUREL & MOMENTO

to supervise the area

●        Handles customer complaints as well as interest

EDUCATION
La Consolacion College – Bachelor of Science in Tourism
October 1997