n Grace B. Gaviola​​​

Address:610 Amaia Steps Sucat Paranaque
Contact Number: +639266762627
E-mail address: [email protected]
Crew Visa #:20171648500012
Passport No:EC7692000
Nationality: Filipino
Date of birth: Aug 19,1991
Height: 161 cm
Weight: 50kg
Marital Status: Single
Languages: English, Filipino

Objectives

I am looking forward to further my career with an organization that appreciates the following characteristics in their employees: strong work ethics, motivation, honesty, patience, optimism and effective communication and organizational skills. I am familiar with the physical labor and demands of this career and the necessary interaction with customers in professional and stressful situations.

Strong organizational skills
Sharp problem solver
Enthusiastic and motivated
Backs up, motivates and supports
Flexible, honest and respectful
Thinks independently
Responsible Leadership
Shares information and ideas
Helpful, attentive and friendly
Anticipates and resolves problem
Energetic and positive work attitude
Presentation Skills​​
Prospecting Skills
Sales Planning
Motivation for Sales
Meeting sales goals​​​
Active listening skills
Customer Service Oriented
Excellent personal presentation
Inventory control familiarity
Neat, clean, and professional appearance
Delivers exceptional quality customer service
Safety-oriented
First Aid certification
Personal Safety, Survival Certification
Fire Prevention & Fire Fighting Certification
Focus on diverse responsibilities
Store maintenance ability
Excellent multitasker
Assertive when required
Uses resources effectively

Professional Experience

Company: Philippine Airlines (PAL) Flag Carrier of the Philippines
Industry: Aviation – Commercial​​
Address: Philippine Airlines Inflight Center, Mia Baltao St., Pasay City, Philippines
Position/s: Cabin Crew/ Mixed Flight Attendant
Date: July 11,2016 – up to present​​
Duties and Responsibilities:
Providing an excellent customer service to passengers while ensuring their comfort and safety throughout the flight. Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away, checking all seat belts and galleys are secure prior to take-off.
Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs.
Carrying out pre-flight duties, including checking the safety equipment if it’s working, or if it is in the proper location or expired prior to take off. Doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board.
Welcoming passengers on board and directing them to their seats. Preparing and presenting 5-star restaurant quality meals. Cleaning the cabin and restocking all amenities. Ordering catering and preparing a menu plan tailored to the VIP’s preference. Dressing the cabin with floral arrangements, providing welcome canapés and drinks.
Striving to make the passenger’s experience pleasant from point A to point B, serves refreshments, meals, sells duty-free goods and advising passengers of any allowance restrictions in force at their destination. Making announcements on behalf of the pilot and answering questions during the flight serving meals and refreshments.
Company: Terrace Hotel Subic Bay
Industry: Hana kyung Corporation (Hospitality/Hotel Industry)​​
Address: Block 1 Lots 2,3& 3A, Moon bay Marina, Water Front Road, Central Business District Area Subic Bay Freeport Zone, Philippines 2222​
Position/s: Senior Guest Services Associate – Sales & Marketing Manager
Date: March 14,2012 to May 12,2015

Duties and Responsibilities:
​​​
Had direct experience with guests & children while they are staying at the Hotel. And made sure that the guests & kid’s needs are met & meals are taken care of for their entire stay.

Organized and engaged in recreational activities such as games, & puzzles. Engaged in group activities with children & families especially during summer season. Engaged with guests, especially children with special needs on an individual basis in a pleasant manner.

Greeting guests upon arrival & making them feel welcomed & comfortable. Assisting guests to their needs from the start to end of their stay. Administering check in & check out. Being a source of information to guests on various matters such as transport, restaurant advice or nearest mall. Diffusing conflict or tense situation with guests.

Assist in developing customer service satisfaction programs such as through surveys & questionnaires and help to create programs that better address the needs of guests & kids to avoid potential issues in the future.
Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed.

Educational Background

June 2008 – March 2012​​Columban College, Inc.
Bachelor’s Degree of Science Major in Tourism
Dean’s Awardee

June 2004 – March 2008​​Little Angel Study Center
Basic Education Curriculum Secondary level
Honor Student

​June 1998 – March 2004​​James L. Gordon Integrated School

Certifications & Trainings

​December 19, 2018​​Marlins Test – English Language Test
​​​​​​Listening
​​​​​​Grammar
​​​​​​Vocabulary
​​​​​​Time & Numbers
​​​​​​Pronunciation
​​​​​​Reading
​​​​​​License Code 49ACC5F63747AC35

September 1, 2018​​The Life Coach Training Institute
​​​​​(16hrs) Certified Life Coach
​​​​​Introduction to Life Coaching
​​​​​The Coaching Mindset
​​​​​Coaching Models
​​​​​Communication Models
​​​​​Cultivating Self-Awareness
​​​​​The Past, Future, and Goal Setting
​​​​​Certification No. 11841175

September 25 – October 20,2017 ​Philippine Airlines
Business Class Qualification Training Class 17-01
(80hrs.) Training for Business Class – Long Haul Flight
(80hrs.) Training for Business Class – Short Haul Flight
​​​​​

July 11 – October 13,2016​​ Philippine Airlines
​​​​​(500hrs) Initial Cabin Crew Training Class 16-08
Inflight Services Training Long Haul
Inflight Services Training Regional
Introduction to the Cabin Crew Profession; Values and Attitude
Personal Development Grooming and Professional Appearance
Introduction to the Airline Industry
Airline Catering and Food Service
Galley and Equipment Familiarization, Aircraft Familiarization
Crew Member Coordination and Communication
Customer Service and Passenger Handling
Safety Drills and Emergency Procedures
Introduction to First Aid
Leadership Awardee; 6th Honorable Mention
​​​​
January 4 – April 2016​​United Nations HCR Training (Appco Group Asia)
​​​​​Ambassador of United Nations
Protecting refugees, forcibly displaced communities & stateless People
​​​​​Public Awareness
​​​​​Goodwill Ambassadors
​​​​​Leadership Awardee

January 12 – Jan 20, 2015​​Far East Maritime Foundation Inc.,
(13.25hrs) Basic Safety Training
(15hrs) Fire Prevention and Fire Fighting
(12hrs) First Aid
(13.25hrs) Personal Survival Training Techniques
(20hrs) Personal Safety and Social Responsibility
Seaman’s Book No: 0412376

November 9, 2011 – January 27, 2012Korea Marine Services Co. Ltd./Komas International Subic Corp. (300hrs) On the Job Training at Travel Agency & Shipping Book transportation, make hotel reservations and collect payment/fees Use promotional techniques Prepare promotional materials to sell itinerary tour packages Deal with occurring travel problems, complaints or refunds Attend travel seminars to remain updated with tourism trends Enter data into our software and maintain client files Network with tour operators Maintain statistical and financial records Meet profit and sales targets
June 10 – August 3, 2011​Subic Bay Venezia Hotel (300hrs) On the Job Training Front Office Department Understanding customer relations Communication skills Telephone techniques Dealing with difficult people Conflict resolution Handling complaints Time Management
January 22- 23, 2011​Northern Philippines Travel & Tourism Center, Inc. Pass porting & Travel Documentation Seminar Sales & Marketing Seminar Tour Guiding Seminar Protocol & Social Graces Seminar
December 11, 2009 – March 1, 2010​Subic Bay Freeport Zone – Tourism Department (300hrs) On the Job Training Tour Guiding
June 17 – October 17, 2009​Columban College Inc. – College of Business Administration (54hrs) Intensive Training in Advanced Communication for International E-Business
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