KATHLEEN ROSE ROYO CONCHA

Building 11 Block 12 Al Mugheira St., Kuwait

Email: [email protected]

Objective

Experienced, trustworthy, hardworking, flexible, patience and dependable seeking a position with advancement opportunities where i can utilize my knowledge and skills.

Qualification Summary

·    Computer Literate (MS Word, Excel, Power point).

·   Knowledgeable in Opera system, Nec Integrated Console.

·   Customer-Oriented and Good Communication skills.

Education

·   Bachelor of Science Business Management

Major: Entrepreneurship

Philippine Women’s University (June 1998 – March 2002)

Work Experiences

Barista

January 9, 2017 – Till present, Coffee Bean and Tea Leaf, Salmiya Kuwait

Job Responsibilities:

·         Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffee and tea.

·         Clean or sanitize work areas, utensils and equipment.

·         Welcoming and greeting customers in the coffeehouse and efficiently determining their needs and interests.

Server

Sept. 6, 2016 – January 8, 2017, Chilis , Boulevard  Mall, Salmiya Kuwait

Job Responsibilities:

·         Greet the guest and obtained their food orders.

·         Repeat orders with the guest.

·         Deliver their food and drink.

·         Process the payment.

·         Thank the guest with a warm smile.

Server

May 1, 2016 –Sept. 5, 2016    5 Napkin Burger,  Boulevard. Mall, Salmiya Kuwait

Job Responsibilities:

·         Greet the guest with a bev nap and give a tour menu.

·         Presented menu to guests and obtained their food orders.

·         Repeat orders with the guest.

·         Ring the orders in the Micros System.

·         Set-up the cutleries and side plates.

·         Managed delivery of food to appropriate guests.

·         Check back with the guest.

·         Process payment.

·         Thank the guests with a warm smile.

Host

Sept. 5, 2016 – Till present, Chilis , Discovery Mall, Kuwait City

Job Responsibilities:

·         Welcomed and escorted the guest to the table.

·         Presented menu to customers and obtained their food orders.

·         Managed table reservations for all customers.

·          Ensured that tables are cleaned and properly set-up.

Property  Consultant

April 29, 2013 – August 30, 2015, Proveneoland Inc., Legaspi St. Makati

Job Responsibilities:

·         Sell property for clients.

·         Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts.

Receptionist / Telephone Operator

Jan. 17, 2012 – May 23, 2012, COMGLASCO AG, Sucat Paranaque City

Job Responsibilities:

·         Assist the clients and suppliers with the most courteous and efficient manner.

·         Paging the concerned person for every employees request and make a follow up call.

Marketing Assistant / Event Coordinator

May 9, 2011 – Sept. 17, 2011, HIMEX Corporation, Ortigas Pasig Philippines

Job Responsibilities:

·         Facilitation and coordination of conventions/presentation.

·         Preparation of cash advances related for daily itinerary of sales representative and other sales request.

·         Arrange a flight booking for every employee’s request.

Receptionist / Business Center Agent / Guest Relation Officer

December 2009 – April 2010, Traders Hotel,  Abu Dhabi U.A.E.

Job Responsibilities:

Preparing all reports such as Guest Expected Arrival, Guest Expected Departure and Balancing Reports.
Make sure that the guest supporting bills are complete before check out time.
Make sure that the guest room requests are in order upon arrival.
·         Handling walk in guest, regular guest, groups, for check in /out.

Escorted the guest to their perspective room and explain the facilities of the hotel.
Assist the guest for the internet usage, scanning, photocopying and sending emails.
Preparing foods, wine and set-up the table, table napkin and utensils in Traders lounge.
Guest Service Center Agent

February 2007 – December 2009, Shangri-la Hotel,  Abu Dhabi U.A.E.

(Pre – Opening Team member)

Job Responsibilities:

·                      Assist with Restaurant or Room Reservations after closing hours.

·         To be knowledgeable of hotel policies and procedures, including emergency procedures and know what to do when emergency arises.

·                      Is fully aware of all activities taking place in the hotel and familiarizes her with

daily function sheet, vip/group arrivals and departures, hotel promotions.

·                      Receives requests for wake up calls for in-house guests to be given to the operator.

Telephone Operator

October 2004 – December 2006, Al Raha Beach Hotel, Abu Dhabi U.A.E.

(Pre- Opening Team Member)

Telephone Operator

May 2002 – November 2002, Fujitsu Philippines Inc., Multinational Paranaque City

Personal Information:

Age                        : 37

Birthday              : September 17, 1980

Height/Weight : 163.5 cm. / 49 kg

Religion               : Catholic

Status                   : Single