PROFESSIONAL EXPERIENCE

April 2018 – April 2019 Line Cook Trainee at Opry Backstage Grill
The Inn at Opryland, 2401 Music Valley Dr Nashville, TN 37214
⦁ Mainly responsible on the Pantry station making menu items according to standards and recipe of the restaurant. In addition, manning the Sauté station is a responsibility.
⦁ Preparing ingredients and supplies ahead of time or before the start of operation.
⦁ Monitoring of supplies and reporting to Team Leads the needed replenishments.
⦁ Cleaning, sanitizing and proper maintenance of tools and equipment.
⦁ Properly label food items.
⦁ Providing quality food for excellent customer experience.

November 2015- April 2017 Customer Service Assistant at SM City, Reclamation Area Bacolod City 6100
⦁ Responsible for processing bills payments.
⦁ Processing and handling of government documents.
⦁ Proper handling of documents to support the daily operation.
⦁ Handling customer inquiries and complaints.
⦁ Responsible handling of cash counts for the day to be deposited to the bank on the next day.

March 2014- April 2015 Customer Service Representative at Convergys Corporation
One San Parq, San Antonio Square, Brgy. Mandalagan, Bacolod City 6100
⦁ Assists on internet troubleshooting on chat support.
⦁ Comply with customer request and inquiries regarding the account.
⦁ Assists on customers’ account issues.
⦁ Responsible for scheduling appointments regarding the issue on the account.
⦁ Pitching and processing of sales on the account.
⦁ Proper transfer depending on the customer’s issue.

April 2013- January 2014 Team Member at Philippine Pizza Incorporated
Pizza Hut Robinson’s Place, Bgry. Mandalagan, Bacolod City 6100
⦁ Daily roles depend on the schedule: Dining Cashier, Server, Cook, Take-out Counter and Offsite Counter.
⦁ Appropriate handling cash on daily basis.
⦁ Welcoming guests upon entry.
⦁ Taking orders and if possible suggesting menu items for upgrade.
⦁ Monitoring and serving of food items the customer ordered.
⦁ Precise monitoring of foods and supplies on offsite counters.
⦁ Providing quality food for effective and efficient customer service.
⦁ Responsible for cleaning areas of assignment.