Marcelo, Kharlo Q.
Permanent Add: 567 Gavino Loraya St. Cupang Muntinlupa City, Metro Manila Philippines
Mobile: +639561265929
E-mail: [email protected]
PROFESSIONAL OBJECTIVE:
“To continue my career with an organization that will utilize my management and investigative skills, help me develop new sets of expertise, and further hone me into an individual who can lead to benefit mutual growth and success.”
EDUCATIONAL ATTAINMENT:
College Adamson University
Ermita, Manila
Bachelor of Science in Accountancy 2011- 2015
WORK EXPERIENCE:
ANZ Global Services and Operations (Dec 2017- Present) Senior Market Surveillance Analyst
 Daily E-communication alert management which involves generating, investigating, and escalating Genesys alerts which may contain behaviours relating to inside information, market manipulation, or breach to any financial regulation and internal policies implemented by the organization. Communication channels in scope are as follows: Bloomberg chat/email, Thomson Reuters chat/email, and Corporate emails.
 Daily Voice Call alert management which involves effective and efficient review in terms of investigating or escalating system generated alerts which may contain market abuse, anti-competitive behaviour, or any misconduct that can cause potential risks to the organization.
 Business support involving both regular and ad-hoc support activities performed by the team. Services provided; Topic analysis reviews, management and reconciliation of unmatched communications and exceptions, weekly update of source data and staff files, upkeep of reference data files, process and system change management.
 Serve as the deputy of the Supervisor (BOD and EOD emails, chairing team meetings, etc). Assist on up-skilling the junior analysts.
 Production of reports, EOD Summary, SLA Reports, MSF Reporting, ECS Business Update, SG EV Review reports, and Topic Analysis Trends reports, providing management information for the Level 2 partners.
ING Business Shared Services (Nov 2016 – Nov 2017) E-Communication Surveillance Processor
 Daily handling, clearance of, and escalation of e-mails from brokers and traders which may contain possible inside information and market abuse. With the use of three systems namely Global Relay,

Compliance Accelerator, and Bloomberg Vault, potential breach of regulations and internal policies are mitigated by escalating these alerts to the Second Level of Defense to be further investigated.
 Daily or periodic (statistical) generation of reports to designated stakeholders. These reports consist of the total alerts/e-mails that has been reviewed as false positives and escalated per country that is monitored by the team. Both APAC and Europe region is being handled by the E-communications Team.
 Monitor Communication Surveillance Systems and report/escalate system disruptions. Formulate system suggestions and process improvements to streamline the current job.
 Report to Department Head, Communication Surveillance in GSO Manila HSBC Electronic Data Processing Philippines Inc. (Dec 2015 – Nov 2016)
E-Communication Surveillance Analyst
 Reviewing, investigating and escalating APAC and EMEA communications generated by a surveillance system that is designed to identify breaches of internal policies relating to information boundaries or market manipulation, and individual behavior that may signify Market Abuse.
 Monitors communications for several platforms from E-mails, Blackberry SMS, Reuters Chat, Bloomberg IM, Symphony, and Sametime Chats.
 Performing daily monitoring tests to ensure that risks within plans are mitigated, maintaining internal control standards and assisting in the production of reports providing management information for the senior management.
SPECIAL SKILLS:
Good Communication Skills (Fluent in both English and Filipino)
Proficient in using MS Office Applications (Word, Excel and Powerpoint)
Highly trustworthy, diligent, fast-learner, with good work ethics.
Ability to handle multi-tasks, prioritize tasks and make decisions within established guidelines and policies.
Optimistic and dynamic can do attitude Professional Skepticism and analytical skills Team Player
PERSONAL INFORMATION
Age: 24 y/o Gender: Male
Civil Status: Single Nationality: Filipino