KILANKO BRIDGET AINA
Ojodu Berger, Lagos | 09068155426, 08088968087 | [email protected]

OBJECTIVE

To strive for Excellence and Precision at all times in all Positions and Circumstances while attaining Professional Distinction and Proficiency and adding value to people life with immediate resolution and professional problem solving skills with the aim of customer satisfactory and community development it’s what I do best.

SKILLS:

• High Proficiency in IT skills and use of Computer Software Applications.
• Good Interpersonal and Communication skills.
• Ability to adjust to new and challenging situations.
• Ability to work with minimum supervision and manage own time effectively.
• Success Oriented and Ability to form team work.
• Good Problem Analysis and Solving skills.
• Good Listening skills and Stress Tolerant Level.
• Good Organization and multi-tasking skills
• Strong judgment and decision-making skills
• Initiative and Creative Thinking.
• Microsoft Office
• MINSATs
• TABs 7.0

EDUCATION AND QUALIFICATION:

Nigerian Institute of Safety Professionals Certificate June 2011
General Health, Safety and Environment

NYSC Discharge Certificate November 2010

Occupational Health (Professional Certificate) June 2010
Ministry of Health, Oyo State, Ibadan

Babcock University, Ilishan-Remo, Ogun State August 2004 – June 2009
B.Sc Public Health Education

Merriken College Benin City, Edo State September 1997 – July 2004
WAEC

WORK EXPERIENCE:

OPay – OFood Alausa Lagos August 2019 – till date
Business Development Manager
• Ensuring compliance with OFood terms and conditions for merchants who are ready to sign up to the platform
• Promoting and marketing the business to merchants and customers alike
• Delegate functions to other subordinates and collate report daily
• Monitoring of online orders for merchant in my domain
• Problem solving
• Handling merchant and customer enquiries and complaints
Taste of Saffron Restaurant Lekki Lagos July 2017 – July 2019
Restaurant Manage/Supervisor

• Responsible for recruiting, training and supervising staff
• Agreeing and managing budgets
• Planning menus
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
• Promoting and marketing the business
• Overseeing stock levels
• Ordering supplies
• Responsible for producing staff rosters
• Handling customer enquiries and complaints
• Taking reservations
• Greeting and advising customers
• Problem solving
• Responsible for keeping statistical and financial records
• Responsible for assessing and improving profitability
• Responsible for setting monthly targets
• Responsible for handling administration and paperwork
• Liaising with customers, employees, suppliers, licensing authorities and sales representatives
• Making improvements to the running of the business and developing the restaurant.

Union Diagnostic and Clinical Services Plc January 2014 – July 2017
Head Customer Service Associate

• Answer calls professionally,
• Respond to customer inquiries,
• Handle and resolve customer complaints and escalations,
• Provide customers with product and service information,
• Follow up on customer calls where necessary,
• Research required information using available resources,
• Delegate functions to other subordinates and collate report.

Tech Mahindra Ltd (Airtel Nigeria Plc) September 2012 – December 2013
Customer Care Associate

• Inbound Associate
Answer calls professionally,
Respond to customer inquiries,
• Handle and resolve customer complaints,
• Provide customers with product and service information,
• Enter customer information,
• Follow up customer calls where necessary,
• Route calls to appropriate resource,
• Research required information using available resources,
• Process orders, forms and applications,
• Identify and escalate priority issues,
• Complete call logs,
• Produce call reports
• Dealer Help Desk Associate
• Immediate resolution to dealer complains on issues
• Assist dealer and retailer in carrying out swap.
• Assist retailer resolve challenges in venting credit and KYC issue
• Create dealer and assist in passwords reset on Electronics Recharge Card
• Back Office (Billing)
• Resolve drop balance issue log by inbound agents
• Assist in migration of customer line from one package to another as requested by customer
• Calling customer on resolve issue to get feed backs
• Respond to customer emails
• Back Office (Telecollection)
• Calling postpaid customer on credit limits and payment schedule
• Calling Postpaid on service feedback and efficiency
• Resolving postpaid issues with immediate promptness.

Sterling Health Mcs Ltd, Opebi Road, Ikeja, Lagos State January 2011 – September 2012
Client Service Executive/Health Provider Administration Officer

NNPC Medical Centre, Victoria Island, Lagos. October 2009 – October 2010
National Youth Service Corps (NYSC)
Occupational Health Officer

HOBBIES
Reading, Cyber-Research and Meeting People

PROFILE
Date of Birth: 14th May, 1985
Status: Married
Gender: Female

REFERENCES
Available on request