KUNAL ROY
Mobile: (+91)9624023015 /7600575859   E-Mail: roy_kunal2000@yahoo. com

Seeking assignments in System/NetworkAdministration with a growth-orientedorganization.

Professional Overview

❖ A competent professional with 9+ years of experience in Networking, System Administration & Technical Support.
Currently associated with Interactive Manpower Solutions Pvt Ltd, Ahmedabad as Manager –IT.

❖ HP ProLiant DL360 G9 Hardware
❖ Key role in Windows Server infrastructure Troubleshooting, Support.
❖ Active Directory Management Viz. DNS/DHCP
❖ Manage Organisation datacentre
❖ Network Solution Switch Level Knowledge L3 / L2, Sophos Firewall Support
❖ Assigning rights & privileges to users to access files and folders
❖ information technology strategies, policies, and procedures manage according to ISO 27001
❖ Day to day management & maintenance of MS Windows Server Environment. Active Directory, DNS, DHCP, Group Policy, Backup Server, Antivirus and File Servers Etc
❖ Involved in Installation and maintenance of Windows server2008 & 2012
❖ Concerned with Remote Server Administration through VNC, Remote Desktop Connection, Remote Admin Etc
❖ Services Helpdesk Management System Configure administrator
❖ Control budget and report on expenditure for IT level
❖ Manage SAP ERP as per organization requirements.
❖ Assigning rights & privileges to users to access files and folders
❖ Day to day management & maintenance of MS Windows Server Environment. Active Directory, DNS, DHCP, Group Policy, Backup Server, Antivirus
❖ Designed and implemented infrastructure of 700 users, by setting Entire Network Infrastructure with Voice and Data Network.
❖ Separated Voice and Data Network with Different Gateways for avoiding any future inconvenience
❖ Management of Network Storage device with Regular Backups and updates.
❖ Installation and Configuration of Arc Serve backups for All Servers and laptops with every 30 mins backups and will encrypting and deduplication features enabled for smooth Setup Continuity.
❖ Designing, Implementing, installing and configuring MicrosoftWindows 2003 / 2008 /2012 Servers.
❖ Installation and Configuration of Mikrotik Routers for Segregating Voice and Data Networks.
❖ Managed vendors procured leased line and rack space.
❖ Installation and Configuration of NAS & SAN Box as per Current Requirements.
❖ Manage optimize IT resource to the fullest level
❖ Manage & track IT assets with periodic audit
❖ Vendor management
❖ Implementation of Ticketing Tool (Manage Engine for Managing Tickets and Asset management on Floor)
❖ To ensure the uptime of IT Infrastructure
❖ To ensure Infrastructure & network infrastructure security and information security.
❖ Design and deploy IT Infrastructure Solutions.
❖ Manages & ensures uptime for WAN, Internet & Network.
❖ Lead, Guide & Monitor IT Infrastructure team of 12Engineers.
❖ Ensure SLA and Business satisfaction on FMS.
❖ Manage ARC with Vendor for various Infrastructures.
❖ Define AMC needs for IT Infrastructure, Maintain warranty records.
❖ Contribute to build and implement IT Policy & IT Security Policy.
❖ Installation and Troubleshoot of Sophos, Sonicwall, Fortinet Firewalls
❖ Monitoring Help desk performance & ensuring ticket closer within SLA
❖ Had worked as joint Management representative for ISMS 27001:2005 and now working for ISMS 27001:2013 certification.
❖ Providing support to Team in case of complex issues at any point of time.
❖ Preparing policies/process to improve IT infrastructure.
❖ Helping clients where suggestion/discussion is required from infrastructure or architecture perspective.
❖ Responsible for designing network/server infrastructure.
❖ Administration of blade servers
❖ Installation and Configuration of Sophos SG430 & SG210 Firewalls with Intrusion Prevention and created customized Daily, Weekly and Monthly Usage Reports
❖ Create and maintain ISO related documentation and policies.
❖ Provide 24/7 support to team across the globe and work according to SLA s
 

Adequacy of Data Security Measures:

❖ Up-gradation & Updating of Technology & Tools.
❖ Availability & Uptime of server and Hardware Resources.
❖ Quality of IT Inventory Management
❖ Resource Optimization
❖ User Satisfaction Index
❖ Effective vendor management
❖ Team Retention & Capacity Building
❖ Accuracy in documentation
❖ Provide L3 Support for Network and Server Management
 

Highlights

❖ Receive Best Support Staff Award for the year 2013-2014.
❖ Receive Best Employee of the month for Continuous 2 Months.
 

Profile Summary

Technical Skills:

⇨ Windows server 2003 /2008 /2012
⇨ Active Directory, DNS, DHCP, Group policies, RIS, WSUS
⇨ Exchange Server 2003
⇨ Configuring Site to Site VPN and Remote VPN
⇨ Cisco switches C2950 / C2960 / C3560
⇨ Web Hosting – cPanel, Website panel, WHM
⇨ Backup – Veritas 16.0 & Arc Serve 6.5
⇨ Network monitoring tools like PRTG with NOC room, Dude,Nagios, cacti, Microsoft Network Monitor
⇨ Network Troubleshooting
⇨ VMWare- Hyper-V
⇨ Backup, Disaster Recovery and Restore. (Networker)
⇨ Services and Performance Monitoring of Network and Systems. (Solar winds & Dude)
⇨ Firewall Management (SONICWALL, SOPHOS, FORTINET)
⇨ Switches and Routers.
⇨ Routing Protocols. (RIPv1, RIPv2, EIGRP and OSPF)
⇨ IP Subnetting.
⇨ LAN, WLAN and WAN.
⇨ Remote User Support.
⇨ Mikrotik Routers.
⇨ Hardware Troubleshooting.
Networking

⇨ Creating VPN Tunnels, NAT policies, Access Rules.
⇨ Managing the overall administration of LAN, configuration & maintenance of servers.
⇨ Planning, designing, installing and configuring, upgrading, maintaining LAN, as per organisational requirements governed by communication protocols.
⇨ Troubleshooting networking problems to ensure minimum downtime & maximum availability of network.
Systems Administration

⇨ Installing, configuring and managing Windows server 2003, Windows Server 2008 and Server 2012.
⇨ Overseeing installation of OS and application software, deployment of servers, disk quota management and distributed file systems, network and monitoring the same.
⇨ Installing, configuring and maintaining Operating Systems, Application Software, Anti-Viruses & Hardware.
⇨ Managing and troubleshooting of Active directory, DNS and DHCP services.
⇨ Managing user, groups, group policies and OUs.
⇨ Configuration of Ftp, Telnet, Http, RIS (Remote installation service), All networking Basic Command (Ping, Tracert, Net stat) & network troubleshooting
 

⇨ Update maintain and troubleshooting of hardware and networks.
⇨ Configured software/hardware at system setup to meet individual user need.
⇨ Managing system backup & recovery for server and user data.
⇨ Installation and Configuration of Sonicwall Firewall (NSA 2400MX)
⇨ Installation and Configuration of Sophos SG430 & SG210 Firewalls with Intrusion Prevention and created customized daily Usage Reports.
⇨ Configure Local, Roaming and Mandatory profiles.
⇨ User level and file level security in domain-client network.
⇨ RAID implementation, Local, and Domain Security Policy.
⇨ Remote installation server, maintaining DNS, DHCP, SUS IIS, Http Server, FTP Server, Print Server, Proxy Server, ICS Configuration.
⇨ Maintaining exchange server, mailing, load balancing RAS server with / without RADIUS Server, VPN Server with/without RADIUS Server, IPSEC, NAT, Offline Folder, Remote Desktops, Terminal Service Configuration.
⇨ Implement GPO in Active Directory, Trusting with Different Forest and Child Domain Controller and Active Directory Sites & Services Configuration.
⇨ Installation and Configuration of Mikrotik Router for Voice and data Connectivity’s.
Technical / Customer Support

⇨ Troubleshooting problems pertaining to Performance Tuning, Network Administration, Application Conflicts and System Bugs & meeting deadlines without compromising quality norms and adhering to SLA.
⇨ Addressing queries regarding the Information System / Software & extending on-site support including maintenance of hardware / software.
⇨ Trouble shooting RDP users and printing related issues.
Strength

⇨ Good Communication Abilities, Quick Understanding of situations, Ready to meet Challenges, Efficient Administrator.
⇨ Good aptitude for understanding new technologies and bring them into practice.
⇨ A good team player with ability to lead a team by example and motivate them to Achieve desired objectives.
⇨ Willing to take on extra responsibilities to get work done.
⇨ Achievement oriented with excellent communication & interpersonal skills.
⇨ Good at Paper works and ability to handle in any environment
 

Previous Organization

ECS InfoTech Pvt Ltd- Ahmedabad. Gujarat till April 2013) As a Sr. Technical Support Engineer.

Deputed in Site (Interactive Manpower Solutions as Team Lead- IT Dept)

Key Responsibilities: –

⇨ Managing IT team of 4 engineers with 250 systems and networks 24×7 support and maintaining
⇨ ADC, Trust Port Antivirus (server base) and File servers in Microsoft Windows
⇨ 2003 enterprise server.
⇨ Taking regular backup, Servers update Adding users to ADC with appropriate permission on Domain.
⇨ Taking server data-backups to external devices like Tape drive and external HDD
⇨ All the servers configured as back-to back scenario to minimize the downtime.
⇨ Maintaining Cable & Campus Network through Fiber Optics / CAT 6
⇨ Avaya VOIP Server Configuration, Creating Hunt Group, New Extensions and managing the calls and taking the backup for the Voice and managing the Data packets for the Quality of Voice.
⇨ Management of manpower of Hardware Support Engineers.
⇨ Maintaining 5 remote locations spread across India.
⇨ Installation and Maintaining Sophos SG 430 and SG210 & Sonicwall 2400 MX Firewalls (Hardware and Software) at Head Office as well at remote locations
⇨ Maintaining Sites Unblock and Block in Firewalls.
⇨ Created FTP and terminal Servers for Remote access and usages.
⇨ Managing three Internet connectivity and had created Site to Site VPN
⇨ Connectivity for Remote Locations
⇨ Creating & managing user’s mailboxes & quotas from mail server hosted by Third Party.
⇨ managing regular backups and following the policies which belongs to ISO 27001:2005(Information Security) Controls
⇨ Assisting team in resolving Hardware, Software, Network and System Issues.
⇨ Handling commercial of IT hardware procurement.
⇨ Managing SYRIS Access Card, AV TECH CCTV, DSPPA Public Addressing System
⇨ Sending inquiries to Vendors.
⇨ Collecting quotations & Negotiation.
 

⇨ Preparing comparison statement and approval note for further process.
⇨ Releasing PO after authority signatory to Vendors Responsiblefor addressing daily NOC tasks scheduled in timely manner.
⇨ Monitoring Services and performance of Servers and Networkusing Solarwinds & Dude.
⇨ Adding devices, services to monitoring.
 

Highlights

⇨ Used Remote Admin, VNC, manage engine, Backup4all utilities (third party) to provide easy and effective remote desktop support and Helpdesk management and Backup management respectively.
⇨ Streamlined Inventory and LAN infrastructure with proper tagging, assigning asset ID.
⇨ Saved inventory and annual recurring cost by using Untangle firewall.
⇨ Took ghost image of systems connected to plant machines which avoided production losses and service charges
June 2010 – June 2011: Digical Teleservices Pvt Ltd, Sr. IT Executive.

Key Responsibilities: –

⇨ Handled 600 systems, Installed and manage Domain servers Antivirus Servers Cisco 1600 series Routers, Wsus Servers, Remote installation servers, Dialler servers, Voice logger’sservers and Networks
⇨ Taking server data-backups to external devices like Tape drive and external HDD
⇨ Handling day to day calls managing system servers, managing system backup & recovery for server and user data and has work as a key player and had managed team members by follow-up and task provided to them
⇨ Installing and Managing Window Active Directory servers.
⇨ Analyzing performance of the systems and ensuring performance objectives and availability of the requirements.
 

Previous Organization

July2007-June 2010: Accel Frontline Limited, as Customer Service Executive.

Key Responsibilities: –

⇨ Handled the sites like Bajaj Allianz, MRF Ind Ltd
⇨ Handled site as FMS Engineer in Bajaj Electricals Ltd
⇨ Managed Site Ingersoll Rand Ltd Naroda (Ahmedabad) for (2.5 Years)
⇨ Handled 400 systems, 150 printers and Networks with 100% Uptime resolutions
⇨ Handled Calls and taking backups of servers and attending day to day calls with
⇨ 100 % uptime resolutions
⇨ Responsible for providing the desktop system administration and support to the network.
⇨ Interacted with users to resolve the queries, issues and problems.
⇨ Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user accounts, data recover etc.
⇨ Installed, upgraded and maintained server, desktop, laptop hardware components as per requirements.
⇨ Handled software, patching, upgrading and maintenance of operating systems.
⇨ Installed complex hardware, software and upgrades to ensure work was performed as per the company policy.
Highlights

⇨ Receive Best FMS Support of the year 2008 for Ingersoll Rand Ltd.
 

June 2006-June 2007: HCL Infosystem, as Customer Service Engineer.

Key Responsibilities: –

⇨ Working as a customer services engineer and handling government sectors like Dena bank and SBI and other government sectors
 

Certifications

⇨ Cisco Certified Network Associate: 200-125
⇨ Microsoft Certified Professional Cer. 270-290
 

Educational Qualification

Qualification
Board / University
Result
Bachelor in Information & Technology
Global Institute of Business & Technology(Pune)
60.75%
Diploma-Information & Technology
Gujarat Technical Education Board, Gandhinagar
71%
HSC
GSHEB Gandhinagar, Gujarat Board
65%
SSC
GSEB Gandhinagar, Gujarat Board
70%
 

Personal Information

Date of Birth      ​:  ​08th October 1986.

Current Address​:​G-404 Devnandan Supremus, Nr RAF Camp Vastral Ahmedabad.

Languages Known​:​English, Hindi, Gujarati and Bengali.

Declaration

I hereby declared that the information furnished above is true to the best of my knowledge.

Date:

Place:​                                                                                                   (Kunal Roy)