LESLIE TOCHUKWU OGBEBOR                             [email protected]   Address No 6 kwoi close, Sabo Kaduna, Nigeria                                                                                  Phone+2347037695188 Linkedin.com/in/leslie-ogbebor-b3512690

Professional Summary

Qualified customer representative with an unwavering commitment to excellent customer centricity, having over ten years’ experience in frontline service delivery, passionate and motivated towards building customer relationship.

Key Accomplishments

* Earned customer loyalty through consistent resolution of customer complaints, treating customers as true partners and integrating their insight to the job

*Acquired marketing and selling skills by consistent training on the job /cross selling products and services.

*Achieved a one stop shop formula by building an in depth understanding of customer needs to exceed their expectations.

Key Competencies

Excellent leadership, organisation,attentiveness and clear communication skills .
Solid practical knowledge of branch operations in Banking .
Effective personal skills with exceptional reasoning and math skills .
Good product knowledge, adequate turnaround time on processing transactions toward job responsibility.
Possess durable  Service orientation, Organization and prioritization of deliverables.
Well defined Marketing and selling skills  .
High proficiency with Word, Excel and PowerPoint applications.

Work Experience

Cash Management team member                              October 2018 – Current

United Bank for Africa Plc.  Kaduna North

Manage cash collection, supply and circulation amidst branches for customers.
Regulate all automated teller machines for the branch north regions, ensure they are always up and running to exceed customer expectations.
Process cash and payments among branches in and outside the region, North bank.
Bank Teller/Customer Service representative             October 2009- September 2018

United Bank for Africa Plc.   Kaduna North

Process deposits and withdrawals, funds transfers, bill payments, automated teller transactions.
Cross selling banks products and services
Resolve discrepancies on customer account
Handle customer complaints and enquires with effective turnaround time.
Education

Higher National diploma    Environmental Tech December 2009

Kaduna Polytechnic     Kaduna

*GPA   3.38

*Graduated with Upper Credit

High School Certificate                                             June 2001

Wilson College Kaduna – Kaduna Barnawa , Kaduna

*Sports Prefect