LIEZEL SUBANG LACABA

Phase 3 Block 3 Lot 7 San Vicente Ferrer St.

La Verna Hills, Buhangin, Davao City

Contact #: 0908-3823459

Email add: [email protected]

Skype ID: liezel.lacaba28

OBJECTIVE

Ø Seeking in position that meets with my qualification and experiences. To utilize my skills, talents and capabilities, to contribute and make a positive impact to the organization in the realization of its business goals and objectives.

EMPLYOMENT HISTORY

Rarejob, Inc.

5th Floor Sunnymede IT Center, 1614 Quezon Ave,

Diliman, Quezon City, 1103 Metro Manila

Part-time Online English Teacher – ( June 6, 2014 – Present )

Ø  Supports students learning a particular course.

Ø  Helping them to develop their own independent study skills.

Ø  Guide them through their course and monitor the students progress to make sure they were succeeding with our help.

Ø  Contact individual students to welcome them to the course.

Ø  Provide motivating, timely and constructive feedback for student assessment.

Ø  Respond to student inquiries, questions and request for help during the reserved lesson.

Ø Communicate effectively with students by articulating clearly, selecting vocabulary, and assessing comprehension by varying methods.

Ø Explain grammar in an easy-to-understand way without overwhelming tutees.

Ø Listen actively and effectively in order to identify and solve problems, facilitate learning for students, and build student confidence.

Damosa Land, Inc.

Damosa Bldg., J.P. Laurel Avenue

Lanang, Davao City

Sales Admin Assistant –  ( August 6, 2014 – Present )

Ø  Responsible in answering phone calls, preparing reports and financial data.

Ø  Responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.

Ø  Maintain the general filing system and file all correspondence.

Ø  Coordinate various office support services including purchasing and facilities management.

Ø  Preparing weekly sales report to the Sales Admin Manager.

Ø  Updates managers by consolidating, analyzing and forwarding daily action summaries.

Ø  Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.

Ø  Provide support to the Management Team within a company’s sales department.

Ø  Develop and maintain customer sales records and filing system.

Ø  Create records for new customers including contact details and the name of the representative managing the account.

Ø  Preparing monthly Statement of Account to all clients.

VXI Global Holdings

2nd floor Robinsons Cyber Gate, Lanang, Davao City

Customer Service Representative – Western Union (November 27, 2012 – May 20, 2014)

Ø Sending and receiving money transfer by phone

Ø Answering telephone calls and making appropriate transfers.

Ø Interacts with a company’s customers to provide them with information to address inquiries regarding products and services.

Ø Assisting the customer in resolving the problem.

Ø Giving relevant explanation to customers regarding their money transfer.

Ø Handling customer complaints.

Ø Walk them through the process in sending money online and assisting customers in updating their online account.

Ø Assisting the customers for processing refund and cancellation.

Sutherland Global Services

Luisa Square Bldg., Villamor St. cor Jacinto Ext., Davao City

Customer Service Representative – Symantec Visa – (November 08, 2011 to November 2012)

Ø Responsible in handling complaints and implementing retention to customers.

Ø Document all cases with regards to customer’s inquiries, provide customers with product and service information and assist customers for product installation.

Ø Selling the company’s products and services.

Ø Attracts potential customers by answering product and service questions.

Ø Clarifying customer’s complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem

New City Commercial Corporation

Maa, Davao City

Cashier (August 11, 2010 to January 11, 2011)

Ø Responsible for maintaining outstanding customer service as per company standard, processing sales quickly, accurately and efficiently.

Ø Checking daily cash counts, guiding and solving queries of customer.

Ø Issue receipts, refunds, credits and change to customers.

Ø Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Ø Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers or optical price scanners.

Chevrolet Davao

Km. 7, Lanang, Davao City

Sales Consultant   (September 26, 2006 to May 24, 2008)

Ø Responsible in coordinating sales activity.

Ø Reporting to the Sales Manager the monthly sales target.

Ø Implementing daily prospecting report.

Ø Coordinate with clients on specification and prepare pricing quotes.

Ø Developing new clients and identifying prospects and providing excellent customer relationship service and other field works.

Electroworld Incorporated

3rd Level, SM City Davao, Ecoland, Davao City

Branch Cashier (July 21, 2005 to March 20, 2006)

Ø In charge in cash collection and sales invoice, filing important documents.

Ø  Assigned in depositing money to the bank, preparing outgoing stocks, doing accounting works like journal entry, replenishing petty cash fund.

Ø  Preparing the Daily Sales Collection Report, Encoding Physical Inventory, Responsible in Answering Telephone Calls and Act as a Receptionist.

EDUCATION

Bachelor of Science in Commerce – Management (March 2002)

University of the Immaculate Conception

Bonifacio Street, Davao City, Philippines

Fil-Canadian Training and Development Center for Caregivers ( November 2002 – May 2003)

6-month Caregiving Course

C.M. Recto St., Davao City

SKILLS

Ø Speak English fluently

Ø Diligent, Initiative and Fair in work

Ø Knowledge in  Excel, Microsoft Office 2003, 2007 Outlook, Windows XP

Ø Hardworking, honest and organized in work

Ø Typing 50 WPM, 90% Accuracy