Luisa F. Tan
Registered Nurse
6F2 Eusebio Bliss Village, Jenny’s Ave. Brgy. Maybunga, Pasig City
09062751791
[email protected]

Patient-focused and empathic registered nurse seeking position with growing medical practice. Bringing experience in customer service, care, and extensive knowledge to help improve the lives of patients. Eager to learn and ready to work hard to attain customer satisfaction. Proficient in emergency situations, fully trained in CPR as well as diffusing situations from reaching dangerous levels.

Professional Experience

Uber
Community Operations Specialist
January 2018 – December 2018
Managed high-quality customer service processes across multiple platforms
Worked with the regional team to translate global/regional initiatives into policies which will have a positive impact on the local rider and driver community
Representative from Regional Community Operations team to work closely with local City Operations team in Australia and New Zealand, ensured exceptional ongoing customer experiences throughout policy and product updates
Was accountable hands on management during critically escalated rider or driver issues
Collaborated with Community Operations Specialists in South East and North Asia to take advantage of local insights across the region

IBEX Global
May 2015 – December 2017
Silver City, Ortigas Ave., Pasig
AT&T Customer Service and Sales Representative
Responsible for improving customer satisfaction through programs and service provided to the customer.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls who reported product issues.

Stream Global / Convergys
July 2012 – April 2015
DirecTV Customer Service Representative
Professionally handled incoming requests from customers and ensure that issues are resolved both promptly and accurately.
Delivered world class customer service by communicating with energy and personal confidence.
Assisted customers with billing inquiries
Met/exceeded all monthly key performance standards, and deliver exception reliability and adherence to schedule.

SiriusXM Customer Service Representative
Handled incoming calls from customers regarding subscription status, renewal, cancellation with an objective to maximize subscriber retention.
Built appropriate rapport with customers and clients.
Used common courtesy to achieve customer loyalty.
Empathizes and acknowledges customer to create trust and partnership.

Education

St. Francis Institute Learning and Business School – Primary – 1998-2004
Best in Writing contest
Outstanding student

St. Francis Learning and Business High school – Secondary – 2004-2008
Best in Writing contest
Outstanding student
Centro Escolar University – 2008-2012
Bachelor of Science in Nursing – College Diploma