LYKA E. MATUGAS

Contact Number: (+63)948-668-3480

Email Address: [email protected]

CAREER OBJECTIVE

To obtain a challenging position where I can impart my knowledge and skills related to my chosen field.

EDUCATION

Bachelor of Science in Hotel and Restaurant Management

ABE International Business College

Sampaloc, Manila

Year Graduated: 2014

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WORKING EXPERIENCE

Front Desk Officer

Naseem Jeddah Medical Center

23342 As Suhrwardi, Al Aziziyah

Jeddah, Saudi Arabia

March 13, 2017 – March 23, 2019

Duties and Responsibilities:

• Welcomes patients and visitors by greeting patients and visitors in person or on the telephone; answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patients’ arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Answering patients’ questions and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
Marketing Officer / Reservation Officer

Guevarra’s by Chef Laudico Restaurant

387 P.Guevarra st. cor. Argonne

Brgy. Addition Hills, San Juan

January 23, 2015 – March 5, 2016

MARKETING OFFICER

• Conceptualize and create effective marketing strategies to boost the company’s popularity and links.
• Assist the General Manager about making a plan.
• Develop and utilize marketing plans.
• Create a market research to find out effective strategy and plans to apply.
• Coordinate with the advertising team to create a good and effective advertisement.
• Prepare and conduct samplings such as surveys to figure out what strategy is good and bad.
• Make researches.
• Prepare ad present plans.
• Conceptualize and determine projects, sponsorships, tie-ups, seminars, workshops that will benefit the company.
• Communicate with other employees of the company regarding the proposed marketing plan.
• Branding
RESERVATION OFFICER

• Suggesting restaurants promotions/offers.
• Full knowledge about of all restaurants, promotions, special offers.
• Menu typing knowledge.
• Answering all incoming calls.
• Taking reservations in a proactive way.
• Knowledgeable about F&B promotions and menus.
• Updating database
• Telemarketing
• Tracking of spent of guests and get in touch with customer, who have not been customers for some time.
• Following up guest feedback with Restaurant Manager and emailing thank you notes.
• Ensures that lunch and dinner guest count form (for the receptionist) includes all reservations from the reservation logbook.
• Verifies all contracts and event forms of big events for the day.
• Reconfirms late arrival reservations and indicates reasons for cancelled reservations.
• Confirms lunch and dinner reservations thru text message for the following day.
• Prepares guest count form for lunch and dinner for the following day.
• Answers email, phone and walk-in inquiries.
• Call guests for the following day who haven’t replied or acknowledged the confirmation of their reservation.
• Prepares seat plan for lunch and dinner reservations for the captain waiter.
• Prepares all contract for the following day event.
• Note all arrangement i.e requested area and complimentary.
• Acknowledge and affirm guest’s concerns.
• Apologize to guest and ask for any available date or offer alternatives.
• Recap discussion and remind guest of 15-minutes holding time.
Receptionist / Sales Executive

Huat Pot Restaurant

Unit 2F 07 Metro Pointe Center

P. Guevarra, San Juan

June 21, 2014 – January 22, 2015

RECEPTIONIST

• Draw up client bookings for tables and ensure that tables are set before clients’ arrival.
• Manage the front desk by receiving incoming calls, greeting and attending to customers.
• Inform guests about the availability of tables and direct them to the tables.
• Keep records of guests who visit the restaurant.
• Assist customers with answers to queries, and proffer solutions to issues within your capacity.
• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner.
• Ensure that clients make payment for services before they exit the restaurant.
• Keep clear records of payments received and make detailed notes of balance payments.
• Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary.
• Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.
SALES EXECUTIVE

• Responsible for the maximization of sales.
• Help in the turnover of sales and provide data’s regarding changes required in the product to meet customer standards.
• Reach towards the customer directly.
• Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc.
SKILLS AND QUALIFICATIONS

Great communication skills and Customer oriented

Attentiveness

Decision making skills

Marketing planning and strategies

Influencing and Negotiation skills

Excellent in execution

Computer proficient (Word, Excel, PowerPoint)

TRAININGS AND SEMINARS ATTENDED

On-the-job-training

Customer Service Assistant

Max’s Restaurant Malacañang

J.P Laurel corner C. Aguila St. San Miguel, Manila

January 2014 – April 2014

Culinary Skills, Techniques and Development Seminar

ABE International Business College

ABE Manila Main Campus, Legarda Avenue, Sampaloc, Manila

October 3, 2012

Hotel Operation Seminar

Bayview Park Hotel Manila

1118 Roxas Boulevard, corner U.N. Avenue

Ermita Manila, Philippines

December 14, 2008

PERSONAL INFORMATION

Birthday​​​: September 14, 1992

Birthplace​​: Infanta, Quezon

Age​​​: 26

Gender​​​: Female

Height​​​: 5’4”

Weight​​​: 50 kg

Religion​​​: Catholic

Civil Status​​: Single

Nationality​​: Filipino

CHARACTER REFERENCES

Shiela Dajoray

Librarian

ABE International Business College

Main Campus

(+63)917-816-4141

Cherry Ann Garcia

General Manager

Guevarra’s by Chef Laudico

(+63)915-797-3771

I hereby certify that the above information given are true and correct as to the best of my knowledge

_________________

LYKA E. MATUGAS

Applicant