MA. TERESA S. ABOLA
City Address: MB 22, Pamayanang Diego Silang, Brgy. Ususan, Taguig City
Mobile No. (0998) 990 0703
Email Address: [email protected]

CORE COMPETENCIES :
Administrative and Secretarial duties
Customer Service
Client Relation
Sales and Marketing
Competent in computer applications
Very good communication and people skills
PROFESSIONAL EXPERIENCE :
 EMBASSY OF SWITZERLAND IN MANILA
November 2007 to present
Consular Staff (August 2013 to present)
– Coordinate admin tasks with Philippine Government Agencies
o Note Verbale to DFA regarding diplomatic documentations for transferable staff of the
Embassy
o Coordinate with Philippine Bureau of Immigration regarding immigration concerns
o Coordinate with BIR regarding VAT Exemption Certificates for transferable staff
o Coordinate with LTO regarding diplomatic motor vehicle registrations and Driver’s
License
o Coordinate with DFA Consular Div. regarding visa related concerns
o Coordinate with NAIA Airport Terminals about Airport IDs and passes
– Administrative Tasks
o Update Embassy Emergency Telephone list
o Arrange hotel reservations for visitors and Embassy staff
o Correspondence for consular cases from Switzerland
o Contact and update with local authorities in consular protection cases
o Correspondence for legal aid matters
o In-charge of SSS transactions of the Embassy
– Receptionist and Switchboard Operator
o Receives visitors/applicants of the Embassy and directs them to the right personnel
o Operates the central telephone and transfers calls to different departments
o Help in the logistics with internal and external maintenance of the telephone system
o Assist callers and visitors of their inquiries and visa application procedure
– Assist Embassy Consular staff
o Prepare translations for driver’s license
o Send new passports to Swiss Nationals
o Assist clients regarding information and procedure of the Embassy
– Assist Civil Status officer
o Provide information to clients regarding civil status matters
o Assist clients applying for marriage in Switzerland and Philippines
o Assist clients in registering for marriage, birth and death
o Assist clients in verification, legalization and authentication of civil documents

Social Secretary and Asst. to the Deputy Head of Mission (November 2007 to August 2013)
– Draft and prepare official correspondences and Note Verbale in English.
– Arrange schedules, appointments and monitor the calendar of the Deputy Head of Mission
– Organize invitations for the events of the Embassy (i.e. Swiss National Day, Francophonie
Festival and Cine Europa)
– Organize invitations for the events of the Deputy Head of Mission
– Prepare statements of duty trips and representation expenses of the Deputy Head of Mission
– Update list of contacts (i.e. Government, Business, International Organizations and Media
Partners)
– Handles and provides Tourism information about Switzerland and administration of Tourism
materials
– Substitutes the Assistant of the Ambassador whenever she is on leave
 PHILSCAN TRAVEL & TOURS
TQ3-Philscan Travel and Tours
February 2006 to 2007
Account Executive
– Acquiring new accounts
– Maintaining old accounts
– Conceptualizes special events that require participation of Sales Associates
– Proposes event, marketing and sales strategies
– Booking the flights via Amadeus system
– Recommends viable items to be part of our premium items
– Prepares individual and corporate product proposal letters for prospective clients
– Monitoring results of Sales production
 CITY GARDEN HOTEL – MAKATI
7870 Makati Ave., cor. Kalayaan Ave.,
Makati City
(May 2003 to January 2006)
Account Manager
Sales & Marketing Department
Room Bookings
– Field Assignments
– Responsible for active corporate accounts and make sure that they always keep us in mind
for all their hotel requirements
– Scout new accounts, present to them our hotel (facilities, amenities) and try to convince them
the advantage of booking with us
– Assist clients for ocular inspection of the hotel
– In charge of bookings/reservations for corporate and new accounts
– Make sure that corporate accounts are updated with every change regarding rates,
amenities, facilities, promos, etc.
– Monitor monthly area production and make sure your area has 2 new active accounts every
month.

– Monitor all corporate accounts and make sure they are satisfied with our service and if ever
there are complaints, make them feel that they are your 1
st
priority.
Function Bookings
– Responsible for corporate events and social functions
– Responsible for active corporate accounts and make sure that they always keep us in mind
for all their hotel requirements (parties, anniversaries, meetings, conventions, seminars, etc.)
– Scout new accounts, present to them our hotel (facilities, amenities) and try to convince them
the advantage of trying the hotel
– In charge of bookings/reservations for corporate events and social functions
– Assist clients for ocular inspection of the function rooms
– Make contracts and make sure that whatever both parties agreed upon are all included in the
contract
– Monitor every function as if you are the coordinator and make sure that everything run
smoothly
– Make sure that corporate accounts are updated with every changes regarding rates,
amenities, facilities, promos, etc.
– Monitor all functions and make sure they are satisfied with our service and if ever there are
complaints, make them feel that they are your 1
st
priority.
 BERKLEY INTERNATIONAL PLANS INC.
March, 1999 to April, 2003
Personal Assistant to the National Customer Service Manager
Executive Office
Sales Consultant
Alabang Sales Office
SEMINARS ATTENDED:
– Personality Development
– Microsoft Office Applications (MS Word, MS Excel, PowerPoint)
– Electronic Mail Handling
– Customer Training Program
– The Exceptional Training
– The Filipino Art of Breakthrough Selling
– Strategic Account Management
– The Art and Science of Successful Negotiating
– Time Management
– Exeptional Customer Service
PERSONAL DATA :
Born on January 14, 1979
Married

EDUCATIONAL BACKGROUND:
Goethe Institut Manila
Current level A1.3
AMA Computer College
Computer Secretarial
1995-1997
University of Rizal Systems (formerly Rizal Polytechnic College RPC)
1991-1995
Darangan Elementary School
1985-1991
Reference available upon request.