Name: Madura Lakal Warnapura

Address: Apartment no 1803, Block B, Tariq Tower, Al Majaz, Buheirah Cornich, Sharjah.

Mobile: +971525543820

E-Mail: [email protected]

CAREER OBJECTIVE

To contribute towards team and organizational objectives by utilizing my experience and skills. Career aspiration is to become a Certified Auditor or Financial Crime Compliance Consultant/Specialist.

CAREER ABSTRACT

Experience banking professional with over 15 years, having expertise in Credit Card processing, Branch Banking Operations including Anti Money Laundering (AML) transaction monitoring, investigation of Compliance and Audit queries. Also, possess leadership qualities through managing teams, and ability to offer mentoring and coaching. Management expertise and competencies sharpened through a postgraduate studies with a Master of Business Administration (MBA) in International Business from Middlesex University in 2018.

CORE COMPETENCIES

I am a self-driven individual holding following Knowledge, Skills and Competencies:

–          Application of emerging management theories, techniques, and practices.

–          Analytical thinking, eye for detail, critical evaluation and problem solving

–          Effective communication

–          Ability to work independently

–          Coaching and Mentoring skills

–          Understand and respect Interpersonal Relations

–          Results Driven in timely manner while providing excellent client service

PROFESSIONAL EXPERIENCE

Emirates National Bank of Dubai [ENBD] Emirates Towers Branch/Sh. Zayed Road Branch, Dubai, UAE

Since: April 2011 – Present

Website: www.emiratesnbd.com

Company Profile: http://www.emiratesnbd.com/en/about-us/

Designation: Cash Officer

Key Result Areas

–          Managing and Supervising a team of 3 tellers and providing internal training for Branch Staff

–          Granting approvals for transactions where required based on delegated approving authority limit.

–          Processing and checking outward clearing cheques in ICCS system and marking and unmarking inward clearing cheques to return or to pass

–          Giving approvals for emails when requested by other branches with regards to in-house cheques & sending emails seeking approvals for cheques issued from other branches/business units

–          Processing House cheques returns

–          Investigation and Responding to Compliance and Audit queries

–          Monitoring of account transactions and Reporting of Suspicious transactions

–          Review of Anti Money Laundering (AML) queries raised by Risk and Payment Investigation teams

–          Reconciliation of monthly Bank General Ledger (GL) accounts

Emirates National Bank of Dubai [ENBD] Emirates Towers Branch/Sh. Zayed Road Branch, Dubai, UAE

March 2008 – March 2011

Website: www.emiratesnbd.com

Company Profile: http://www.emiratesnbd.com/en/about-us/

Designation: Teller

Key Result Areas

–          Accepting cash and cheques

–          Processing Cheques for inward and outward Clearing

–          Issuing pay orders, bank drafts, telegraphic transfers (t/t)

–          Foreign currency issuance and encashment

–          Transferring funds within accounts with the customers request

–          Issuing current and savings accounts statements

–          Accepting credit cards for cash advances

–          Cross selling and promoting bank’s products as referrals to personal and sales advises (E.g. Personal Loans, Vehicle Loans, Fixed Deposits and Credit Cards)

–          Handling customer inquiries

Sampath Bank PLC. Card Centre, No 110, Sir James Peiris Mawatha, Colombo 02, Sri Lanka.

November 2004 -February 2008

Website: www.sampath.lk

Company Profile: https://www.sampath.lk/en/about

Designation: Junior Executive

Key Result Areas

Card Centre Authorization Department

–          Managing all type of customer inquiries in a pressurized environment

–          Providing Manual Authorization

–          Providing Credit card balances to card holders

–          Handling merchant inquires

–          Capturing sales/cash advance slips

–          Capturing card maintenance

Card Centre Credit Department

–          Entering new credit card applications to card center system

–          Verification of credit card applications

–          Data capturing for approved cards

–          Limit enhancement and handling credit approvals

–          Customer inquiries over the phone

Card Centre Recoveries Department

–          Checking bank accounts of the customers

–          Sending manually generated letters to default customer

–          Calling Customers for their settlements

–          Visiting Customers residence and their work stations

–          Preparing Memos (Approvals) for waive bank charges

–          Referring delinquent cases for Legal Department

Sampath Bank PLC. Narahenpita Branch, No.475, Elvitigala Mawatha, Colombo 5, Sri Lanka.

June 2004 – October 2004

Website: www.sampath.lk

Company Profile: https://www.sampath.lk/en/about

Designation: Banking Assistant

Key Result Areas

–          Opening and closing accounts (Savings a/c, Current a/c, fix Deposits a/c, foreign Currency a/c)

–          Ad-hoc amendments on existing accounts details

–          Issuance of ATM cards and cheque books to customers

–          Data capturing for operational returns

–          Issuing pay orders, bank drafts, telegraphic transfers (t/t)

–          Foreign currency issuance and encashment

–          Transferring funds within accounts with the customers request

–          Issuing current and savings account statements for account holders

–          Ensure the compliance of all banks policies and maintain high level of service standards

–          Help grow customer base, contribute objectively through the appropriate channels

Teller

Additional for those mentions in the teller area at ENBD

–          Chief Cashier/ Cashier, which includes the responsibility of monitoring of the branch cash position and physical cash limit of other tellers

–          Monitoring the large transactions and escalating to the money laundering coordinator, if any suspicious transactions found

ACADEMIC QUALIFICATIONS

Masters in International Business from Middlesex University, Dubai, UAE. in September 2016- November 2018
Advance Level in Commerce stream from Nalanda College, Colombo, Sri Lanka.  Year 2000 – 2003
Ordinary Level from Nalanda Collage Colombo, Sri lanka. Year 1990 – 2000

Certifications/ Diplomas

·       Certificated in MBA applied learning field trip experience conducted in Paris by Middlesex University in January 2018

Projects Handled

–          Branch Audits in 2015,2016,2017 and 2018

–          Review of Teller Performance at peak days that resulted in identification of optimum resource allocation in – 2018

Achievements

–          Awarded a Certificate for Going the Extra Mile in Operational Excellence for the Year 2018.

–          Awarded a certificate for outstanding performance and commitment to Emirates NBD’s vision and values during the year 2017.

–          Awarded the Sales/Service and operations Excellence Certificate for 2016.

–          Awarded the Operational Excellence Certificate for 2013, 2014 and 2016.

–          Awarded the Service Excellence Certificate for 2015.

–          Awarded a certificate for outstanding performance and commitment to Emirates NBD’s vision and values during the year 2015.

–          Awarded the rating of Outstanding performance in year 2012, 2013 & 2014.

–          Awarded the rating of Excellent performance in year 2010 & 2011.

–          Awarded a certificate for outstanding performance and commitment to Emirates NBD’s vision and values during the year 2009.

–          Awarded level 1 Cricket Coaching Certificate in 2006 Conducted by Sri Lanka Cricket.

REFERENCE AVAILABLE ON REQUEST