MARIA TERESA TULIN

Visa Status      : Residence Visa (transferable)

Contact number: 0097150-786-89-43

Email Address: [email protected]

Work Experience: 23+ in years in Middle East

Arabic Language: Conversant

OBJECTIVES:

To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills and business and technological advancements.

EMPLOYMENT HISTORY:

Retail Team Leader                                                                                                                                October 3, 2016 – Till date

DUBAI PARKS AND RESORTS

LEGOLAND DUBAI

•   Schedules, assigns and supervises the activities of Retail Associates to ensure timely and efficient completion of daily responsibilities.
•   Responsible for merchandise orders/paperwork, stocking, merchandise display and housekeeping.
•   Manages and monitors cash register operations and cash control to ensure accuracy. Understanding and use of the cash register and inventory system.
•   Assist and resolves guest complaints and inquiries.
•   Participates in enforcement of department policies and procedures.
•   Ensures store maintenance, safety and security.
•   Provides excellent standards of guest service. Leads by example.
•   Assists in the use of space management techniques to ensure effective use of space. Achieves exceptional standards of visual merchandising on and above each fixture. Responsible for replenishment of all fixtures.
•   Constantly strives to maximize sales potential.
•   Ensures that Sales Associates are fully trained, on an ongoing basis, about guest service standards, selling techniques and product knowledge.
•   Maintains visual presentation, ensures merchandise maintenance, distribution of merchandise product from backroom, warehouse to sales area.
•   Opening/Closing duties.
•   Performs other related duties as required by Retail Operation Manager and other members of Leadership team

Cashier & Food Attendant                                                                                                    April 20, 2014 – August 30, 2016

Yas Waterworld    Farah Leisure Park Management

•   Prepare and arrange food for serving.
•   Customer service oriented with customers and staff. Ask for and listen to customer’s orders in a friendly and patient manner.
•   Serve orders to customers quickly and efficiently.
•   Clean counters, equipment, and general work area.
•   Responsible for remitting the daily sale to cash control
•   Retain updated with the ongoing promotion.
•   Performing any additional task/duties that are assigned by the management.
•   Responsible for cash float throughout the shift and ensuring it balance correctly at the end of the shift.
•   Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
•   Doing daily outlet inventory, checking of expiry date.
•   Inputting daily inventory to the system
•   Mastered Point of Sale (POS) computer system for automated order taking Info genesis
•   Up-sold additional menu items, beverages and desserts to increase restaurant profit.

Retail Store Associate                                                                                                  February 9, 2010 – December 31, 2013

The Zoo & Aquarium Public Institution in Al Ain

Summary: Maintains a clean and uncluttered store environment, ensures that department/area are clear, product is easily accessible to customers; consistently removes trash and distressed items; Fully packed down and in stock at all times; labeled and striped properly; Products, specials etc. are all clearly and attractively signed; adhere to sign standards and governance; Follows safety policies and procedures; Acts with integrity, maintains professional appearance, shows courtesy, has a positive, enthusiastic approach to work and takes pride in their work; Works effectively with others, resolves conflict, listens well, and shares knowledge with others;  Takes an active role in growing skills, abilities, and product knowledge, and seeks further understanding of all aspects of the business; among others are

Duties

•   Follows company policy regarding work schedules, arrives on time, makes good use of time while at work, completes tasks and assignments in a timely manner
•   Makes customers the first priority, greets all customers, offers assistance
•   Demonstrates a high level of knowledge of products, services and procedures
•   Seeks to fully understand the customers’ needs, provides customer with the best
•   Treats customers in a sincere, appreciative manner and thanks them for their business, acknowledges waiting customers and thanks for shopping.
•   I am the departmental trainer in the retail section.

Home Delivery Dispatcher /Cashier /Waitress                                                                             July 1999 – Nov 2009

Pizza Hut – Kuwait Food Company (Americana)

Summary:  Take orders and serves food and beverages to patrons, receive and disburse money, usually involves use of electronic scanners, cash registers, or related equipment.  Often involve in processing credit or debit card transactions and validating checks.

Duties

•   Dealing courteously with the customer requests and enquiries and handling customer’s complaints.
•   Responsible in making the restaurant a good ambiance.
•   Responsible in checking the availability of the items by ensuring sufficient stocks on hand.
•   Making sure the customer leaves the restaurant satisfied and has reason to make business again.
•   Coordinating with the supervisor in-charge in making the task.
•   Responsible in keeping track in each driver’s achievement by monitoring their daily transaction and average checks.
•   Assigning each home delivery drivers in every designated area.
•   Responsible in checking the order’s accuracy and on time delivery.
•   Can work under pressure even without direct supervision
•   Achieved the preset revenue targets.
•   Assisting the management team, if needed, in doing some paper works.
•   Coordinating with the call center regarding order’s follow up and the designated area

Guest Service Representative                                                                                                                       Jan 1995 – 1998

Fuddruckers Restaurant (Bahrain)

•   Take care of the “guests”, attending to each guests needs individually, professionally, quickly and with a smile.
•   Provides guest satisfaction by working hand in hand with subordinates and superiors.
•   suggestively sell deserts and promotional items when assisting the guest with their order
•   Execute world class service to guest and maintain proper cleanliness.
•   Posses high energy, a sense of urgency, professional appearance, physical stamina, and is a team player
•   Assert Quality Service and Cleanliness (QSC) as major point of focus.
•   The quality controller, the last person to check on the quality, accuracy and completeness of the order.

Training /Seminars Attended

Task Train the Trainer – May 30-31, 2011

Team Development Program – April 5, 2012

Marhaba Guest Service Training Program – May 6, 2012

Basic Food Hygiene Training Course – January 22, 2006

Essential Food Safety Training ­– September 11, 2014

HACCP Awareness Training – July 20, 2014

The Leader in You – December 12, 2017

Retail Service Recovery – March 2018

Retail Guest Service – April 2018

Retail Complaint Handling – April 2018

Amazing Retail Experience – May 2018

Providing Service at the Till – June 2018

Achievements

Microsoft Excel for Beginners – 25 Nov 2015

Nominated for the Deliver Excellence Award – Oct 2015 and Feb 2016

Cross Training – YWW Food & Beverages Administrator Assistant – 16 Feb – 25 Feb 2016

Higher Education:  Bachelor of Science in Commerce -Two Years (Batch 1989)

Character References: (Available upon request)