* Security Bank Corp.
Unit Head/Card Releasing Unit
September 1, 2015 – Present
➢ Oversee daily operations of Card Releasing Unit.
➢ Ensures that all cards on hand (RTS) are properly accounted
➢ Reviews reported RTS cards by couriers if valid
➢ Ensures RTS curing activities are done to minimize/ eliminate RTS
➢ Provides list of delivered cards – received by Card Member- for auto activation Ensures
➢ Reviews / monitors unreported cards
➢ Extract and provide RTS list for Tele for call out
➢ Ensures timeliness of payment to 3rd party providers cards
➢ Handles the Spot checking of Card Inventory report.

* Airfreight 2100, Inc.
Supervisor/Customer Service
April 1, 2007 – August 28, 2015
➢ Handles customers who are not satisfied with their problem resolution and requires immediate upper management action.
➢ Leads, motivates, guides, & trains CS representatives to ensure maximum performance efficiency to meet or even exceed expected results.
➢ Prepares monthly reports and trend analysis of all movements of project accounts to clearly show the profit potential of each project.
➢ Conducts performance review and employee counseling at least annually for each CS Representatives to ensure continuous high level of performance of the work-group.
➢ Assumes full responsibility for the total project accounts operations in the absence of the Manager.
➢ Ensures even & logical distribution of work load and manning schedule among project coordinators to optimize work efficiency.
➢ Ensures that day to day problems are addressed & elevated to the proper channel/s as needed.
➢ Performs other duties at similar level of skill and complexity that may be assigned by the immediate superior.

* Airfreight 2100, Inc.
Supervisor/Special Project
January 1, 2006 – March 31, 2007
➢ Supervises the over-all day-to-day operations of the project accounts.
➢ Supports the Manager in planning, leading, organizing, & controlling the day-to-day activities of each account.
➢ Monitors pick-up and delivery performance of the account.
➢ Ensure proper implementation and coordination of all Operating Plans by the Project Coordinators & Agents through constant communication, coordination, random checking & monitoring.
➢ Establishes and maintains strong & lasting business relationship with all clients / project accounts.

* Airfreight 2100, Inc. 
Project Coordinator
October 9, 2002 – December 31, 2005
➢ Functions as the overall coordinator & point person for and between Logistics Operations, satellite / provincial stations, agents of Federal Express and all respective special project accounts.
➢ Establishes rapport & long term good business relationship with all respective clients through a sincere display of high level of customer service.
➢ Solely responsible for the full & absolute comprehension & understanding of all operating plans including its up-dates & revision/s to ensure accurate relay of information to all concerned parties to attain or even exceed service level standard with respect to the requirements of all project accounts.