Marizarina M. Ordoño
1st St. 29 De castro vill. Ligas 1
Bacoor city, Cavite
09297276310 / (046) 416-9822
[email protected]

OBJECTIVES:

To obtain a career oriented position in which I could utilize my skills to help and contribute to the company’s continuing success.

EDUCATIONAL BACKGROUND:
TERTIARY:
• University of the East
B.S.Secondary Education
(Major in English)
• University of Perpetual Help Dalta System
B.S. Computer Science

SECONDARY:
• St. Michael Institute
Bacoor, Cavite
2004-2008
PRIMARY:
• St. Michael Institute
Bacoor, Cavite
1999-2004

Working Experience:

• Garret and Talon BPO (Just Flowers)

Position: Order Processor (outbound)
(Oct 2013-March 2014)

Job description:
Process/send orders from our client who purchased Flower arrangement from our website or through Phone by calling Flowershop from different areas in United States of America and Canada. JustFlowers (1-800-flowers) is U.S based company.

• One World Connection (Avas Flowers)

Position: Send order/ Order Processor (outbound)
(Sept. 16 2014-Dec 24, 2014)

Job Description:
Process/send orders from our client who purchased Flower arrangement from our website or through Phone by calling Flowershop from different areas in United States of America. Also do outbound call to our Customers and inform them if there’s any problem regarding in processing the Flower arrangement they purchased. Avas Flowers is a U.S based local Flower shop located at 300 corporate drive Mawah, New Jersey.

• Muneris Incorporated ( SST LAPTOP+ )

Position: Receptionist / Customer Service Specialist
(March 15 2015 – April 29, 2017)

Job Description :
Provides assistance to all clients, responsible for daily summary of sales , petty cash , revolving cash and depositing of sales daily. Resposible in updating/informing clients on the status of their units for repair and if it is ready for pick up. In charge also for ordering of parts abroad or local needed by client. Responsible also for monthly inventories of stocks , purchased units , unclaimed units, and inventory of SVI,SI,OR booklets.Timely submission of monthly reports to area manager, in charge also in processing of renewal of all government permits (i.e. Business permit, barangay clearance, BIR 0605, DTI accreditation etc.)

• Muneris Incorporated ( SST LAPTOP+ )

Position: Branch Manager
( April 29 2017 – March 18 2018)

Job description:
In charge of the branch’s operations, conduct of the employees and customer relations.Primarily responsible for the management and safekeeping of all equipment,supplies,parts and other company property as well as the items of the company’s customers and clients entrusted in his/her branch. Responsible in orienting and discussing with all employees and implementing company rules,policy and standard operating procedure.responsible in training and evaluating trainess/new employees. Establish and maintain a positive , dynamic and healthy work relationship.Attend to customer concerns and complaint. Conduct a regular inventory of all company and clients property.Monitor expenses if authorized and supported by receipts and vouchers. Ensure that the branch reach its sales quota. Coordinate and assist the AMs in marketing the company’s product and services.

• Muneris Incorporated ( SST LAPTOP+)

Position: Area Manager
(March 18, 2018 – May 8, 2019)

Job Description:
handle 11 branches nationwide. responsible for ensuring that store managers and their staff keep stores to the highest possible standards, being well organised and properly merchandised at all times; and that all policies, procedures, and controls are followed. This will also include stock control to ensure store shrink is within company guidelines so as to protect company property and assets. Responsible for ensuring that all customer service initiatives are in place, dealing with issues quickly and courteously, schedule regular store visits to ensure compliance in all areas of customer service, store operations, and loss prevention. expected to train, challenge, motivate, encourage, and provide constructive guidance to store managers and the team related to all areas of effective operations.
Responsible also in monthly reports of all branch handle and to be submitted to CEO of the company,In charge also in checking all Service Invoice, Sales Invoice , Official Receipt , Logbooks , daily sales columnar, Book of sales , Book of cash receipt making sure that all are tally and correct no cash discrepancy and all technician and receptionist incentives are correct.
Responsible also in checking of SPP / PAY PERIOD reports of branch handle every cut off before submitting to HR. Monitor branch handle expenses if valid and approved, discounts given to client with control #. Ensure that all Government pewrmits are complete and up to date. Resolved customer complaints and inform management. Responsible also in assisting emmployees to their concerns and branch concerns and inform management.

TRAININGS/SEMINARS ATTENDED:

• Call center Training
Pierre and Paul Solutions
Summit1 Bldg. Wack-Wack
Mandaluyong City
( January 2012)

• MS Office 365, 2016 and Windows 10 software training
Microsoft office Makati
(Sept 22 2016)

• Brother service Portal training
Brother Philippines
312 26th street cor. 4th ave., 6th flr Marajo tower Bonifacio Global city taguig
(Feb 22, 2016)

• Computer Literate
• Knowledge in MS. Office
• Fluent in English
• Typing skills 30 words per minute

*adaptable, adventurous, organized, fast learner, Goal-oriented person, motivated, optimistic, hard-working and has a good leadership skill.

PERSONAL BACKGROUND:

• Age: 28
• Nationality: Filipino
• Religion: catholic
• Birthday: Dec. 21, 1990
• Height : 5’6
• Father’s name: Julius Cesar S. Ordoño
• Occupation: none
• Mother’s name: Marilou M. Ordoño
• Occupation: employee

CHARACTER REFERENCE:

• April Caber
HR Staff
SST Laptop
09159731882

• Merlesa Velarde
Roving Manager
SST Laptop
09993177732

• Arnold Belarmino
Teacher
Bacoor National High school
09276885673

Marizarina M. Ordoño