OBJECTIVE:

To seek employment that will utilize applicant’s capabilities as follow:

·        Meticulous, competent and results-oriented professional

·        Hard-working and well-disciplined

·        Proficient with MS Office Program Suite

·        Possesses strong team working and multi-tasking ability

·        Able to work with minimal supervision

·        English proficiency both written and conversational

PROFESSIONAL EXPERIENCE

FLYNAS AIRLINES

Fight Operations /Airport Services Department/Passenger Services Division

Passenger Service Agent

August 2015 to October 2015

Provides competent, timely and error-free service to passengers
Checks and verifies travel documents such as passports, tickets and visa
Checks-in passengers in both International and Domestic flights
Assess excess baggage in both International and Domestic flights
Handles boarding gates
Coordinates with Station Control, Flight Captain and Flight Purser during pre-flights
Meets and arrives flights
Assists / attends to the needs of passengers on ground
PHILIPPINE AIRLINES

Flight Operations/Airport Services Department/Passenger Services Division

Customer Service Agent

November 2008 to September 2011

Provides competent, timely and error-free service to passengers
Checks and verifies travel documents such as passports, tickets and visa
Checks-in passengers in both International and Domestic flights
Assess excess baggage in both International and Domestic flights
Handles boarding gates
Coordinates with Station Control, Flight Captain and Flight Purser during pre-flights
Meets and arrives flights
Assists / attends to the needs of passengers on ground
PHILIPPINE AIRLINES

Treasury /Airport Services Department/Passenger Services Division

Cashier (Ticket Office, Domestic and International Excess Baggage)

October 2003 to November 2008

·        Provides competent, timely and error-free service to passengers

·        Collects cash, checks and accepts credit card payment from passengers and/or employees for ticket sales, excess baggage charges and other miscellaneous cash transactions in accordance with established company guidelines

·        Performs required handling procedures over refunds but not limited to validation and actual disbursement of cash to the passenger

·        Balances all collections on hand with pertinent documents and prepares remittance reports daily

·        Prepares deposit slips for daily cash and checks collections and remits intact all collections to the consolidator

EDUCATION

Bachelor of Science in Business Administration Major in Management

Adamson University

Manila, Philippines

March 2003

TRAININGS

Multi-discipline Training as Philippine Airlines Customer Service Agent and Cashier
On the job training as Philippine Airlines Office Staff
REFERENCES

Available upon request