Mark Lester Referente

Mobile number: 09155445568 | Email:

[email protected]

Address: #3360 KC-128 Karikitan Street Karangalan Village Manggahan Pasig City.

“To obtain a job with growing, dynamic company where I can further develop my skills and continue to advance in my career in information Technology.”

SKILLS

•MS Office Proficient

•Basic Knowledge in Active Directory

•Proficient in Phone, Printers and Security

•Outlook Troubleshooting

Software and hardware troubleshooting

WORK HISTORY

•HELP DESK ANALYST [ BASF ]

Tech Mahindra | Quezon City, Philippines

[08/ 2018 to Present]

•Resolve issues by researching documentation, troubleshooting hardware, software,

•maintaining of accounts, guiding Internal Business partners through corrective steps; Escalating problems to second level of support, Tracked status of problems and solutions

•Established service by walking the internal business partners through new installation and configuration

Improved help desk results by recommending changes in information and processing

CHAT SUPPORT REPRESENTATIVE [ Verizon ]

Afni Philippines |Quezon City, Philippines

[12/2017 to 07/2018]

•Responded to customers concerns and question about billing and telecom services

EMAIL ADVISOR [ IMVU ]

Concentrix | Quezon city, Philippines

[03/2015 to 11/2017]

• Find creation solutions to issues that arise on the game through email response

•Maintaining users profile and the security of the community

•Evaluate and responded to incoming emails for Customers support assistance

BACHELOR OF SCIENCE | Information Technology

Technological Institute of The Philippines, Quezon City, NCR

[ 2016 ]