SUMMARY
▪ 1 Year of working experience in internal audit
▪ Completed 3 months Work in Travel program, Florida, USA
▪ Can perform tasks as instructed within specified deadline with minimal supervision.
▪ Completed Professional Employment Program by Ayala Education Incorporated.

________________________________________
SKILLS AND ABILITIES

Communication Skill
• Effectively communicated in group discussions; drew out others’ inputs and suggestions; facilitated group participation for a meaningful discussion; collated all opinions and successfully organized meeting actions; established sequential list of activities.
• Communicates efficiently with a wide range of people, constantly gathered feedback and carefully assessed needs and wants; identified possible solutions to concerns; successfully helped colleagues to create on the spot decisions

Customer service Skills
• Addressed customer banking concerns in a simulated environment effectively by giving step by step instructions, built rapport when applicable and provided assurance for the resolution of the issue; gained customer satisfaction and loyalty.
• Delivered exceptional customer service by greeting the customer politely, empathized and assured when necessary, asking open and closed-ended questions, providing alternative solution, and verifying if the concern was addressed properly; handled the transaction with ease.
• Pacified angry customers by listening to the customer’s situation, acknowledging the issue; empathizing and providing assurance for the resolution of the issue; maintained satisfied customer level

Accounting Skills
• Analyze financial transactions; decide how to properly record them in financial accounts by applying the generally accepted accounting principles
• Analyze financial records and determine the best treatment for various revenues and expenses
• Maintain copies of receipts, and other financial records for easy retrieval later on requires a high degree of organization.

Auditing Skills
• Review the Process of each department; Identify the area which has a big risk that can affect the operation of the business; recommend action to be taken for the success of the company.
• Accurate in all audit reports made: ensure that information are true, none biased and well written; submit the report on time for discussion and execution of the remedial and corrective action.

• Proper communication in dealing with Audi-tee for raising concerns and suggestions; Build rapport with the Audi-tees by giving empathy to their work and putting myself in their shoe to gather data/information that will support the audit report and solve the problem immediately.
• Ensure the strict compliance with prescribed policies and processes; identify the process shortfall and provide recommendations.

Computer Skills
• Versatile in navigating Windows and Mac Operating Systems particularly in Word processing, spreadsheets, Power point presentation, internet and email.
• Proficient in navigating SAP Business one.

WORK EXPERIENCE
Internal Auditor March 23, 2019 to present
Rapid Forming Company & ComAsia. Inc.

Customer Service Representative. November 10 to March 15 2019
IBEX.Solution/AT&T

TRAINING/CERTIFICATION
Work and Travel Abroad March – June 2018
World Wide Cultural Exchange

Professional Employment Program June-October 2018
Ayala Education, Inc.

EDUCATION
Business Administration Major in Accounting
Jose Rizal University

REFERENCES
Reynaldo S. Talens III
Internal Auditor/ PEP Accounting Manager/ Businessman
Rapid Forming Corp, and Com Asia Inc.
City Residences, Mandaluyong City Philippines
09773688464
[email protected]

Fernando S. Pascua
Senior facilitator, Professional Employment Program
Ayala Education Incorporated
21/F Pearl Bank Centre, Valero St., Salcedo Village
Makati City 1226 Philippines
09178952639