Experience

March 17, 2015 - December 31, 2017 Private Tutor and Caregiver at United Arab Emirates

I worked as a private tutor from a private family in Abu Dhabi. I am the person in-charge to all things that matters when it comes to their daughters education.

October 15, 2015 to March 2016 Customer Service Representative at TATA Consultancy Services

I worked as a Customer Service Representative – Level 2. I supported an insurance company wherein it provides insurance coverage on a customer’s mortgage.

August 2012 to August 2015 Customer Service Representative at Alta Resources Philippines Corporation

As a Senior Customer Service Associate of an exclusive credit card company, part of my job is to accept escalation to better assist the customer about their concern. Provide customer options to resolve their financial issues and to educate them on how to maintain their good credit scores. I also process payments and lift their account in good standing, if eligible.

April 2012 to August 2012 Customer Service Representative at Teleperformance Philippines

As a billing specialist, I perform daily tasks such as assisting customer and explain different charges on their bills, educate customers about the add-on services on their subscription, perform basic internet troubleshooting as the company that I am working is a network provider.

April 2008 to April 2012 Customer Service Representative / Technical Support Representative at Teletech Customer Care Management Inc. Philippines

I worked as a customer service representative from one of the big healthcare company in the United States of America. I processed claims for providers and provide accurate benefit/coverage for a patient. Management decided to have an in-house office in the Philippines which leads us to transfer to another account.
After healthcare account, I worked as a customer service representative from a prestigious bank (US) and deals with their customer’s mortgage. I process payments, explaining bills and other transaction on their account.
Last, I was transferred as a technical support representative to handle an Australian internet provider that launched a new line of business in addition to their internet services. I was then part of the top agents that was being recognized by the company and our clients.

May 2003 to January 2008 Event Coordinator at Free lancer