PERSONAL PROFILE

An experienced professional with a solid background in devising IT solutions for improved business efficiency and customized client-facing services. As a great communicator who takes pride in finding the right solution for difficult problems, I am currently seeking a challenging position to manifest my skills and capabilities.

EDUCATION/HIGHLIGHTS OF QUALIFICATION

v  EduCentres Information Services Ltd (June 21-23, 2017): Certificate of Participation Business Analysis

v  The Human Resource Management Association Of Jamaica (June 14-15, 2017): Certificate of Participation Project Management

v  Excelsior Community College (2006-2010): BSc. Management Information System

v  NTEI – Heart Trust-NTA 2011: Certificate in Systems Administration

v  Kingston Technical High (1999 – 2003): High School Diploma alongside Six (6) CXC’s & One (1) GCE ‘0’ Level Subjects Mathematics, English Language, Information Technology, Principles of Accounts, Biology, Food & Nutrition and Chemistry.

SOFT SKILLS & COMPETENCES

Excellent oral and written communication skills
Excellent analytical skills
Pragmatic and hands –on approach to getting things done
Excellent planning and organization skills
Ability to thrive in a team based environment
Ability to conduct technical interviews to gather  and process  systems information
Strong troubleshooting skills
Strong understanding of current best practices in Information Technology and related systems
Assertive
Excellent business ethics
 

EMPLOYMENT HISTORY

Business Analyst

Tax Administration Jamaica                                                                    January 2018- Present

1 King Street, Kingston

Mrs Tayna Smith – 838- 9804 (Director)

Elicits, analyse and document requirements information from business partners for system  development or enhancement
Document and submit client change requests
Devise flow charts and diagrams describing logical operational steps of programs/processes;
Monitor change request processes until successful completion
Develop, document and revise system design, test procedures and quality standards
Analyze and develop requirements for new system and enhanced existing systems
Prepare comprehensive user manuals for internal systems implemented
Liaise with staff, management and clients regarding discrepancies within the supported applications
Manage, monitor and participate in User Acceptance Testing (UAT) for internal and external systems
Prepare comprehensive test plans and document any discrepancy (ies)
Formulate steps to follow in developing and maintaining in-house systems
Collaborates with stakeholders when documenting user manual for existing systems

Systems Technician

Norman Manley International Airport                                                                August 2015- December 2017

Palisadoes, Kingston

Mr. Dervent Grant – 999-7510(Supervisor)

Administration of IP-PBX System (Cisco Unity, Prime Assurance 11.5, Cisco Unified Call Manager 10.5, Cisco Call Attendant Console, IM & Presence, Media Sense, Cisco Jabber for Windows and Androids  etc.)
Support and maintenance of Computer Systems (Hardware/Software including mobile devices), CCTV systems, Access Control Systems, P.A. Systems etc.
Ensure the successful continued operation of all Airport information systems, including high profile flight information displays, baggage information displays, KIOSK and other common-use systems in highly visible environment throughout the airport.
Installation, maintenance and troubleshooting of Accpac, PropWorks and other proprietary financial applications
Working Knowledge of:
Windows Server 2008, 2012
Active Directory, Microsoft Exchange 2013 etc.
Installing/configuring printers
GOJ Procurement Procedures
Computer Technician(Election-day worker)

Electoral Office of Jamaica                                                                                     Nov 2011 & Feb 2016

43 Duke Street, Kingston

Mr. Powell – 922-0425-9(Supervisor)

Provided technical support to Presiding Officers
Configured devices such as printer and scanners
Troubleshoot any occurring issue as it relates to PC, printer, scanner etc.
Managed user profiles
Provided excellent Customer Service
Secured laptop, printer, scanner, UPS etc.
Laboratory Technician

Ministry of Agriculture and Fisheries                                                                   June 2007-August 2015

Agricultural Land Management Division

191 Hope Road, Kingston 6

Mrs. Leonie Stephenson – 927-0441 (Supervisor)

Prepared and disseminated reports in the absence of the secretary
Supervised junior staff (Acting) – issuing assignments and validating calculated results
Checked and Signed completed reports to confirm its authenticity
Member of Safety Warden Committee
Member of Social Committee – Assist with Events Planning, Fund raising activities etc.
Soil, water and plant tissue analysis
 

Administrative Clerk

Giospeed Limited                                                                                                      February 2007 – May 2007

6 Lismore Avenue Kingston 5

Giovanni Rizza

·        Maintained and Updated Inventory System

·        Prepared and typed reports and other correspondents

·        Prepared Invoices, Bills etc.

Laboratory Technician

Papine High School                                                                                                   August 2006 – February 2007

Mrs. Cynthia Peart – 977-3184 (Principal)

Prepared lab and reagents in correct molarity
Taught Integrated Science (substitute)
Junior Secretary

Heart Trust-NTA NCTVET                                                                                         January 2005 – August 2005

Gordon Town Road, Kingston 6

Mr  Aicheson – 977-1700-5 (Supervisor, Printery)

·        Monitored Storage and Distribution of stationary

·        Arranged servicing/repairs of office equipment

·        Prepared Monthly Reports, Quotations and Performa Invoices

Records Clerk

Ministry of Commerce Science & Technology                                                    July2004-August 2004(summer)

Received and signed for incoming mails; eased flow of internal mail
Docketed file in chronological order; made information easy to access
Scanned File onto computer in order to preserve valuable information
Prepared minute sheets using Microsoft access
 

VOLUNTEER ACTIVITIES

Women’s Resource & Outreach Centre                                                               2014-2015

Taught English Language to inner-city youths
Gordon Town SDA Church                                                                                     2000-2009

Communications Director
Member of the Church Board
Sabbath School Teacher and Superintendent
 

References available upon request