Marvin R Calugay

MARVIN R. CALUGAY

blk 44 lot 24 GreengateHomes, Malagasang, Imus, Cavite

Mobile no.+639561871630

E-mail add: [email protected]

OBJECTIVES:

To continually learn and share knowledge from my extensive experienced gained

and at the same time advance my career while contributing my positive attitude.

TaskUs Inc, Phils – May 26, 2017 up to present

CUSTOMER SERVICE SUPPORT -OUTBOUND/ DELIVEROO

Lumina Point Mall, Imus, Cavite, Philippines

RESPONSIBILITIES:

• Monitors live orders, follow up call on restaurants regarding pending and tablet/device status

• Settles customer’s dispute over missing, incorrect, late and cold food/item by refund or credit.

• Answer complaint via email or call from customers, restaurants and riders. Adheres on KPI’s, quality /scorecards and attendance.

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1330197 Alberta LTD o/a Subway – May 26, 2015 – May 25, 2016

FOOD COUNTER ATTENDANT

Leduc, Alberta, Canada

RESPONSIBILITIES:

• Performs daily reports ei; cash debit credit etc

• Handles, cashiering, baking, housekeeping, sandwich making and inventories

1192 Alberta Ltd o/a Tim Horton’s – Aug 24. 2013 – May 25, 2015

FOOD COUNTER ATTENDANT

100 Cornerstone, 1500 Main St. Slave Lake, Alberta. CANADA T0G2A0

RESPONSIBILITIES:

• Handles cashiering, order taking, baking, sandwich making, soups preparations, mixing cold/hot beverages and housekeeping.

• Observes daily target for monthly and yearly performance appraisal.

TWG TEA CO. Pte. Ltd – June 03, 2011 – Aug. 20, 2013

ASST. STORE MANAGER

B2-65 Marina Bay Sands Shoppes, Singapore

RESPOSIBILITIES:

• Performs daily reports, includes cash, credits, invoice, vouchers etc.

• Handles inventories, procurement, projection orderings etc.

• Mastering the process of brewing fine teas which is main core product including training for new hire.

Sarika Connoisseur Cafe’ PTE. LTD. (The Coffee Connoisseur) – March 04, 2008- May 30, 2011

ASST. STORE MANAGER

TCC # 51 Circular Rd. Singapore

RESPONSIBILITIES

• Labor management (cost cutting measures, scheduling, productivity, training, complimentary and incentive program).

• Daily, weekly and monthly submissions reports such as: daily revenue, month to date sales weekly, monthly staff status, monthly glassware and breakages report, weekly/monthly petty cash submission and monthly stationary request. Observes FIFO, maintenance/housekeeping designation, wastages, loses and monthly inventories

Kuwaiti- American Foodstuff Co. (Little Caesar pizza and Popeyes chicken)

ASST. STORE MANAGER

March 30, 2007 to November 26, 2007

Kuwait – 4th Ring rd- Shuwaikh Industrial Area, P.O Box14390 Faiha 72854-Kuwait

RESPONSIBILITIES:

• Cash management (deposits, sales report, ledger etc). File management (ledgers, logbooks, job orders, hr related documents etc.). Floor management (floor supervision including staff productivity, scheduling, line function, housekeeping maintenance including delivery rider’s designation).

• LSM (local store marketing) strategies including staff distributing pamphlets and brochure, walk- in deliveries free of charges. Inventories (daily and monthly) product wet and dry projection/ ordering.

Openlink Business Corp. (Kentucky Fried Chicken, Phils.)

SHIFT MANAGER

April 15, 2005 to Jan. 30, 2007

KFC- Harrison Plaza, Malate, Manila, Phils.

• Cash, Product, Labor management. Daily, monthly and yearly inventory. Observes FIFO

• Ensures completeness, accuracy and timeliness of records, files and logbooks in the restaurant

• Ensures strict compliance of the control measures, the attainment of target utilities (electricity, water, cleaning supplies, breakages and loses) including basic scheduled calibration.

EDUCATIONAL

BACKGROUND: THE PHILIPPINE WOMEN’S UNIVERSITY

Bachelor of Science in Hotel and Restaurant Management

Taft Ave. Manila, Philippines

Degree- April 2, 2004

SEMINARS AND

TRAININGS:

• CUSTOMER MANIA 1 – June 15, 2005