MARY DOURNE D. NUGUIT

Purok 1, Resettlement Site Banquerohan

Legazpi City

09457807670

[email protected]

PERSONAL INFORMATION:

Date of Birth:             December 8, 1994

Place of Birth: Puericulture Center, Legazpi City

Gender: Female

Age: 24 years old

Citizenship: Filipino

Civil Status: Married

Height: 5’4

Weight: 50 kg

CAREER OBJECTIVES:

To be part of a company that can enhance my communication and leadership skills.
To be able to apply the knowledge acquired in (Life Skills Training, TESDA Call Center Agent NC II, Global Communications Training and PayPal Product Specifics/Settings, Security and Payments Accounts) I have attended.
To be able to work in a company that utilizes my specialization in Communication.

SKILLS AND QUALIFICATIONS:

Knowledgeable in Microsoft Office Word
Known for being responsible, dedicated and hardworking
Possess Good Communication Skills
Goal and Service Oriented
Keen insights to details works well under pressure
A Great Team Player ; Fast learner and Flexible

EDUCATION:

COLLEGE

Bachelor of Arts in Speech and Theater Arts                          June 2011-March 2015

Bicol University

Legazpi City

SECONDARY

Daraga National High School                                                  June 2007-April 2011

Daraga Albay

ELEMENTARY

Albay Central School                   June 2000-March 2007

Legazpi City Albay

WORK EXPERIENCED:

Consultant – Sutherland Global Services of Legazpi

January 2018-July 2018

2nd floor Embarcadero de Legazpi

Duties and Responsibilities:

Responsible for doing Outbound calls
Responsible for On boarding Sellers
Responsible for sending follow up emails

Customer Service Representative – ePerformax Contact Centers Corp.

October 2015-January 2017

8th floor Scape Bldg. Macapagal Ave.

Cor Pearl Drive San Rafael, Pasay City

Duties and Responsibilities:

Responsible for processing online transactions of the customers
Responsible for helping them create an account and updating their personal information
Responsible for helping them file a claim against the sellers and  issue refund

Management Trainee – Pink Apple Boutique

July 2015-August 2015

2nd floor Landco Pacific Mall Legazpi City

Duties and Responsibilities:

Responsible for supervising my staffs
Responsible for checking the New Arrival clothing and inventory
Responsible for answering phone calls

Secretary – Lucky Choice Head Office

August 2015-September 2015

Tagas, Daraga Albay

Duties and Responsibilities:

Responsible for receiving documents
Responsible for answering phone calls
Responsible for issuing receipts

Promoter – RGMC (Compañero)

April 2015- July 2015

Arimbay Legazpi City

Duties and Responsibilities:

Responsible for promoting our product to the customer
Responsible for doing sampling
Promo Girl – MOTORTRADE

May 2014- May 2014

Cabagñan Legazpi City

Duties and Responsibilities:

Responsible for promoting our products to the customers
Responsible for giving flyers to the customers

Brand Ambassador – Alphabet Soup Inc. (Nestle Philippines)

May 2014-March 2015

Bañag, Daraga Albay

Duties and Responsibilities:

Responsible for doing samplings
Responsible for promoting our products to the customers

Sales Agent – Channel Marketing Services

December 2014- January 2015

Lapu-Lapu Legazpi City

Duties and Responsibilities:

Responsible for promoting our product
Responsible for giving flyers to the customers

On the Job Training – Camalig Tourism Office

March 2014- May 2014

Camalig Albay

Duties and Responsibilities:

Responsible for designing the props and costumes of the participants
Responsible for choreographing the steps

Summer Job – City COMELEC of Legazpi

April 2012- May 2012

City Hall Legazpi City

Duties and Responsibilities:

Responsible for issuing of Voters ID
Responsible for checking the Biometric
Responsible for assisting for registration
Responsible for printing the voters name per Barangays

TRAININGS AND SEMINARS ATTENDED:

TESDA Call Center Agent NC II                                Dec. 1-19, 2014
Global Communications Training                           Oct. 5, 2015- Jan. 4, 2016
PayPal Product Specifics/Settings                       Jan. 22-Feb. 16, 2016
Life Skills Training (Job Start)                                     November 13-24, 2017
FX Training (FTD)                                                         Jan. 15-19, 2018
PST Training (FTD)                                                       Jan. 22-23, 2018
FX Training (LZD Ph)                                                   Feb. 26-March 2, 2018
PST Training (LZD Ph)                                                  March 5-16, 2018
CHARACTER REFERENCES:

Marinette Takaki

FX Trainer – Sutherland Global Services

(0947) 301 9070

Dominicque Abellano

PST Trainer – Sutherland Global Services

(0977) 199 1777

William Racoma

Account Coach – ePerformax Contact Centers Corp.

I hereby certify that the statements made by me are true, complete, and accurate and correct to the best of my knowledge and belief

MARY DOURNE D. NUGUIT
Applicant