Adawag, Mary Joyce R.
1654 Santiago St. Paco Manila
Mobile #: 09166683320 / 09178304785
Email Address: [email protected]

Work Experience
StarTek Philippines
G/F of SM CyberOne building #69 Jupiter St. Bel-Air, Makati City

Customers Service Representative (Tier 2)

October 15, 2012 – 2014

• Opens customer accounts by recording account information.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services. .
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Sykes Asia Philippines
G/F Glorietta 1 Corporate Center Hotel Drive, Ayala Center Makati City

Customer Service Representative (Tier 3) / Trainer (Financial Planning)

May 18, 2015 – Present

• Update client’s information by checking the documents that was submitted
• Verify information to prevent potential fraudulent activity
• Resolves account problems by checking the status and provide options for better resolution
• Facilitate upskilling to cross train agents

Educational Background:
Paco Catholic School
1524 Paz St. Paco, Manila
Elementary (2002)
Highschool (2006)

Centro Escolar University
B.S Nursing
9 Mendiola St., San Miguel, Manila

University of Perpetual Help Manila
B.S Nursing
Paco, Manila

Character References

Anna Patricia Salvanera (Co-Trainer)
09171492599

Rizalina Pasigpasigan (Team Leader)
099953983565

Rommel Caballero (Team Leader)
099773653938