Currently I am working with Intertek Bangladesh as a “Supervisor IT”. Here my major responsibility are company’s IT support, network & server monitoring and troubleshooting, IT management, Hardware support and large ERP TIPS (Testing Information Processing System) technical support.

However, recently worked with Management Sciences for Health (MSH), an international organization funded by USAID Challenge TB Project. In my present role was a “Senior IT & MIS Associate”, digital Health and data management, I enjoyed the responsibility of helping to provide technical expertise to National TB Programs (NTP) in the design and deployment of technical support for mobile & web based digital solutions on data collections from field, GIS Software for GxAlert Implementation in country wide, monitoring and quality improvement of the program and closely worked with M&E team. Sound knowledge and closely worked on DHIS2 through NTP’s Tuberculosis operation in countrywide.

Moreover, one of my previous organization was People’s Oriented Program Implementation (POPI) as Assistant Manager IT, where I served over 200+ branches in countrywide including Head Office, Dhaka for implementation ERP & Microfinance software. I am also assist for the current positions are: Installation, configuration and support of Microsoft Office 365 including SharePoint, Microsoft Windows OS and applications for Laptops, desktops and servers. Computer Hardware Installation and support, Office computer operation (MS Office, Statistical). Remote connectivity, ITS Security, ITS Documentation, IT Standards and Regulations, Data Management and Analysis, Monitor and maintain organizational Local Area Network (LAN) System and Microsoft Windows applications (Dhaka and Regional Offices).Maintains and upgrades servers, operating systems, databases, printers, laptops and desktop computers. Configures servers, firewall, switches, and other networked equipment. Plans, directs, and coordinates recordkeeping, mail distribution, telephone operations, PABX systems, radio, satellite etc. and other office support services. Maintain inventory of IT supplies and equipments. Prepares IT reports and schedules to ensure accuracy and efficiency. Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de‐installation, and software installation and updates. Ensures compliance with all relevant NTP (National Tuberculosis Program), USAID, and MSH policies.

I believe that my strong background in IT industry, combined with my solid experience in data management, IT Support, mobile, web application management by providing technical support, 11+ years practical experience on IT management, IT support quality improvement by monitoring and analysis makes me ideally suited to this role.

Please feel free to contact me by email or phone at your convenience to schedule an interview. I look forward to speaking with you soon and thank you in advance for your time.

Kind regards,

Md. Rokybul Islam

email: [email protected]