Humarang, Mejie R.
511 Bulacan St. Gagalangin Tondo Manila                                                [email protected]. 09083104475/09172783990

Objectives: I would like to share my skills and experience who’s been in BPO industry for over 7 years now. I would like to contribute towards the growth of the organization, willing to learn more under supervision and looking forward to being part of it.

Name: Mejie R. Humarang
Age: 27y/o
Nationality: Filipino
Status: Single
Religion: Roman Catholic
Sex: Female

Skills:
– Proficient and fluent in English and Filipino language
– Computer Literate
– Able to work under pressure with less supervision
– Able to handle escalations

Educational background:
Primary: St. James Academy
Secondary: St. James Academy
College: Metropolitan Medical Center College of Arts, Science and Technology

Work Experience:
Accenture Philippines: July 2011-December 2013
– Worked as a customer service representative for an insurance company.
– Also given a task to lead small team, guide them with any update in the process and monitor their work to ensure that adherence to process is implemented at all times.

VXI Global solutions: January 2014 – August 2014
– Worked as a customer service representative for a credit card company.

FIS Global Solution: August 2018 – up to this day
– Worked under a business account wherein we handle from ordering of devices, activation and setting it up including their emails or any applications needed for their job.
– Got promoted last August 2017 as a Team coach. I worked directly with the client and discuss about the process, provide feedbacks on what are the things we can share to improve the process.
– Transferred to Sprint as a Team coach February 2018. Handled several teams as a supervisor and as a support. I handle escalations for any unsatisfied customers.