MELISSA MAE I. MORAN

A 121 Block 1 Triniville Subdivision

Valencia Street

City of Koronadal South Cotabato

9506 Philippines

Mobile: +63295977935

Email: [email protected]

CAREER OBJECTIVE:

·         To enhance and develop my skills, talents and acquired knowledge for my development.

·         To work and gain experience in my chosen career.

·         This is for utilizing my capabilities in customer service and to help the company to grow by means of satisfying customer needs and demands.

QUALIFICATIONS:

·         A resourceful, responsible and talented and able to work in extended period of time.

SKILLS:
·         Know how to deal and entertain people, have strong comprehension and listening skills.

·         Have the ability to work within a team environment and independently as needed.

·         Computer literate

WORKING EXPERIENCE:

On-The-Job Training                                                               October – November 2005

Contact Center Training

Right Training and Human Resource Center

Unit 1, CADSCOR Bldg.

Andres Abellana St .,

Cebu City

·         Calls a number of clients

·         Conduct surveys

Customer Service Representative (Outbound)                          July 2006 -July 2007

Live2Sell Philippines

Cebu City, Philippines

Appointment setter
Calls a number of prospective customers or clients
Introduce them to the goods and/or services of the company
Set up a call or meeting between the potential customer and a member of the sales force
 

TRAINING ATTENDED:
FUNDAMENTALS OF ONLINE WORK                                                                      November 2015

(Online Course)

SamaSchool

www.samaschool.org

INFORMATION TECHNOLOGY                                                                                   August 2015

(Online Training)

Technical Education & Skills Development Authority

MEDICAL TRANSCRIPTION                                                                 June-December 2006

MTC Academy

Cebu City, Philippines

CONTACT CENTER TRAINING                                                             October-November 2005

Right Training and Human Resource Center

Cebu City, Philippines

AMERICAN ACCENT TRAINING/CALL CENTER TRAINING                    August-September 2005

Right Training and Human Resource Center

Cebu City, Philippines

AUTOCAD 2000 3D & 2D                                                                       August –September 2003

Center for Industrial Technology and Enterprise

ATC Training Center , TESDA VII Compound

Archbishop Reyes Avenue Cebu Cit

EDUCATION:

Bachelor of Science in Computer Science                                              June 1996 – March 2003

Cebu Doctors’ College

Cebu City, Philippines