MELVIN D. DELA CRUZ
Address: #10 Brgy. Gugo, Calumpit, Bulacan
E-mail Address: [email protected]
Mobile no. +63915-098-1256
Best time of day to contact: anytime
Date available to start training: immediately

JOB OBJECTIVE

Effective and Positive team player known for contributing effective creative solutions as well as technical ability. Able to give and embrace constructive criticism while working in a team environment towards a
common goal.

SKILLS AND COMPETENCIES

 Proven work experience as a Senior Network Support Specialist, Desktop Support, IT Helpdesk Technician, In depth knowledge of both Windows & Mac OS operating systems, IOS and Android environments,
 Familiarity with remote desktop applications and helpdesk software (eg. TeamViewer/Zendesk)
 Ability troubleshoots problems that may occur in various Microsoft Server products including SQL Server, MS Office, SharePoint, MS hosting exchange server, MS office 365 server.
 Working knowledge of Radius, PPPoE, DNS, SMTP, IMAP, POP3, IPV4, IPV6 and other network protocols.
 Excellent understanding of Network Technologies in ADSL, VDSL, FIBR ,VOIP & IPTV
 Good verbal and written communication skills.
 Advance knowledge in Graphic Design (Photoshop/Illustration) & Digital Video Editor using Final Cut Pro, Adobe After effects, Adobe Premiere Pro & ProShow Producer
 Experience of being an Company Driver/ Family driver with Professional Driver license Res 1-2
 Experience in using electrical or manual tools (saws, squares, grinder, drill, welding machine etc.)

EMPLOYMENT HISTORY

1. Company Name : CURO TEKNIKA INC
Position Title : Senior Network Support Specialist
Address : Citi Call Center Training Room, Citi Motors, Pasong Tamo, Makati Date Joined : 2012-August 05, 2018

– Maintaining PLDT email hosting and Windows Environment
– Providing support for customer hosting specific issues including debugging customer site to aid in problem resolution as well as customer initial setup of sites.
– Provide second level diagnostic support the System and Network Engineering Teams and Service Desk in supporting the plants as it related to; Desktops, WAN, LAN and Servers as well as capture site specific networking.
– Ensuring servers are kept up to date and free of potentials exploits.
– Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues.
– Troubleshooting advanced customer networking; connectivity issue and quality of service and customer facing email issues. Research required information using available resources
– Assisting in maintaining retail business and including corporate email clients.
– Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
– Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
– Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
– Diagnose and resolve technical hardware and software issues involving internet connectivity email clients, IPTV, VOIP, FIBR Internet connection.
– Follow standard processes and procedures;
– Identify and escalate priority issues per Client specifications
EMPLOYMENT HISTORY

2. Company Name : IPLUS (Outsource of PLDT)
Position Title : Network Support Specialist
Address : Citi Motors, Pasong Tamo, Makati
Date Joined : June 2007-2012

3. Company Name : INFOCOM TECHNOLOGIES INC
Position Title : Customer Service Representative / Technical Support Representative
Address : Citi Call Center Training Room, Citi Motors, Pasong Tamu, Makati Date Joined : October 2006 – June 2007

4. Company Name : Cargill Animals Nutrition Center (PURINA)
Position Title : Quality Control / Assurance / Inspection
Address : Center Laboratory Dampol 1st, Pulilan, Bulacan
Date Joined : Feb 09, 2004 – May 28, 2005
Working Description
 Purchasing and receiving grains and feed ingredients
 Feed manufacturing and process control
 Inspection, Sampling and labeling of finished feeds
 Feed shipment and delivery
 Sanitation and pest control.
 Procedures for conducting feed product investigations and recalls
 N.I.R. Software operator analyzing for RM materials

5. Company Name : PC STATION
Position Title : Encoding / Cashier
Industry : Computer Shop (Manager) Mr. Oliver Quezon
Date Joined : October 5, 2003 – January 2004

6. Company Name : THE HSIN ENTERPRISE PHILS. CORPORATION
Position Title : Production / Machine Operator
Address : Km. 51, Calumpit Pulilan Road, Bo Caniogan, Calumpit, Bulacan
Date Joined : March 2002 – October 28, 2002

7. Company Name : SANTEH FEEDS CORPORATION
Position Title : Production Worker / Maintenance Service
Address : Sto. Niňo, Calumpit, Bulacan
Date Joined : March 2002 – May 2002

8. Company Name : MITSUBOSHI BELTING PHIL. CORPORATION
Position : Quality Assurance Operator
Address : Lawang Bato, Valenzuela, Manila
Date Joined : July 09, 2001 – January 11, 2002

9. Company Name : RINALDI-STRUCTAL, PHIL. CORP.
Position : Quality Control
Address : Sucat, Muntinlupa City designation in Malolos, Bulacan
Date Joined : November 16, 2000 – February 15, 2001

PERSONAL INFORMATION

Date of Birth : November 13, 1982
Place of Birth : Bulacan
Gender : Male
Civil Status : Marriage
Citizenship : Filipino
Height : 165 cm.
Weight : 120 lbs.
Religion : Roman Catholic
TIN no. : 209-543-738-000
SSS no. : 33-6663758-3
Professional DL no. : C10-01-01-174047
Passport ID : P8797471A
NBI no. : D426KMMN28-DF363876
Pag-Ibig MID no. : 1090-0263-0120
PhilHealth no. : 01-051325892-0

Tertiary : BULACAN STATE UNIVERSITY (2003-2005)
L. Mercado St. Cor. C. L. Hilario St., Bustos Bulacan
Bachelor of Science in Computer Engineering

: PHILIPPINE MERCHANT MARINE SCHOOL (2002-2003)
San Antonio valley Road, Talon, Las Piňas City
Bachelor of Science in Marine Engineering

Secondary : STA. LUCIA HIGH SCHOOL (1997-1999)
: Sta. Lucia, Calumpit, Bulacan

: CALUMPIT INSTITUTE (1995 – 1997)
Poblacion, Calumpit, Bulacan

Primary : CALIZON ELEMENTARY SCHOOL (1989-1995)
Calizon, Calumpit, Bulacan

CHARACTER REFERENCES

Ms. Marian Josephine Estrada Mr. Alvin C. Katigbak
029829200 09171783739
PLDT SSFM Head PLDT SSFM Team Leader
2nd Flr Old MITC Bldg. Sampaloc, Manila 2nd Flr Old MITC Bldg. Sampaloc, Manila

Mr. Andrew S. Siapco Mr. Gary Laurente
09171783739 09274229933
Business Unit Head PLDT SSFM Business Unit Head
26th Flr Cyberscape Alpha Bldg. Ortigas, Pasig City
For more information, please feel free to contact me at your convenience and I’m very much willing to come for an interview.
I declare that all the information in my resume is, to the best of my knowledge, to be true and accurate

Melvin D. Dela Cruz
Applicant’s Signature