MERVIN D. PANELO
#17 South Sanitary Camp Baguio City 2600, Philippines

CP NO.0918 7885743

Email Address: [email protected]

POSITION DESIRED: Call Center Agent

 
OBJECTIVE:
1.      To be able to work in dynamic and progressive environment.

2.      To contribute real value in the company where I can apply and develop my knowledge and skills and we create a solid and fulfilling career.

3.      To be able to acquire more knowledge through quality service and satisfaction and at the same time to obtain a position in which a strong dedication to the total development that can be fully utilize.

PERSONAL:

39 years of age, born July 14, 1977 in Manila, Filipino, female, married, 5 ft. in height and 50 kgs. Fast learner who can adapt to new responsibilities, punctual, organized, follow directions accurately and cooperative.

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EDUCATIONAL BACKGROUND:

Secondary – Baguio City National High School (Government School)

Elementary – Dona Aurora H. Bueno Elementary School

TRAINING AND SEMINARS ATTENDED:

ESL Seminar

Craftman International Training Center

April 9, 2011

Leadership Seminar
Craftman International Training Center

April 9, 2011

Computer Application

Baguio City School of Arts and Trades (TESDA)

September 2010

Finishing Course Call Center Agent Training      

Informatics School

May 11- June 18, 2012

Red Dove Call Center Training

September 22 – October 3, 2014
SKILLS AND ABILITIES:

*Fluent in English

*Can lead team works
*Operate a word processing application
*Operate a spreadsheet operation

*Operate a presentation package

*Operate an e-mail and search the web using the internet

*Knows how to communicate using the Skype
WORKING EXPERIENCE:

  PACIFICALL.COM        

Call Center Agent

*WD Account(appointment setting/ voice account)

Feb.1,2016-present

SynerG OUTSOURCING INC.      Call Center Agent/ Focal Person

Outbound

February 18, 2015 – January 19, 2016

*WD Account (appointment setting/ voice account)

*MF Account (scoring/ non-voice account)

*SPOT Account (statement pulling/ voice account/)

*HOLSTED Account (credit card pulling/voice account)

ONE GLOBAL                                             Customer Service Representative

January – February 16, 2015

REVLIVE Account

GOSRAK COMPANY (PEZA)                  Finishing Inspector

Line Inspector

Quality Controller

November 1995 – October 1997

CHARACTER REFERENCES:

Handerson Cario

Operations Manager

SynerG Outsourcing Inc.

0925 3789153

John Mclean

Supervisor

SynerG Outsourcing Inc.

0928 383 7830