SANTOS, MICHAEL y OLIVEROS

[email protected]

+971567765783

Rm. 102, Ibtikar Bldg., ABD Essalam Arif St., Al Majaz 2, Sharjah, UAE

To be part of a company that can provide a challenging and rewarding career that would enhance my skills and allow professional advancement and fulfillment.

PERSONAL  DETAILS
DATE OF BIRTH                                                                NOVEMBER 10, 1973

NATIONALITY                                                                  FILIPINO

CIVIL STATUS                                                                   MARRIED

EDUCATION
International Electronics and Technical Institute

Computer Technician and Systems Management

PERSONAL SKILLS:
Excellent in English communication.

Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Attention to Detail: being careful about detail and thorough in completing work tasks.

Leadership: willing to lead, take charge, and offer opinions and direction.

Achievement/Effort: establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Innovation: creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Ability to handle stressful situations and ability to deal with customers’ concerns. Hardworking and can work well under minimal supervision Trust worthy and Fast Learner.

WORK EXPERIENCE
December 2018 – July 2019                                                            Al Bait Resort Sharjah GHM hotel

Part of leading Hotels in the world

(Pre-opening to Post-opening team member)

Telephone Operator (Position made redundant)

Nature of Job:

Answer incoming calls. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services using Opera System. Processing booking for the regular guests, check-in and check-out for the guests. Knowledgeable in data input for scanning documents in VICAS and CID.

October 2016 – October 2018                                                        Swiss-belhotel Sharjah, UAE

Room Service/Tel. Operator/IT Assistant

Nature of Job:

Answer incoming calls. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services using Opera System. Processing booking for the regular guests, check-in and check-out for the guests. Knowledgeable in data input for scanning documents in VICAS and CID.

Configure hardware and software. Set up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users and daily back up. Maintain the continuous networking communication of the system such as Opera, Touche, Sun System, and Micros with licensed Firewall and Antivirus.

April 2015 – July 2016                                                                     Sitel Philippines

Customer Service Representative

Chat Support

Philippines

Nature of Job:

Answering queries and assisting customers through chat.

May 2011 – April 2015                                                                     Convergys Philippines

IT Assistant/Technical Support

Philippines

Nature of Job:

Maintain smooth operation on the field of the whole networking communication from USA to the Philippines. In this field, we make sure that the agents will receive clear and accurate calls from the customers including networking troubleshooting.

January 2012 up to present                                                             VKG Travel and Tours Corporation

IT/CCTV operator

Philippines

Nature of Job:

Responsible for maintaining the accurate performance of Micro Banking System. Computer hardware and software maintenance including networking. Maintaining the CCTV recording and back up required by the Government.

October 2011 – March 2012                                                           Techmahindra Corporation

Technical Support Representative

Philippines

Nature of Job:

Assist the customers on connecting the internet using the Global Wimax connection for Tablet, Laptop, Mobile phones, and Smart TV.

January 2010 – October 2011                                          Pacific Hub Corporation

Technical Support Representative

Philippines

Nature of Job:

Assist the customers on maintaining the speed of the internet using the 3G Wimax connection for business Establishments and Residential. Perform daily monitoring of the internet speed thru Global routers.

March 2011 up to present                                                                St. Pio OB-Gyne Ultrasound Center

IT Assistant/Computer                                                                                                                                                       Maintenance/CCTV operator

Philippines

Nature of Job:

Responsible for maintaining the accurate performance of Micro Banking System. Maintaining the CCTV recording and daily back up required by the Government.

August 2007 – December 2009                                                       Blue bean call center Inc.

Customer Service Representative                                                                                                                                    Philippines

Nature of Job:

Assist the customers to all the queries on how to connect the phone for 3G video calls.

June 2004 up to present                                                                    Evergreen Accounting Services

IT Assistance/Computer Maintenance

Philippines

Nature of Job:

Responsible for maintaining the accurate performance of Micro Banking System. Maintaining the CCTV recording and back up required by the Government.

June 2004 – April 2007                                                                    St. Chamuel Institute of Technology

Computer Hardware & Software Instructor

Philippines

Nature of Job:

Design, facilitate, and teach the computer instruction component. Prepare execute lesson plans, assigning tasks, and evaluating student work and progress. Develop course syllabus, assess, supervise, and motivate students in maintaining the computer performance and safety precautions.

CERTIFICATES
Visual Basic

TESDA (Licensed Computer Technician/Information Technology Certification)

License Certificate No. 010410010080

TECHNICAL SKILLS
Hardware Installation

Motherboards, LAN Cards, Video Cards, Sound Cards, Modems, Scanners,  and

Printers. Router and Networking Configuration. CCTV setup and repair.

Trouble Shooting

Upgrading of PC’s and Mother Boards, Assemble/Disassemble of Computer Units,

And all Types of Peripherals.

v  Basic Electronic repairs, mother board repairs, cd rom repairs, and power supply repair.

v  Laptop repairs

CHARACTER REFERENCE
Mr. Patrick Moukarzel                                                                        Al Bait Sharjah GHM Hotel

General Manager

Mobile No. +971 502103760

Landline +971 065025555

Email: [email protected]

Ms. Anjali Masih                                                                                 Al Bait Sharjah GHM Hotel

Director of HR and Training

Landline +971 065025555

Email: [email protected]

Ms. Abygayle Alayon                                                                         Coral Beach resort

Recreation’s Cluster Director

Mobile No. 056 508 9398

Email: [email protected]