MICHAEL L. DELOS SANTOS

#28 Manggahan St., Miramonte Park Subdivision, Brgy. 180, Caloocan City

Mobile No.: (+63) 9974481495 / (+63) 9985881875

Email Address: [email protected]

WORK EXPERIENCE

•       Restaurant Manager / Store in Charge

Pancake House, UP-Ayala Land TechnoHub, Quezon City

Max’s Group Inc.

August 3, 2015 – Present

Job Description

-Overall in charge in managing the team from Staff to co-Managers

-Ensure that all Guest are happy and satisfied

-Key function is the profitability of the Store. Creating Local Store Marketing,            Company and University Partnership, Incentive Program.

-Analyze the Financial Statement of the branch and prepare the Budget for Next Year

-Handling COS such as Ordering, Receiving, Inventory of all store supplies like     food

Items, beverages, and other non-food supplies. Ensure the availability of all stocks

-Complete the Manpower and assign every staff in their respective stations

-Collates per shift sales in every cashier and secured in depository vault

-Consolidating sales for daily, weekly, and monthly basis.

-Implementing policies and procedures in the store to create a strong system

-Checking the overall readiness of the store per shift

-Above all ensure that all Guests are happy and satisfy

•       Shift Manager / Store in Charge

Maple Restaurant

Edsa Shangrila Mall East Wing, Mandaluyong City

Max’s Group Inc.

August 2014 – August 2015

Job Description

-Ensure that all Guest are happy and satisfied

-I check the entire store for the readiness such as; manning, product availability, cleanliness, organization, and ambience

-In charge for the scheduling and stationing for Front of the House.

-Administrator of payroll for the whole team

-Taking good care of store equipment’s, furniture & fixture, plumbing. In charge of   scheduling for preventive maintenance.

-Managing the Cost of Sale for Food/Non-Food items

-Initiate the Local Store Marketing

-Consolidating Sales, for the day, weekly, and monthly basis.

-Review and scrutinize the Financial Statement of the store

•       Server

“Maple Restaurant”, EDSA Shangri-La Mall East Wing, Mandaluyong City

Pancake House Group Inc. / Max’s Group Inc.

Shangri-La Plaza, EDSA Shaw Boulevard, Mandaluyong City

April 2013 to August 2014

Job Description

-Check the cleanliness of the store, set up and stocks needed for the whole shift.

-Acknowledge the Guest upon entering in a warm and bubbly manner.

-Take the order and suggesting items to increase sales.

-Ensure the quality of the food and drinks before serving to the guest and make a final             touch

-Serve the Guest’s order in sequence and checks back them to ensure the food quality

-Maintain the table appearance, offer desserts, coffee, or tea.

-Present the check and introduce promos. Thank the Guest and invite them to come         back

-Clean and reset the tables for the next Guests.

•       Dining Supervisor

Flapjacks Creative Resto Corporation

Bistro Americano Group Corporation

Flapjacks Greenhills, San Juan City

From April 2011 to January 2013

Job Description:

-Taking care of the guests by checking back to them and building rapport, ensure that all guests are happy and satisfied.

-Supervised the Dining Staff on floor, making schedule for them, assigned them to their             stations during operation.

-Ensure the cleanliness and organization of the restaurant.

-Collect the remittance of the server, input their sales report, secure the sales per day and deposit on the next day.

-Sending reports per day part, daily, weekly, and monthly basis for sales, labor productivity, supplies and utilities.

-Implementing rules and policies to ensure a concrete system.

•       Server/Coach

Flapjacks Creative Resto Corporation

Bistro Americano Group Corporation

Flapjacks Greenhills, San Juan City

From October 2008 to April 2011

Job Description (Coach):

-Train co-employees and act as a model.

-Give ideas to the manager for restaurant improvement.

-Organize files and other paper works.

-Conduct shift meeting before operation.

-Position co-employees on their designated areas.

TRAININGS AND SEMINARS

Financial Acumen

Organized by Pancake House Inc. under Max’s Group Inc.

Pancake House S & R Shaw

November 28, 2018

Occupational First Aid and BLS CPR

Organized by Pancake House Inc. under Max’s Group Inc.

Rizal Chapter Pasig, Pateros Branch

November 17, 2016

Managing People Performance Seminar

Organized by Bistro Group Restaurant Concepts

Held at Bistro Group Restaurant Concepts, Corporate Office

December 6, 2011

Local Store Marketing Workshop

Organized by Bistro Group Restaurant Concepts

Held at Bistro Group Restaurant Concepts, Corporate Office

August 22 – 24, 2011

Understanding your P & L Seminar

Organized by Bistro Group Restaurant Concepts

Held at Bistro Group Restaurant Concepts, Corporate Office

June 28, 2011

Coach Seminar/Validation

Organized by Flapjacks Creative Resto Corp.

Held at T.G.I. Friday’s Glorietta Branch

November 13-15, 2010

Bar Refreshment Seminar

Organized by Flapjacks Creative Resto Corp.

Held at Flapjacks UP Techno Hub Branch

March 26, 2010

Handling Guest Complaints Seminar (Refreshment)

Organized by Flapjacks Creative Resto Corp.

Held at Flapjacks UP Techno Hub Branch

May 2010

Food Safety & Sanitation Workshop

Organized by Bistro Group Restaurant Concepts

Held at Bistro Group Restaurant Concepts, Corporate Office

March 10, 200

Coffee Appreciation Seminar

Organized by Bistro Group Restaurant Concepts

Held at Bistro Group Restaurant Concept, Corporate Office

February 10, 2009

RECOGNITION/S

Ø  Value Champ “Innovation Champ” 2017

For Store Management Team

Ø  “Circle of Excellent Award” 2017

For Level 1 & 2 Store Management

Ø  “Circle of Excellent Award” 2018

For Level 1 & 2 Support Group

SKILLS

•                   Able to work more time with standing condition, good team player and multitasking capabilities

•                   Can Analyze the Financial Statement of the Store, and also Can do the Budget for next year

•                   Can Analyze Retail Trade Area to grow the business and proven to perform SWOT Analysis

•                   Proven initiative and ability to work with minimal supervision

•                   Knowledgeable in First Aid and Basic Life Support

•                   Computer literate (Microsoft Office)

•                   Can operate store equipment’s like; Griddle, Frymaster/Pitco Fryer, Baine Marie,, Taylor Machine, Twin Bowl Dispenser, Vendo Machine, Snow Ice Machine, Marcfi Espresso Machine, and Restaurant POS.

•                   Can Drive Motorcycle

COLLEGE HISTORY

Course                       :           Bachelor of Science in Hotel and Restaurant Management

Academic Year         :           2006-2008

School                        :           Dr. Carlos S. Lanting College

School Address        :           Quezon City, Philippines

PERSONAL DATA

Date of Birth              :           November 28, 1985

Place of Birth            :           Valenzuela City

Civil Status                :           Married

Height                        :           5’7”

Weight                        :           140 lbs.

Religion                     :           Roman Catholic

Nationality                 :           Filipino

Contact Person         :           Emely C. Delos Santos (spouse) / 09753149448