Michael Mejala Olaco

Ph1 Blk 13 Lot 21-24 Alegre St., Camella Homes

Lawaan1 Talisay City Cebu, Philippines

Cell # +639752459305 / +639239428480

Email add: [email protected]

Skype ID: michael.olaco328

Positions Applied:                      IT Technician
Job Objectives: To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing the projects.
Electronics Engineer/ Point of Sales Service (POS)

Support Specialist / Network Engineer/ Hardware Engineer

Maintenance Support Engineer / System Engineer

Qualifications:

Networking / Operating Systems:

•        Windows Server 2003 / 2008 / 2012 r2

•        IOS / Android / Active Directory

•        WAN Networking / UNIX / LINUX / Windows Server

•        MS Windows 3.1,3.11 / Windows 95, 98

•        Ms Windows 2000, XP, Linux

•        Windows Vista, 7 / Windows 8

•        QuickBooks – ERP, SAP, SQL Server Express, HRIS

•        Microsoft SQL Server 6.5 or 7.0

•        NAS/SAN Storage

•        HP Server / Dell Server / IBM Blade Server

•        Sophos UTM Firewall

Knowledge, Skills and Abilities:

Knowledge

•        Computer hardware and software and networking

•        Computer networks, network administration and network installation

•        Computer troubleshooting, Repair and Assemble

•        Computer viruses and security

•        E-mail and internet programs

•        Installing & Troubleshooting Various of CCTV Systems

•        Installing & configure Sophos UTM appliances

•        Installing & configure Biometrics / PABX / VPN / WIFI / POS / VSAT

Skills

•        Experience with Point of Sale (POS) terminals and CCTV

•        Management and supervisory skills

•        Ability to install and administer computer hardware, software and networks

•        Team building skills

•        Analytical and problem solving skills

•        Effective verbal, presentation and listening communications skills

•        Effective written communications skills

•        Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics

•        Stress management skills

•        Time management skills

Personal Attributes

•        Honest and trustworthy

•        Respectful, Friendly

•        Possess cultural awareness and sensitivity

•        Flexible. Outgoing

•        Work in a Team

Computer engineering / Software and application:

Office Automation: MS Office, Adobe PageMaker, and Adobe Photoshop, HTML, QuickBooks, Peachtree

Electronic / Product Engineering:

•        Installation and configuration of network hardware and software including PTP, WIFI Router, ISP, Switches and Firewalls.

•        Repair and Assembly Maintenance of a wide variety of Desktop, Laptop and POS Machine, PC/Peripherals setup, from 386 to Pentium Series, Intel I series. Configuring routers, VOIP, Emails, Connectivity, and Security.

•        Repair & maintenance of electronic appliances and the like, CRT/LCD Monitor, Printer, Thermal Printer, TV, VCR and Electronic equipment etc.

•        Installing, troubleshooting & repair Biometric, Scanners, telephone, ATM machine, POS machine, Personal computers, Fire Alarm, PABX & CCTV

Educational Background:

College:                                Bachelor of Science in Industrial Technology

Southern Leyte State University

Sogod Southern Leyte Philippines

Bachelor of Science in Computer Engineering

University of Cebu

Cebu City, Philippines

Work Experience & Job Descriptions:

January 07, 2018 – Present

IT Technician

Philippine Institute of Certified Public Accountant (PICPA)

The National Organization of Certified Public Accountants Cebu Chapter

15th Floor Keppel Ayala Cebu City

1.     Maintain and monitor Anti-Virus, security and computer systems

2.     Maintain QuickBooks Accountant Software

3.       Responsible for management, maintenance and servers, network devices and productivity tools.

4.       Monitor systems and identify performance issues Proactively

5.       Troubleshoot hardware and software issues in person, remotely and via phone

6.       Test all changes to networks, hardware, software, and hosted applications

7.         Repair and Trouble Shooting Laptop, PC Desktop, Printer and Server

March 1, 2014 – January 5, 2018 Sr. IT Technical Engineer

Frasec Ventures Corporation

Mining / General Contractor / Construction

Poblacion Ward 3, Minglanilla Cebu

Managing information technology and computer systems
Plan, Organize, Controlling and evaluating IT and electronic data operations
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Assist in development of information security policy and procedures
Develop information and network systems security solutions
Perform security risk analysis on required products and services
Perform system and network security appraisals
Perform security incident response, investigation and compliance review
Perform administration on security devices
Management of user accounts
Assist in management of disaster recovery plan
Day to day Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Installation and configuration of network hardware and software including PTP, WIFI Router, ISP, Switches and Firewalls.
Secures network system by establishing and enforcing policies; defining and monitoring access. Ensure stable and reliable ISP network services (e.g. access products, service networks and core network).
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
18.  Maintain and monitor all network, security and computer systems to meet the organization’s current and future requirements.

19.  In charge of installation of software & hardware / Setup for PC and PC based servers and CCTV, troubleshooting and maintenance.

Responsible for management, maintenance and architecture of storage, virtualized environment, servers, network devices and productivity tools.
Monitor systems and identify performance issues Proactively
Work within strict time frames and elevate incidents within defined timeframes
Test all changes to networks, hardware, software, and hosted applications
24.  Monitors service delivery compliance to budget, quality standards and customer and business stakeholder requirements

Cater to doing infrastructure coordination related to design and setup activities at different stages of a project
Resolve issues and prepare status reviews and reports
Maintain the necessary project plans and documentation of all system builds and modifications
28.  Maintain a good working knowledge of current infrastructure and future trends

29.  Implement, administer and maintain information and/or database system of the company.

30.  Responsible for the provision of IT infrastructure services including desktop applications, Local and / or Wide area networks, IT security and telecommunications.

31.  Perform daily system monitoring including verification of the integrity and availability of all hardware, server resources, systems and key processes.

32.  Manage network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.

33.  Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required.

34.  Develop and implement policies and procedures for electronic data processing, computer systems operations and development.

35.  Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing database systems.

36.  Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.

Maintain and improve the organization’s Web site and Intranet; adds new functionality and improves user ability to maintain without technical support.
Maintain an orderly and clean working environment.
March 1, 2012 – February 28, 2014            IT Technical Supervisor

Perfect Star PC Shoppe

P. Del Rosario St. Cebu City

•        Administration of networking platform / operating systems: MS Windows NT Server, Windows Server 2003, 2008, Windows 7, 8, Linux

•        Assigns technicians to check the items for repair

•        Schedule technicians for on call repairs and make adjustments if necessary to their schedule

•        Must manage work flow in the event of an absence or the vacation of one or more technicians

•        Must be able to know if any outages or other malfunctions in the equipment may cause their employees to not effectively perform their technical duties

•        Installation / setup for PC and PC based servers, CCTV. Troubleshooting and maintenance.

•        Supervise and provide customer support for PC based problems/repairs and installation

Train technician and customers in various windows applications

Responsible for analyzing reports and data to determine areas of opportunities for employees to perform better
Perform routine monitoring of technicians for any coaching and possible training needs when necessary for improvement
Ensure that all front line support incidents and request from field customers are properly addressed in a timely manner
Provides technical advice or remedies to clients in actual or through phone
Supervise all technical support engineers and oversee all equipments / tools within the department
Monitor and check report on projects assigned to team members
Perform FIELD duties from time to time
Analyzing and addressing all technical concerns / problem and take immediate action for possible solutions
Planning and analyzing trends / programs for the improvement of the department
Submission of weekly report on technical problems, issues and solutions made, to the General Manager
Foster a positive teamwork in the workplace
Exercise compliance in following company standards when implementing and performing all company policies and procedures
Ensure personnel issues are dealt with on timely manner including disciplinary actions
Performs other activities anytime that me be assigned by the general manager
 

January 10, 2012 – February 28, 2013                       IT Officer

WT Construction Incorporated

11th flr Pag-ibig / WT Corporate tower Cebu City

Maintaining, Assembling, Networking and Repairing of PC Computer, Monitor, Power Supply & Internet Connectivity, Software & Hardware and Electronics components.
Support the following technologies: Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned
In charge of Windows 2008 Server, LAN & WAN Networking platform / operating system: MS Windows NT Server, MS Windows 9x
In charge of Assembling & installation of software & hardware / Setup for PC and PC based servers, troubleshooting and maintenance.
Nov. 18, 2005 – Nov. 18, 2012                     Sr. IT Technical Engineer

RICC – McDonalds International

Riyadh, Kingdom of Saudi Arabia

•        Maintaining, Networking and Repairing of Point of Sales (POS), PC Computer and Printer in 24 branches in McDonalds Restaurant in Eastern Region of Saudi Arabia

•        Installation and configuration of network hardware and software including PTP, WIFI Router, ISP, Switches and Firewalls.

•

•        Configuring LAN & Wan, email accounts, connectivity and software, hardware in office & Restaurant.

Maintenance and support within networks including Windows Server and Desktop, Cisco Networking and VoIP, PC/Server hardware and CCTV.

•        In charge of troubleshooting & repair of all P.O.S, PC Server, Thermal Printer & KIT Printer

•        In charge of LAN & WAN Networking platform / operating system: MS Windows NT Server, MS Windows 9x.

•        In charge and provide office staff support for PC based problems, programs & Applications

•        In charge of installation of software & hardware / Setup for PC and PC based servers and CCTV troubleshooting and maintenance.

Receive and record technical and/or application support calls from end users.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
Manage service requests, software installations, new computer setups, upgrades, etc.
Record incident resolutions in the Help Desk tool.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
Monitor daily backups.
Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts
 

November 09 2004 – June 30, 2005          Technical Support Engineer

EPOS plus Systems

Sunlink Technologies, Inc.

UG5 Herrera Tower, Rufino cor.

Valero St., Makati City

•        Maintenance and Repairs of all POS & PC Server of all Greenwich, Red Ribbon & Chowking Fast-food Restaurant Visayas and Mindanao area

•        In charge of troubleshooting & repair of all P.O.S, PC Server, Thermal Printer & KIT Printer

•        In charge of Networking platform / operating system: MS Windows NT Server, MS Windows 9x

•        In charge and provide Customer support for PC based problems, programs & Applications

•        In charge of installation of software & hardware / Setup for PC and PC based servers, troubleshooting and maintenance

February 23, 2002 – October 19, 2004      Parts Warehouse Staff

Amtran Tech. Corp. LTD.

# 2 Industrial Rd. 3 Hokou Industrial Park

Hsinchu, Taiwan R.O.C

•        In charge of Parts monitoring in the factory

•        In charge of all replacements part of the unit

•        Process incoming and outgoing parts and supplies for technical

•        Entry inventory data

•        Make return of non-required parts

•        Ensure parts returns, receiving and storage

February 2000 – February 2002                  IT Technical Supervisor

PC Shoppe Computer Services

149-I Sanciangko St.

Cebu City Philippines

•        Administration of networking platform / operating systems: MS Windows NT Server, MS Windows 9x

•        Supervise installation / setup for PC and PC based servers, troubleshooting and maintenance

•        Supervise and provide customer support for PC based problems/repairs and installation

•        Train technician and customers in various windows applications

August 1999 – January 2000                         Computer Hardware Specialist & ATM Machine Technician

PLATINUM Holdings Inc. & Wealth Bank

Jones Avenue, Cebu City

•        Conducts regular inspection of all computer systems and submit reports and recommendations to the Management Information System Head (MIS) in coordination department heads and or supervisor on matters concerning problems on the systems such as viruses, malfunctioning of ATM machine & computer units, printer, networking equipments, among others.

•        Ensure sanitation of all computer units, such as screensavers, background, games and etc

•        Takes care of all tools needed in installation, maintenance and repair & trouble of all computer units & ATM machine and accessories and the other offices equipment.

•        In charge for the troubleshooting, repairing, ATM machine, installation of the software and hardware including all computer setup, configuration and assembling

•        In charge for networking, cabling, installation and configuration

•        Knowledgeable in Microsoft Excel, Word, PageMaker & Photoshop]

October 1997 – November 1999                                Part Time Technician

Geoworks Computer Shop

Danao City Cebu

Philippines

•        In charge for the installation of the software and hardware including all computers setup, configuration and assembling

•        In charge for networking layout, cabling, installation and configuration

Any other functions as maybe assigned

February 1999 – August 2000                      Personnel Administrative Staff

Prime Asia Pawn & Jewelry Shop Inc.

Colon St., Cebu City

Philippines

•        Keeps all the employees scholastic (201) records

•        Summarizes the unused and used vacation and sick leaves on a monthly basis earned by employees

•        Checks the logbook maintained by the security and compares it to the DTR actual time entry

•        Keeps the record of incoming and outgoing mails and other pertinent documents

•        Checks and endorse the requisition slips from different branches to the signatories

•        Prepares payroll for the rank & file

•        Updates regularly periodically the alpha list and vacation and sick leave records

April 1995 – January 1999                              Technical Head

INFOMASTERS SYSTEMS Inc.

Ground floor, Tagalog Hotel

Sanciangko St., Cebu City

Philippines

•        Supervise & in charge of hardware & software Installations

•        Supervise & in charge of repairing & troubleshooting of personal computers, telephone & CCTV

•        Supervise & in charge hardware installation of CCTV / Setup for personal Computer troubleshooting and repairs

•        Supervise customer support for CCTV & PC based problems / repairs and installation

Seminars / Certificates / Diploma:

Microsoft Office 365 / Cloud Seminar
August 20-21, 2015

Microgenesis Business Sytems

Unit 313, JESA IT Center, General Maxilom Avenue, Cebu City

•        Partech Hardware Course #EHW 101

Certified POS4/VIGO & Peripherals Professional

Par TECH

Middle East & N Africa Region

Amman, Jordan

•        T.S.I. Workshop

McDonalds POS Application

March 29 – April 3, 2008

•        Effective Coaching

McDonalds Training Department

Riyadh Saudi Arabia

•        Employee of the Month

December 2007McDonalds KSA

•        Employee of the Month

October 2006

McDonalds KSA

•        Network Solution: HP / Intel / Novell Presentation

NG Kai

August 7, 1996

Mango Avenue Cebu City

•        Office97 & Intranet Solution

Cebu Plaza Hotel

Lahug, Cebu City

•        Sprints Software Solutions Symposium

May 7, 2002

Sacris Road, Bakilid, Mandaue City

•        Employee Orientation Seminar

Oct. 16 – 17 1999

Sacred Heart Center

Cebu City

•        Basic People Skills Class

Nov. 19, 2009

McDonalds Training, Learning and

Development Centre Riyadh

Personal Data:

Name:                                                                  Michael Mejala Olaco

Provincial Address:                                          Phase 1 Block 13 lot 21-24 Camella Homes Lawaan1 Talisay

City

Skype name:                                                      michael.olaco328

Passport Number:                                           P1160717A

NBI Number:                                                     19261854

Email Address:                                                  [email protected]

Contact number:                                              +639239428480

Sex:                                                                       Male

Civil Status:                                                         Married

Date of Birth:                                                     April 28, 1974

Place of Birth:                                                    Pres. Roxas, Liloan So. Leyte

Spouse Name:                                                  Cherry R. Olaco

Present Address:                                             Phase 1 Block 13 lot 21-24 Camella Homes Lawaan1 Talisay

City, Cebu

Father’s Name:                                                 Alberto G. Olaco

Mother’s Name:                                              Norma M. Olaco

Their Address:                                                   Pres. Roxas, Liloan So. Leyte

In Case of Emergency pls Contact:            Cherry R. Olaco

Address:                                                              Phase 1 Block 13 lot 21-24 Camella Homes Lawaan1 Talisay

City, Cebu

Contact Number:                                             +639269339884

Character References:

Ms. Ethel Camaongay                    Engr. Gorgonio Feronilo Jr.         Mr. Roy Ricacho

Accounting Staff                               Material Senior Engineer              Bank Manager

Red Viper Ventures Corps.          CCLEX                                                    United Asian Bank

Maguikay Mandaue City               Cebu City                                             Taboan Cebu City

+63906 157 2599                               +639291982043                 +639328910551