I.             Educational Background:

High School  : St. Stephen’s High School

College          : Datamex Computer College

Course           : Computer Technician

II.            Skills

·         Knowledgeable in DOS, WS 4, 5, 6, 7, Windows 3.1, 95, 98, ME, 2000, XP,Vista,win7,win8,Win 10  Fax Modems, Scanners, Video Phone, Software Installation, MS Office, Adobe Premiere, Adobe Photoshop, Netscape ,Networking, PC CAM, Macintosh, Wireless Network, Routers, DSL, PC troubleshooting, virus removal and data recovery

·         Citrix, Remedy, Service Now, VM,MS Server 2008 and 2012,Teamviwer,Bigfix, Cpass and RSA token

·         Interests includes surfing the net, video editing, swimming, table tennis

III.          Work Experience:

May 15,2011-Present                                 Manpower Malaysia

Position                                                        Service Desk Analyst

Assigned to:                                    CSC

Job Description                                          –    assist users with their technical concern

–       Guide user in resetting their Lotus Notes passwords and configuring  their computers and applications

–       Communicate with  Level 2 team for escalations and outages

–       Document all calls

Oct. 17, 2010- March 15,2011                  UBS IT Helpdesk

Cognizant

Mckinley Hill

Job Description                                          –    assist user with their technical concern

–       Check details of user

–       Assist user connecting to VPN and resetting RSA token password

–       Log all calls , document details of call

May 2010-Oct,15,2010                               Izone Techonologies

Level 2 IT support

Job Description                                          -contact user

–       Connect to users pc and fix issue of user

–       Restore files, configure  printer, check internet settings

–       Install anti virus and clean infected files

–       Educate user

July 7,2008- May 2010                               Teleservice Support Representative

Transcom

Tiendesitas

Job Description                                          – Answer all incoming calls/chat

– check clients’ information

– verify all information

– activate cable box

– troubleshoot if possible

– verify if all channels are available

August 10, 2007- February 7, 2008          Toshiba Level 1 Support

Siemens

30th Floor Cyber One Building

Eastwood, Libis

Quezon City

Job Description

·         Phone support to clients

·         Probe if issue can be solved over the phone

·         transfer clients to different department if necessary

·         update clients profile if   necessary

October 2006-January 2007                      Makati Developmet Corp.

IT Consultant Project 3/6

Job Description                                            – make sure that all computers are up

And running, all are connected to the network(printer,server)

–       Virus free

–       Check and coordinate with supplier if system is down or pc being replaced

–       Report to the project manager on a weekly basis

–       Assist users with inquiries and application issue

April 2006– September 2006                     Technical Support Representative

Advanced Contact Solution

Metrobank Building

Buendia cor. Tordesillas

Job Description

·         Phone support to clients

·         Probe if issue can be solved over the phone

·          transfer clients to different department if necessary

·          update clients profile if   necessary

January 4,1999 – December 31, 2007     COMPUTER TECHNICIAN

JM and Company

2nd Flr. JM Bldg.

South Super Highway, Makati

Job Description

·         Maintain computers

·         Check computers if anti-virus is updated and running

·         answer all users inquiries

·         check internet for updates and issues, updates applications if necessary

·         make sure internet and network  is running  and all connections are working

·         backup data on a weekly basis

August 23, 1999 – Sept. 15, 2001             COMPUTER TECHNICIAN

Makati Development Corp.

10/F Ayala Life-Fgu Center

Madrigal Alabang

Job Description

·         Maintain computers

·         Check computers if anti-virus is updated and running

·         Go to project sites and fix the computers

·         Assist users with problems and inquiries

·         answer all users inquiries

·         check internet for updates and issues updates applications if necessary

·         make sure internet is running  and all connections are working

·         backup data on a weekly basis

March 16, 1998 – Sept. 15,1998                HEAD TECHNICAL DEPARTMENT

Microtech Computers
Rm. 906-b 9th floor

State land Condominium

Juan Luna ,Binondo

Job Description

·         In charge of assembly and quality of new computers to be assembled and delivered

·         check the tech people of their schedule and possible problems or issues

·         make sure they have the proper equipment

·         report the daily schedules and activities to the manager

April 15, 1996 – May 5 1996                       ASSISTANT SYSTEM UPGRADE

( project under PROTECH)

Texas Instrument

Baguio City

Job Description

·         Check and tag all computers for upgrade and modifications

·         making sure that the map of the area is accurate to the last details

June 1995- Jan. 1996                                 IN-HOUSE TECHNICIAN

Blue Chips Computer

Rm. 1805 18th Floor

Cityland 10 Tower II

Makati City, Manila

Job Description

·         In charge of all computers for assembly do quality testing prior to delivery

·         in charge of all in house repairs

·         do inventories of stocks and deliveries

Feb.1994 – Nov.1994                                 COMPUTER TECHNICIAN

Micropac Computer

Rm. 711 7th Floor

Fedman Bldg., Makati

Job Description

·         Assigned to handling on call customers

·         Fixing and assembling computers

May 1993 – Sept. 1993                               CUSTOMER SERVICE RELATIONSHIP

Glico’s Fun Corp
3rd Floor Quad 3

Glorietta, Makati City

Job Description

·         Assist customers in the amusement center

·         check and make sure all rides are in working condition and are clean

Feb. 1992- July 1992                                  SERVICE CREW

French Baker

SM Makati/ Landmark

Makati Ayala Center

Job Description

·         In charge of serving drinks

·         taking orders

Nov. 1991 – Dec. 1991                               LIASON OFFICER

Mansoc Sea Games

PICC / PSC

Job Description

·         Checking the schedules of the athletes, make sure they are well taken care of, check room, food and transportation

·         Make a daily report of the results

·         Check over all standing of medals and winners per event

·         accommodate them to where they want to go