CONTACT INFORMATION
Name Michelle S. Manuel
Address 100 Caimito Street Zone C San Miguel Tarlac City
Telephone 0453091124
Cell Phone 09474957633
Email [email protected]

PERSONAL INFORMATION

Date of Birth January 31,1980
Place of Birth Tarlac
Citizenship Filipino
Gender Female
Marital Status Married
Spouse’s Name Joy R. Manuel
Children Darynn Zoe S. Manuel

EDUCATIONAL BACKGROUND
Tertiary University of Baguio 1996-2001
Bachelor’s Degree in Computer Science/ Information Technology
Secondary Central Luzon High School 1992-1996
Primary Paniqui South Central Elementary School 1987-1992

EMPLOYMENT HISTORY
SITEL PHILIPPINES CORPORATION Customer Service Rep
2015-2018
UNITED PARCEL SERVICES CSR, Team Lead
2009-2014
Work closely with the operational and tele-services teams, utilize relationships to ensure that product implementation schedules are met. Facilitate strategic partners’ resources to assist in the sales process.
CYBER CITY TELESERVICES CSR, Tech Support, Supervisor
2006-2009
Provide direct marketing and sales support to field/distribution sales organization. Manage, help generate and qualify as well as process sales leads. Also responsible for maintaining customer, prospects and competitor databases and assessing, devising, and implementing marketing promotions. Generate new business through outbound calls and follow up on incoming sales leads. Maintain revenue goals by quarter and year to date. Handles all sales inquiries [telephone and mail

HOLY TRINITY COLLEGE OF TECHNOLOGY Computer Teacher
2004-2006
skilled in use of internet software applications including powerpoint, word, excellent oral and written communication skills and knowledge of health care information technology

UNITED COCONUT PLANTERS ASSOCIATION Insurance Agent
2002-2004
Responsibility for the sales process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution. Meet/exceed minimum quarterly and annual sales objectives.

CHARACTER REFERENCES
Mylar Enriquez
SITEL OPERATION MANAGER
GR Richard Mariano
SITEL LEARNING SPECIALIST
Ian Joseph Agapito
SITEL COACH