Michelle Delen Network Engineer at Total Information Management Corp.
Region IVA - Calabarzon, PhilippinesExperienced Network Engineer with a demonstrated history of working in the telecommunications industry. Skilled in Cisco Networking, Computer Network Operations, Microsoft Excel, Sales, and Network Engineering. Strong information technology professional graduated from Batangas State University.
Experience
- 05/2018-present Network Engineer at Total Information Management Corporation
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JUNIOR NETWORK ENGINEER
Total Information Management, Corporation (ISP)
May 2018 – PresentHandles responsibilities of providing 24×7 network and client support in network operation center environment
Provisioning a customer port within the network, assigning VLAN and IP addresses
Advertising BGP peering with different ISPs in the Philippines and other network across the internet thru Internet Exchanges such as PHOPENIX (Philippines) and HKIX (Hong Kong IX)
Basic configuration of Client’s equipment such as CISCO ASA Firewall thru CISCO ASDM
Monitor BGP, OSPF and MPLS alarms
Monitor client’s network (Managed NOC Clients) using monitoring tools to ensure a smooth and stabilized usage and connection of client
Proactively used monitoring tools (alarms, high utilization, and bandwidth) to determine issues on client’s network
Executes router backups and maintained report hourly and by the end of duty
Coordinates and escalates encountered issues to the concerned upstream and local loop provider.
Assists in testing, implementation and documentation - 07/2017-05/2018 Network Engineer at SMART Communications, Inc
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NETWORK ENGINEER (TIER 1)
SMART Communications, Inc.
July 2017 – May 2018Handles responsibilities of providing 24×7 networking support in network operation center environment
Monitor BGP, OSPF, and MPLS alarms.
Proactively used monitoring tools (alarms, trending graphs, high utilization, and bandwidth) to determine production issues.
Executes router backups and maintained report hourly and by the end of duty
Point to point tracing, checking and troubleshooting of affected down link
Initiates port-refresh to stabilize network
Coordinates and escalates encountered issues to the concerned team
Assists in testing, implementation and documentation
Develops documentation on standards/knowledge-based and troubleshooting processes to improve overall efficiency and productivity of the team
Works based on SLA on incident ticket using TSD Dashboard and RT ticketing system
Manage weekly report and monthly report for the performance of the team