MICHELLE F. ALVAREZ
Brgy. San Joaquin Purok 7 Tinambacan District 2,
Calbayog City Western Samar, Philippines
Email Address: [email protected]
Contact Number: +86-13248014847 / +63915-4564150

CAREER OBJECTIVES:
To impart my knowledge and skills to your company where it offers the opportunities that enables me to learn and make use of my skills and experiences and also to meet new challenges and possibilities and accordance with this field of profession.

PERSONAL DATA:

Nickname                             : Mitch
Birth Date                              : May 4, 1989
Birth Place                            : Brgy. San Joaquin, Calbayog City Western Samar
Age                                         : 30 years old
Gender                                  : Female
Citizenship                            : Filipino
Religion                                 : Roman Catholic
Height                                    : 5’7″
Weight                                   : 75kgs
Status                                     : Single
Parent                                     : Mrs. Gaudencia F. Alvarez
Language Spoken               : Tagalog and English
Special Skills                         : Table Setting, Bed Making, Barista and Computer literate

WORK and EXPERIENCE:

Shanghai F.C.C. Food & Beverages Co. Ltd (China)
Room 1403-1408, No. 819 West Nanjing Road, Jingan District, Shanghai, P.R. China
Tel: +86-21-62153565 Fax: +86-21-56339560
Assigned at Sense 8 Restaurant, SHANGHAI CHINA
Position: Waitress
Hired since: April 4, 2018 up to present
Job description:
·      Greet and escort customers to their tables
·      Present menu and provide detailed information when asked (about portions, ingredients or potential food allergies)
·      Prepare tables by setting up linens, silverware and glasses
·      Inform the customers about about the day’s specials
·      Offer Menu
·      Recommendations upon request
·      Up-Sell additional products when appropriate
·      Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization serve food and drinks orders
·      Check dishes and kitchenware’s for cleanliness and presentation and report any problems
·      Arrange table settings and maintain a tidy dining area
·      Deliver checks and collect bill payments
·      Carry dirty plates, glasses and silverware to kitchen for cleaning
·      Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations
·      Follow all relevant health department regulations
·      Provide excellent customer service to guests

Le Relais de l’ Entrecõte (Kuwait)
Position:Head Waitress
Hired Since: February 04, 2015 to March 21, 2017
Job description
·      Before the restaurant opens, make sure all the ingredients and raw materials are in stock. Also, ensure tables and chairs are properly laid out and the work area is clean.
·      Take food and beverage orders from the customers. Record the orders in the order taking system for record keeping.
·      Communicate the order to the chef or the kitchen staff. A food attendant may also be required to help in basic food/beverage preparation.
·      Serve food to the customers.
·      Pick up used plates and debris from the tables
·      Ensure napkins, cutlery, straws etc. are made available at each table or on customers demand.
·      Clean dishes, table counters and floor space.
·      Process the bill and present it to the customers. Collect bill payment and deposit at the cash counter.
·      Take a stock of all the items once the restaurant is closed to customers.
·      Ensure the entire restaurant is cleaned before leaving.

Transwealth Fleet Management Corporation (Philippines)
Assigned at Solaire Resort and Casino
Position: Rental Sales Agent
Hired since: April 2014 to January 2015
Job description:
·      Dealing with customer enquiries about the availability and cost of vehicles
·      Taking bookings and explaining the terms of rental or leasing
·      Completing paperwork with the customer and taking payments showing customers to their vehicle and pointing out any bumps, scrapes or special features checking mileage and inspecting for damage when vehicles are returned providing ongoing service and sales support.
Helpro Service Cooperative (Philipinnes)
Assign in Resorts World Manila
Position: Events Staff
Hired Since: November 2, 2011- September 15, 2012
Job description
·      Provide the primary level of guest assistance in the seating area.
·      Required to have a thorough knowledge of building policies, procedures and event requirements.
·      Provide access control, crowd management and ensure the venue is safe for guests
·      Ensure a safe and fun environment for all guests, staff and performers.

Bank of the Philippines Islands (Philippines)
Position: Customer Transaction Assistance
Hired Since: June 13 – September 13, 2011
Job description
·      Provides friendly, fast and accurate processing of all types of customer transactions by providing velocity and solutions support, ensuring no customer is ever left unserved or underserved. They know a little about everything the product you want to express.

Takata Philippines Corporation (Philippines)
Position: Quality Control
Hired since: April 19, 2010- January 19, 2011
Job description
·     Perform inspections of purchased parts, subassemblies or finished company products according to well defined criteria using standard physical measurements.
·     Conduct and document process and system audits using written procedures as audit standards.

Takata Philippines Corporation (Philippines)
Position: Production Operator
Hired Since: November 5, 2009-April 5, 2010
Job description
·     Setup the production equipment and supplies before executing the job orders.
·     Ensure that equipment are maintained in good and safe working condition.
·     Inspect equipment to identify any replacements, malfunctions and repairs.
·     Perform regular equipment maintenance to ensure production capacity and quality.

On The Job Training:
·     Danarra Hotel and Resort
November 26- January 7, 2009
·     Hostel Duty (TTMIST)
August 2008
·      Laguna Garden Café
April 17-May 16, 2007

EDUCATIONAL BACKROUND:

·     Tertiary:
Course: Bachelor of Science in Hotel and Restaurant Management (BSHRM)
School: Previously- Tiburcio Tancinco Memorial Institute of Science and Technology, Currently – North-West Samar State University
Address: Rueda Street, Calbayog City W. Samar, Philippines
School Year: 2005-2009

·      Secondary:
San Joaquin National High School
School Year: 2001-2005

·     Elementary:
San Joaquin Elementary School
School Year: 1995-2001

SEMINAR / WORKSHOP ATTENDED:

·     CMIT Competition Skills Olympics 2008
February 15, 2008

·     Enhancing Professionalism: Pre-Employment Seminar
July 29 2008

·     Hrm Food Expo 2008
September 30, 2008

·     National Certificate II in Housekeeping
Outstanding Sales Performance in 2008
Five Star Service and Basic Food Safety Seminar
February 05, 2015

·     Pioneer of Le Relais de l’ Entrecõte
April 16, 2015 at Salhiya,Kuwait

·     Star of the Month of Le Relais de l’ Entrecõte
December 2015

CHARACTER REFERENCES:

李海霞
English Name: Anna
Position: Supervisor
Shanghai F.C.C. Food & Beverages Co. Ltd (China) / Sense 8 Restaurants
Room 1403-1408, No. 819 West Nanjing Road, Jingan District, Shanghai, P.R. China
Contact Number: +86 18121348631

Mr. Allan Joe Mendoza
Head Chef at Le Relais de l’ Entrecõte
Contact Number: 965-6672-1324
Kuwait

Mr. Lawrence Gonzales
Marketing Manager
SM Mall of Asia, Pasay City Philippines
Contact Number: 09985806070

I hereby certify that above information are true and correct.

Michelle F. Alvarez
Applicant