MICHELLE DE LA CRUZ

+971568265062

[email protected]

linkedin.com/in/michelle-de-la-cruz-816386137

OBJECTIVE

To take up responsibility and fulfill it to the best of my capabilities and find challenging assignments in the field of Business Development & Hospitality that would enable the use of objective decision making and higher intellect to achieve professional excellence & career advancement.

PROFESSIONAL EXPERIENCE

v  Currently working at The Ritz-Carlton Abu Dhabi, Grand Canal as Call Center Agent since September 1, 2018 till date.

–          Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from the guests and coworkers.

–          Assist guests by answering queries and transferring telephone calls to the concerned departments and outlets in a professional and efficient manner.

–          Provide a strong knowledge of the hotels along with the products and services.

–          Work as a team player in a dynamic and fast-paced environment with different nationalities.

–          Strong computer proficiency, including Word, Excel, Outlook and PowerPoint.

–          Training new staff.

v  Worked at The Ritz-Carlton Abu Dhabi, Grand Canal

as Housekeeping Room Attendant/Acting Supervisor from February 14, 2017 up to August 31, 2018.

–          Responsible to clean and maintain the guest rooms.

–          Reporting maintenance where it is required and ensuring that the defect free room has been given for inspection.

–          Ensure Key sign in and out procedure was followed.

–          Following the lost and found procedure.

–          Responsible for the training of new colleagues.

–          Relieves the supervisor and handle the floor and inspecting the rooms.

–          Handling desk operation in the absence of coordinator.

v  Worked in Rixos Bab Al Bahr at Ras Al Khaimah, United Arab Emirates as a Housekeeping Self Checker from August 2015 up to August 2016.

–          Responsible to clean and maintain the guest rooms.

–          Reporting maintenance where it required and ensuring that the defect free room has been given for inspection.

–           Ensure Key sign in and out procedure was followed. Following the lost and found procedure.

–          Inspecting the room after cleaning.

–          Helping the supervisors to inspect the rooms whenever required.

v  Worked in Shangri-la’s Mactan Resort and Spa at Cebu, Philippines as a Housekeeping Room Attendant and got promoted as Self Checker from April 2014 –August 2015.

–          Clean guest bedrooms and bathrooms.

–          Maintaining rooms and corridors.

–          Change and replenish bed linen, towels and guest amenities in line with company guidelines.

–          Undertake regular deep cleaning tasks.

–          Restock and maintain trolley daily.

–          Be environmentally aware.

–          Dispose of waste accordingly.

–          Manage guest requests in a timely and efficient manner

–          Comply with hotel security, fire regulations and all health and safety legislation

–          Carry out lost property procedures

–          Inspecting the room after cleaning

ON THE JOB TRAININGS

v  Completed “On the Job Training” in Sotogrande Hotel and Resort from November – March 2013

v  Completed “On the Job Training” in GV Tower Hotel from April -June 2012.

EDUCATIONAL QUALIFICATIONS

v  Completed B Sc. In Hospitality Management at Cebu Technological University from year 2009 to 2013.

Other Qualifications

v  Computer Application (MS Office, Excel, Power Point, Outlook)

v  Birch Street

v  Opera (Version 5.0.04.01)

v  MICROS-Fidelio

v  Transcendent

v  Hotsos

v  EMPOWER: Guest Experiences (GXP)

ATTAINMENT

v  Master of Cleanliness Certificate on February 2018

v  Training Certificate for Housekeeping Supervisor November 2017

REFERENCES

Name
Position
E-mail Address
Contact No.
Mr. Mohammed Khan
Night Manager

The Ritz-Carlton Abu Dhabi, Grand Canal
[email protected]
+971 50 880 1895
Mr. Pankaj Kumar
Assistant Housekeeping Manager

Jumeirah Creekside Dubai
[email protected]
+971 50 674 2677
Mr. Bitto Benny
Front Office Supervisor

The Ritz-Carlton Abu Dhabi, Grand Canal
[email protected]
+971 56 928 2081

PERSONAL PROFILE
NAME :                       MICHELLE DE LA CRUZ

BIRTH DATE:           APRIL 05, 1992

NATIONALITY:       FILIPINO

PASSPORT NO.:       EC3724158

Declaration:

I hereby declare that the above information is true to my knowledge.

MICHELLE DE LA CRUZ

Applicant