Education

1998-1999 Master Of Commerce Marketing at University Of Dhaka

Experience

2011 - 2019 Sr Team Leader at Digicon technologies Ltd

External and internal mail check/reply, TLs JD check list follow up, TLs duty assign and monitoring, Plotter share and MP planning, Support HR for hiring, process health check, session with late and absent employees, weekly manning performance and roster observation share with MIS, TLs review conduct twice in a month, hourly process SLA check, surprise check floor decorum and feedback share with TLs. Managing attendance, leaves & unscheduled absenteeism of team members. Team briefing: pre & post, Monitoring teams’ calls, Share feedback, Maintain & share team performance. Coordinate with other support service, Be present on the floor and be attentive, Handling customer and client complaints, Floor activities to motivate team Take calls frequently, Manage breaks, Coordinate team transportation requirement, Coaching, rewards & recognition. To assist customers’ quarries, complains and request about products and services.