CAREER As a B.com Computers graduate would like to obtain a position that will provide OBJECTIVE unlimited opportunities growth and professional development as a general accountant /seller/purchaser. I am skilled & experience in many aspects of business development, Customer Service.
EXPERIENCE
Designation

Designation

Designation

AMBROSIA INFOTECH LTD 01/06/2017 – 30/11/2018
Customer Service Representative
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Abu Dhabi Commercial Bank: 01/05/2016 – 30/04/2017
Sales Officer (Cards Life Cycle Management)
Can easily settle in to any role & take over the management of an existing client base.
Conducting accurate market research.
Able to keep up a continuous high rate of cold calling potential customers.
Evaluating marketing campaigns.
Able to build relationships with customers.
Confident and able to take the initiative.
Tactfully handling any complaints.
Maintaining positive working relationships with key decision makers.
Karvy Computershare (p) Limited: 01/03/2014 – 31/01/2016
Trainee S0(Data entry, Customer service support)
Work Force Management (WFM)
Verification of Image in Task-MF Module
Updating of Investor data
Handling units and AMC Mails for Pending Transactions
Quality Checking (QC) in Excel &Task-MF Module
Microsoft office skills specially working on spreadsheets, formulas, data entry management.

EDUCATION
Osmania University
B. Com (Computers)

2012
Froebel’s Junior College
Intermediate

2009
Indo British High school
Senior Secondary School

2007

TECHNICAL SKILLS
Microsoft office skills specially working on spreadsheets, formulas, data entry management.
Tally ERP 9 accounting package. Executive project training MSOffice (MS word, MS excel, MS power point, MS outlook). Software and hardware troubleshooting.

ACHIEVEMENTS & AWARDS
First promotion with highest ACHT (Average Customer Handling Time) award.

TRAININGS
Advance Excel, MS office, MIS Report
Installation/configuration of Operating Systems and Hardware components of computers, laptops.

INTERESTS
Reading- As Reading Demonstrates focus and background knowledge in a specific field.
Traveling – love to travel and explore places to seek experience of life and enjoy the nature
Playing cricket, Basketball and working out in Gym to maintain fitness and ideology to achieve aesthetic fitness

PERSONAL STRENGTHS
Positive Attitude: Creating a positive work environment, Goal oriented: results achiever, meeting deadlines, motivating people, People oriented.

PERSONAL PROFILE
Date of Birth
Marital Status
: 10/08/1991
: Single

Nationality
: Indian

Known Languages
: English, Hindi, Urdu and Telugu

Passport
Visit Status
: K9173264
: Visit Visa( Expiring on 15th March 2019)