Monique E. McLennon

Jamaica, W.I.

Telephone: 1 (876)-873-4172

Email: [email protected]

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Objective:

To obtain employment in your organization, with the aim to build on my experience in the hospitality and business field, while contributing my human skills to your organization.

Profile:

An innovative, client-driven professional, with outstanding communication, interpersonal and organizational skills, who is adept at accessing guest needs, developing plans and implementing effective solutions that meet company needs. I am dedicated to exceptional service and high levels of performance in every task.

Education & Qualification:

Montego Bay Community College- (2011-2015)

(B.Sc. in Hospitality and Tourism Management)

Meeting/Banquet & Event Management   Customer/ Guest Services      H.R. Management

Marketing/Public Relations                        Finance/Accounts                  Professionalism & Ethics

Administrative Communication                 Food & Beverage Management

Herbert Morrison Technical High School- (2006-2011)

(High School Leaving Certificate and 9 CSEC passes)

Clothing & Fashion- I      Home & Family Managements- I       Mathematics- II

English A- I                      Human & Social Biology- I                Principles of Business- II

Food & Nutrition- I          Integrated Science- I                           Social Studies- II

Experiences:

Holiday Inn Resort- (2016-2018)

(Sales & Reservations Coordinator)

Input guest details for bookings
Greet customers warmly and ascertain problem or reason for calling
Conduct site inspections with travel agents and potential clients
Man company emails and addressing guest enquires daily
Coordinating events
Create and manage group blocks
Prepare invoices and contracts for clients
Decorate guest areas for weddings, birthdays, anniversaries, honeymoon etc.
Administrative duties such as departmental payroll and reports
Alessandro’s Catering Services- (2015-2016)

(Catering Team Supervisor)

Supervise service stations at company events
Cater to special events such as stage shows, weddings, birthday parties, dinners etc.
Food preparation responsibilities
Event management and coordination duties
Market company products and services

West Indies Call Centre- (2013-2015)

(Customer Service Representative)

Resolve customer queries via email/text
Maintain customer records by updating account information

Skills & Abilities:

Using the Opera PMS and Delphi Program
Excellent customer service skills and client relationship management
Strong verbal and communication skills
Excellent teamwork skills
Fluent in the English Language
Knowledge in the use of the Microsoft Office
Excellent with numbers and calculations
Ability to work under pressure
Excellent leadership skills.
Personal/Activities:

Professional cake designing and decorating
Service staff at special events
Plan and execute functions [Banquets, Seminars, Expositions & Fashion Shows]
Active member in clubs and sports related co-curricular activities
Volunteered at the Freeport Police Station
TPDCo. Trained and CPR Certified

References available upon request.