EXPERIENCE SUMMARY:

+19 years experience in service delivery management for large scale IT-Telecom & Infrastructure Projects.

8 years experience in managing Customer Support and Professional Services Contracts.

17 years experience in Multinational Corporates.

Executive leadership & a very practical management style gained through multidisciplinary experience with large & multinational teams.

Engaged in business transformation initiatives to improve project management process, tool utilization, PMO Efficiency & project management competence.

Good abilities to manage and maintain customer relationship at CxO level.

Strong experience in selling Professional services

CORE COMPETENCIES:

WORK EXPERIENCE:

Since OCT 2017: PROJECTS DIRECTOR / PMO Freelance.  SGRE MOROCCO, Services Provider:

Responsibilities:

Service Delivery owner with full P&L responsibility for multiple projects delivery.
Responsible for pre-sales services offerings including bidding & negotiation.
Maintain Relationship with Customer up to CxO level.
Main Projects & Achievements:

Study, supply and Implement the Electrification Solution for VSAT Benguerir – GREEN CITY.

Medium Voltage Electricity Network Renewal for Marsa Maroc.

Power System Renewal & Emergency Area reconstruction for Mohammedia Moulay Abdellah Hospital.

Establish PMO Office/ Project Management Policies & Methodology for SGRE Morocco.

March 2013- June 2017: KEY ACCOUNT DELIVERY & SERVICE MANAGER, HUAWEI MOROCCO:

Responsibilities:

Responsible for the overall Key Account Service Delivery P&L.
Main Interface and escalation point for customers issues.
Responsible for the Key Account Contracts fulfillment to ensure the business KPI & goals such as:
(Service Sales Target, Revenue, Delivery cost rate, ITO, Professional service gross profit)

Responsible for all Projects/program Delivery Including deployment, after sales support and Professional services Projects.
 

Ø            From AUG 2016 Till June 2017: Responsible for INWI Key Account.

Main Projects & Achievements:

Successfully led U900 transformation project to improve Indoor coverage.

Managed Successfully a Lead to enlarge the SOW for Professional services contract.

Ø             From June 2015 Till July 2016: Responsible for Morocco Telecom ‘’ETISSALATE Group Account for NWA and Other Affiliates in Africa’’.

Main Projects & Achievements:

Restructured Delivery& service team to meet customer expectations and organization.

Established PMO hub team to manage remotely Etissalate Group affiliates.

Enhanced GPR for professional services projects.

Successfully managed & implemented +1700 LTE/4G Sites Deployment/Constructions.

Ø              From March 2013 Till June 2015: Responsible for Orange Key Account.

Main Projects & Achievements:

Drove Service cost down by 20% for wireless projects within 2 years.

Established a stable delivery team to manage customer expectations and business.

Ensured Breakthrough for Full ‘Managed Services project’ for 1770 sites including wireless, transmission, 3rd Part Products & external systems maintenance ‘’ Power + AirCon’’.

Managing large scale RAN Renewal project for whole Orange network in Morocco+4200 sites + 23 RNC/BSC “including 1000 sites with LTE 3700 sites swap” .

Feb 2011-Mar 2013: ORANGE KEY ACCOUNT PROGRAM MANAGER, HUAWEI MOROCCO:

Responsibilities:

§  Overall responsibility for all delivery projects with full P&L responsibility.

§  Responsible for pre-sales services offerings including bidding & contracts negotiation.

Jan 2009– Jan 2011: PROJECT DIRECTOR, HUAWEI MOROCCO:

Responsibilities:

§  Projects portfolio owner with full P&L responsibility for multiple projects.

July 2005– Dec 2008: PROJECT MANAGER, HUAWEI MOROCCO:

Responsibilities:

§  Project management Responsible for wireless, Transmission and IT products.

January 2004– 22 July 2005: PROJECT MANAGER, ERICSSON MOROCCO:

Responsibilities:

§  Project Roll-out management Responsible for wireless and transmission products.

March 2001– December 2003: Customer Support Engineer, ERICSSON MOROCCO:

Responsibilities:

§  Handling After-sales technical support management.

Oct 2000 – March 2001:  Project Manager, Mediaco France Group. GLOBAL SERVICES PROVIDER:

Responsibilities:

§  Project management Responsible for construction and materials handling projects.

EDUCATION & Training:

University
: Engineering Master Degree in Electricity. ENSEM
2000
Professional:

: PMI PMP Project Management Huawei University.

: LTC Lead To Cash Training.

: IFS: Integrated Financing System.

: E2E Business processes for Project Managers &

Rational Portfolio Management, IBM.

LANGUAGES

l      Fluently speak, write and read: English, French and Arabic.

REFERENCES

l  Available Under Request.