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Muhammad Raza IT Support Engineer

Pakistan

Muhammad Raza Khan

●    +92 0346 101 0649 – Official

●     +92 0331 333 1080 – Personal

●     [email protected]

Personal statement

To work in an organization that is dynamic & encouraging, provides an innovative, challenging and rewarding career and practices professional excellence and continuous growth.

Key Skills

Windows/MS Office Suite
Install/Support
IT/Networking Support
Small/Medium Office
DataCenter / Infrastructure Support
Environmental Management
System (EMS)
Pelco DVR/NVR/NSM
Installation & Config.
IP / Analog CCTV
Installation/Configuration
CCTV/Network project & team management
Cable tray/Fiber
tray installation
Cables management
& dressing
Patch Panel installation
DataCenter Network
install/config & troublshoot
Hardware/Software Troubleshooting
Investigative & creative
problem solving
APC StruxureWare
Data Center Expert
installation & configuration
Access Control System
Suprema/Continuum
Desktop user support
Online/OnSite
Website Design
& Development
HDD Diagnostics
& Recovery
Photoshop & other
Graphics tools
Project Management
with medium team
Employment History

Support Engineer – Infra, CNS Engineering – Karachi, Pakistan.

(June 2014 – Present)

Working at CNS Engineering as a System Support Engineer for Infrastructure Department.
Currently performing multiple duties in different departments, including Data Centers of well-known banking institutions. Country-wide travel is also included.

●      Datacenter infrastructure from raised floors to cable tray laying, and then cables laying from several racks to another. Cables includes Coxail/CAT6/Fibre-Optics.

●      Datacenter patch panels installation & management. Including cables dressing & arrangement.

●      Datacenter Fibre Optics tray installation, hot air containment installation.

●      Bio-metric access control installation (Schneider Electric – Continuum).

●      IP / Analog Camera installation, including cabling.

●      Pelco DVR/NVR installation / configuration with client training, assistance & support.

●      To Provide basic & operational training to CCTV customers.

●      24/7 Customer support for CCTV/Data Center customers.

●      APC/NetBotz Environmental Monitoring System (EMS) Server –

complete Install / Configure / troubleshoot / training.

●      APC EMS – integration & configs of 3rd party snmp based devices into DCE (Data Center Expert), by Schneider Electric.

 

 

 

Completed projects at CNSE:

●      LuckyOne Mall – DataCenter (EMS Installation & Config.) (Install Engineer)

●      MCB Tower – DataCenter, Karachi. (Install Engineer)

●      DHA City – IPTV Camera Setup, Karachi. (Operation Manager/Install Engr)

●      Allied Bank – Analog & IP Camera Setup – South Region. (Operation Manager/Install Engr)

●      State Bank of Pakistan – CCTV & DataCenter EMS, Karachi. (Install Engineer)

●      United Bank Limited UBL – DataCenter, Karachi. (Support Engineer)

●      PTCL Telephone Exchange – DataCenter, Sadar, Karachi. (Install Engineer)

●      PTCL Telephone Exchange – DataCenter, Old Sabzi Mandi, Karachi. (Install Engineer)

●      PTCL Telephone Exchange – DataCenter, PECHS, Karachi.(Install Engineer)

●      Faysal House – Head office of Faysal Bank – DataCenter, Karachi. (Install Engineer)

●      Bank Al-Falah – DataCenter, Karachi. (Install Engineer)

●      Bank Al-Habib – DataCenter, Karachi. (Install Engineer))

●      Aga Khan University Hospital – CCTV / EMS / DataCenter, Karachi. (Install Engineer)

●      Meezan Bank – CCTV / EMS / DataCenter, Karachi. (Install Engineer)

●      Cyber Net (ISP) – CCTV / EMS / Data Center – Karachi. (Install Engineer)

●      Dolmen Mall Corporate Offices buildings – CCTV – Karachi.(Operation Manager/Install Engr)

●      Bahria Town – CCTV – Karachi. (Install Engineer)

●      Total Parco – CCTV – Port Qasim, Karachi. (Install Engineer)

●      National Refinery Limited – CCTV – Keemari, (Operation Manager/Install Engr.).

●      IBM Data Center – EMS (Install Engineer).

●      ICI Pakistan Limited – EMS (Install Engineer).

●      K-Electric – Barco Video Wall – Installation & commissioning.(Operation Manager/Install Engr)

●      PAK-ARMY mess (5-Corps Data Center) – Access Control Installation / Training.(Install Engr)

●      ENI Petroleum – Bhit-Shah Oil / Gas Field – CCTV Project (Operation Manager/Install Engr).

 

 

Marketing & IT Executive, GemNet Pvt. Ltd. – Karachi, Pakistan.

(August 2008 – August 2012)

Worked as IT Executive to perform following duties for Karachi/Lahore/Islamabad & Dubai:

:

●     Software/Hardware troubleshooting and helpdesk support for office employees.

●     Network installation, management and maintenance.

●     Website management, update and backup processing. (For Pakistan and Dubai websites.)

●     Making of Brochures, Posters, Flyers, Print-media Advertisements.

●     To create posters / advertisements / giveaways / flash animated contents for slide-shows / websites and different kind of presentations.

●     Management & monitoring of marketing campaigns for Dubai & Pakistan.

●     Designing of Dubai’s print media campaign including Dubai Expo (GITEX) stall designing.

 

IT Executive, SEARLE Pharmaceuticals Limited. – Karachi, Pakistan.

(March 2007 – July 2008)

Worked for Medical and Regulatory Affairs department at Searle Pharmaceuticals

as IT Executive:

●     To create & maintain the electronic library of over 80,000 files of products by“SEARLE Pakistan”.

●     To create a secure library remotely accessible world-wide only to authorized personnel.

●     To create slide shows and presentation using several graphics tools for medical trainings / conferences and newly launched products.

 

 

 

Non-Linear Editor, Apna Channel. – Karachi, Pakistan.

(September 2006 – February 2007)

Appointed as Non-Linear Editor for News department to fulfill these duties:

●      News Videos Editing

●      News Bulletin & Tickers Urdu/English/Punjabi typing

●      News Headlines, footages & news monitoring

●      News Packages

 

 

 

Education

Educational Qualifications:

●      Bachelors of Arts – B.A.

●      Diploma in Business Administration – DBA

●      Matriculation with Science group – SSC

Professional Certifications:

●      Certified E-Commerce Consultant – CEC (Awarded by ICECC – USA)

Course Completion Certificates awarded by IT University Online – USA

●      Cisco Certified Network Associate – CCNA

●      Cisco Route

●      Cisco Security

●      Cisco Switch

●      Cisco Troubleshoot

●      Cisco Voice

 

Under Progress Professional Certifications

●      Data Center Certified Associate (DCCA) by Schneider Electric

●      Network+ by CompTIA

●      Security+ by CompTIA