Mylene Lumaguey IT Coordinator/Admin Assistant/ Insurance Coordinator
Philippines
MYLENE PAREDES LUMAGUEY
Sucat Muntinlupa City, Philippines
Landline#: +632-84630629
Mobile#: +63905-4649359
SUMMARY
Dedicated and focused Operation Admin Executive who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals and who is organized and professional.
HIGHLIGHTS
· Commits and delivers with integrity, transparency, and quality.
· 8 yrs experience in ITSM IT Infrastructure.
· Participates and Mapping for CMDB specifically for the Asset Management Tool both for HW and SW Assets.
· Creates New Service Requests and Modify the existing catalogue to integrate with the tool for Asset Management Console.
· Strives for continuous improvement and quickly adapts to changes.
· Integrates innovation and quality to fulfill customer needs.
· Demonstrate urgency and a team player.
· Knowledgeable in ITIL v.3
· Self-motivated, self-confident team player that can work well in a fast-paced environment
· Solid PC skills and knowledge of Microsoft Office products, including Outlook, Word, Excel, PowerPoint
· Ability to multi-task in a fast-paced environment while prioritizing work items appropriately
· Knowledge of IT Asset Management tools such as BMC Remedy, Service Now and SCCM
WORK EXPERIENCE
IMS- Tullet Prebon ICAP
Position: CMDB Administrator
Duration: January 24, 2019 – Present
Philippines
Work as part of a team and assist with establishing the firm’s IT configuration management disciple and first-generation service catalogue. Leverage technical expertise to support the integration and configuration efforts with ServiceNow. Serve as a technical resource and administrator for the configuration management database (CMDB) within ServiceNow / Device 42 and A2RM ( inhouse tool for Application Database). Develop and implement new features and upgrades in ServiceNow and provide ServiceNow tool administration to support organizational automation efforts, as needed.
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Microsourcing
Account: Roundpoint Mortgage
Position: Asset Management Analyst
Duration: June 2, 2018 – Present
Philippines
· Manage Hardware purchases and support renewal cost.
· Assist with implementing and maintenance of processes, procedure and workflows to accurately track and update asset information.
· Manage receiving process.
· Participate in hardware refresh projects
· Creating Asssets, setting and substates for Assets and CI’s, mapping assets and CI’s so that they’re in synch, managing consumables and retiring assets.
· Work with vendors for hardware refresh.
· Enforce security policies
· Provide data analysis for internal and external audits.
· Maintain processes and procedures to ensure compliance with vendor contracts
· Participate in physical inventories.
· Collect and analyze information to provide budget and forecast information to senior leadership
· Report hardware inventory, description, utilization, and associated data for hardware assets.
· Provide Lifecycle planning by tracking hardware end of life.
Create and maintain document repository for IT Hardware Asset Management policies and procedures.
Hewlett Packard Enterprise Services
Position: APJ Provisioning Coordinator
Duration: August 15 2015 – June 30 2017
Philippines
• Takes ownership of new request and coordinates the provisioning/de-provisioning activities, ensuring the automated and manual process complete successfully. Servers for UNIX and Wintel, Backup and Storage, SQL/Oracle DB and SAP HANA provisioning.
• Creates necessary tickets in Service Manager for failed automated provisioning steps as well as any manual provisioning steps.
• Incident type of tickets for failed automated provisioning steps.
• Routine change type of tickets for manual provisioning steps (provisioning coordination related changes are not under change control), specifically with the server builds (UNIX and Wintel OS), storage and backup as well as Oracle and SQL database.
• Tracks and reports progress of provisioning steps from the QRS portal.
• Ensures that all IT initiatives are met and delivered in a timely manner.
• Ensures that all processes and procedures are completed and quality standards are met and coordinates with all involved teams such as Platform Delivery, RnD Team to resolve issues that may or arise.
• Provides necessary escalations to respective teams.
• Works very closely with the Client Services Onboarding Lead during the initial transition period prior to reaching steady state (this is also known as Client’s first wave of ordering servers and services).
• Works very closely with the VPC Client Capability Lead during the steady state period in the Client engagement.
• Coordinate with all involved teams such as Platform Delivery, RnD Team to resolve issues and ensure there are no surprises.
• Maintain regular communication with the requestor regarding request status and any issues that are being worked.
Hewlett Packard Financial Services
Position: Portfolio Specialist/Service Segment
Duration: September 1, 2014 – February 5, 2015
Singapore
Provides End of Term Notification for the Singapore Government Agencies and Private companies stipulated in the Lease Schedules.
Act as a single Point of Contact and coordinate issues through other functions. Escalate issues as needed.
Validates and perform quotation for the government agencies and private companies.
Participate and coordinate with customers and account managers to ensure smooth launch of business process and to gather input and share ideas.
Manage multiple accounts with aggressive deadlines.
Collaborate with the Agencies engagement to execute portfolio programs.
Coordinates with the HP-FS for both Billing and Returns of the assets leased by the agencies.
Verify and updates initiated extended contracts in the Portfolio P+ System.
Coordinate with the TTG team for warehousing and forecasting.
Proceed with financial calculations and prepares monthly reports.
Assist and negotiate buy-outs, renewals, provide quotations in accordance with the contract.
Ensure lease terminations are fully completed.
Providing the information to qualify the sales margin opportunity.
Hewlett-Packard Enterprise Services
Position: Asset Management Executive
Duration: March 9, 2010 – August 31, 2014
Singapore
Perform root cause analysis and implement permanent fixes to database related problem in particular with the agencies billing disputes.
Responsible for tracking throughout their life-cycle, both customer IT assets and HP Enterprise Services IT assets dedicated to trade customers services delivery
· Identify, verify, and elevate “New” problems thru Service request and Incidents.
Coordinate with System Warehouse Team/Agencies group in resolving various disputes from the billing.
Updates daily seats delivery in BMC Remedy and complete lifecycle of the assets from purchase to retirement so as to ensure asset stability and integrity with remote control for client devices.
Keep track with an inventory of IT assets and the relationships between them specifically for the procured lost items, deployed, decommissioned, terminated and etc.
Work closely with pre-invoicing and RnD Team to perform periodic audit checks in asset data and investigate as needed to verify accuracy and consistency to minimize billing disputes before billing snapshot every month.
Supported ABM teams for offline/omitted disputes to ensure information is captured in CMDB accurately while minimizing loss of revenue and cost leakage
Performed data clean-up for all agencies scheduled for on-boarding to billing portal based on feedback from agency to proactively minimize disputes.
Participate in regular or ad hoc meetings specifically for Services Requests related.
Provide consultancy to other HP support team on database-related matters.
Act as a single Point of Contact for Asset Management and coordinate issues through other functions. Escalate issues as needed and assist peers.
· Provides management with required progress reports covering deployments and inventory.
Jaygee Enterprises Private Limited
Position: Retail Executive
Duration: June 1, 2008 – February 7, 2010
Singapore
Coordinates to the operations department.
Organized and keeps records.
Key responsibility is to keep the store outlet in order and to attain daily target.
Knowledgeable in various products.
Responsible for various admin duties such as timekeeping and housekeeping.
Responsible in warehousing to return defective items.
Key responsibility is to provide an Excellent Customer Service.
Maintained knowledge of promotions polices, regarding exchanges and security policies.
Inventory stocks and requisition new stocks.
Preparing all required reports related to sales, marketing feedback, sales campaign and territory management activities.
Responsible for performing extra tasks as assigned by team management.
Coca Cola Far East Limited
Shared Application Services
Position: Project Coordinator
Duration: July 23, 2007 – December 10, 2007
Philippines
Responsible for Vendor’s Accreditation
Coordinates status of purchasing.
Responsible for Shared Application Services (SAS) requirements in hiring non employee workers such as SAP functional, technical consultants.
Draft contracts for None Employee Workers and follow up for notarization.
Responsible for admin tasks such as filing, updating various reports for monitoring program/project and budget expenses.
Generates monthly timely reports.
Responsible for requesting a Purchase Order number using SAP software.
Responsible for Timekeeping.
Creates good receipts.
Summarized and reviewed vendor’s invoices for accuracy.
Maintains budget and rolling estimates of Shared Application Services (SAS) for Asia Pacific Region.
Updating Invoices to be received from the vendors.
Monitor consultants with near end contracts.
Responsible for the preparation of pre- starter requirements for the hired Non employee workers such as workstation, statement of work, time sheets and office tour/team introduction.
Processed clearance and certificate of employment for resigned and terminated SAP consultant.
New York Life Insurance Inc. (Phils.)
Customer Relations Specialist / Bancassurance Specialist
Duration: April1 3, 2006 – March 9, 2007
Philippines
Receives inquiries thru phone, emails and walk in clients as well as the sales agents.
Reports and monitor complaints/ calls received from internal and external clients.
Generates and send various reports.
Prepares request to cancel applications for clients initiated request.
Prepares request for refunds of policy fees.
Prepares and send letters on unsuccessful credit card debits
Provide new business and other accountable forms to all channels
Prepare quarterly CAPEX inventory report
Initiate processing of initial premium through credit card.
Reviews new business applications for accuracy and completeness.
Checks compliance to mandatory underwriting requirements.
Check payment slip received for possible error and access accounting transactions.
Responsible in submitting and monitoring various policy owner services and new business transactions received from the Financial Executives specifically the area of Metro Manila and North Provinces.
Provide a starter kit for the newly hired Financial Executives to be done every month.
Sends various reports such as Limra 13, daily, weekly and monthly applications status, pending and issued applications for the 3 Channels – Bancassurance, Worksite and Agency.
Proof read requested calling cards from the Financial Executives.
Responsible in releasing the policy packs, various correspondences for Financial Executives (FE’s) clients as well as the commission slips of the FE’s.
Responsible in providing necessary office supplies and application forms requested by the Financial Executives in Metro Manila and North Provinces.
Branch Assistant
Duration: October 2002 – April 12, 2006
Reviews all applications for accuracy and completeness of applications.
Checks compliance to mandatory minimum underwriting requirements.
Tracks necessary or incomplete information and requirements.
Inputs the application information into the Application Tracker System based on Oracle System.
Process request for Medical Examination Authorization.
Verifies underwriter’s receipt of the required medical examination/laboratory results, inspection reports, and attending physician’s statements (APS).
Forwards New Business tracking reports that provide sales and conservation data for the agency.
Prepares and process death and disability claim forms; obtaining necessary documentation to forward with a claim to Home Office.
Process reinstatements of lapsed policies.
Provides policy information about cash values, loan values and premium payments for existing policy owners
Maintains records for policy conservation; identifying policies in danger of lapsing.
Refers sales leads to the appropriate agent or member of management.
Provide sales support as maybe required and within capability and expertise.
Act as Branch Cashier, accepts payments from the clients to pay premium dues.
Accepts remittance from the agents and payments directly from the client.
Handles Petty Cash Fund and Disbursement.
Prepares Daily Cash Count and Weekly Petty Cash Summary.
Prepares Daily Collection Report, Branch Sales report, Customer Service reports and licensing reports
Responsible for admin duties such as handling schedules for carpet cleaning and pest control as well as request payments concerning branch dues such as electricity, water, rent, etc.
Prepares and requests needed office supplies and equipments.
Properly monitored and maintains the budget allocated for the branch.
Responsible in Handling Renewal of Business Permits, Annual BIR Registration, and other renewal permits as required by the City Municipal.
Responsible in Monitoring Quarterly Inventory reports.
Handles various inquiries from the clients and sales agents of New York Life Ins.
SKILLS
Customer Service, documentation, forecasting, inventory management, Excel, Pivot, office, MS word, underwrites life insurance policy, credit card new application, Sales support, Team Management, BMC Remedy end user as expert. Bancassurance. Service Management and Incident Management. User Acceptance Test. Portfolio+System, Share-point. L4 Portal, SM9, Workday. SAP, Administration. Drupal.
EDUCATIONAL BACKGROUND
AMA COMPUTER COLLEGE
Bachelor of Science in Business Administration, Major in Management
SY 1995 – SY 1999
PERSONAL BACKGROUND
Born in Manila, Philippines on 30th of January 1977. Single and Christian.